Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service from beginning to end. Staff in the showroom were very knowledgeable and helpful, and we appreciated that they gave us time and space to make our decision. Ordering online was very straightforward - it's an excellent website - and delivery was efficient and courteous. The Langridge is comfortable and elegant, and I love the Ink colour (House Wool). The three-seater provides a bed that is almost a full double size and I recommend the memory foam mattress. I won't be looking anywhere else if I need another sofa bed in the future and would highly recommend Willow & Hall to anyone looking for a sofa bed now!”

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Posted 6 years ago

“A truly fabulous sofa buying experience. The staff in the showroom were extremely helpful and attentive and really aided us in finding the right sofa bed style and fabric. We brought our 5 month daughter, so I was especially impressed with their patient and unobtrusive approach as we nipped off for a nappy change mid shop. Equally the delivery team were super friendly and professional. I will be singing Willow and Hall's praises to all of my friends.”

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Posted 6 years ago

“Very helpful. Sent me samples as requested very quickly and answered any queries I had.”

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Posted 6 years ago

“We found the sales staff very helpful and accommodating. We were unable to get to the showroom but needed a sofa bed reasonably quickly. They provided lots of fabric samples and loads of information, were very patient and not at all pushy (terrific bonus) even though we had not ordered. After ordering they were in touch with timescales etc. The sofa was delivered on time, and with a good time slot, by to competent and cheerful deliverymen who had the whole thing assembled in about 20 mins. They demonstrated the bed mechanism and made sure that we understood that it would be a little fierce to start with. They also removed all packaging.”

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Posted 6 years ago

“Excellent personal service from placing order to delivery. The sofa bed received is beautiful fabrics and seems very well made. Would definitely buy from them again and recommend them highly”

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Posted 6 years ago

“Excellent Thank you”

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Posted 6 years ago

“Our experience with Willow & Hall was amazing from start to finish. Initially we ordered a 2 seater Appleby. However, having checked our measurements against the company's minimum requirements, we had overlooked the height and in one place on the winding staircase to our loft conversion it was marginally not high enough! W & H took the sofa back with no blame or question. Our money was back in our account within a couple of days and we then ordered two singles. They look fantastic. We would highly recommend Willow & Hall for their product, customer service and impressive delivery team, who could not have been more helpful.”

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Posted 6 years ago

“Service in showroom Speed of delivery Quality of goods”

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Posted 6 years ago

“Ordering my sofa bed was very easy with Willow & Hall. I requested several fabric samples beforehand and found the website easy to follow. I did speak to an operative because I was concerned by the very short guarantee (1year!!), but I decided to go ahead with the purchase anyway. My room size requirements were very specific and only the one sofa bed ticked all the boxes.”

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Posted 6 years ago

“Great product, great service, great delivery”

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Posted 6 years ago

“Excellent customer service, high quality product”

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Posted 6 years ago

“Excellent service. Really helpful and patient in helping us choose our sofa. Delivery and assembly were fabulous.”

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Posted 6 years ago

“The lady at Devizes and the two gents who delivered were most helpful.”

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Posted 6 years ago

“Excellent service when I rang to enquire when my goods were being delivered . Staff were very polite.”

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Posted 6 years ago

“I initially bought a bed and the colour wasn?t as expected- there was no issue with returning it and the new colour i ordered arrived and was perfect. The delivery guys (an American who was brilliant and a guy who?s first day it was) were lovely and got the job done efficiently. Thank you”

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Posted 6 years ago

“From receiving samples of material through to the delivery of the sofa bed, the service I have received has been professional, friendly and helpful.”

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Posted 6 years ago

“First class service from start to finish, extremely helpful and friendly. Every thing happened when they said it would. If only more companies gave the same excellent service.”

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Posted 6 years ago

“It was all very easy, from the excellent website right through ordering and finally the delivery which was done on time and with care. I was given a proper demonstration of how to operate the sofa bed and felt very happy with everything they did.”

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Posted 6 years ago

“Really awesome, friendly, quick and no fuss. From the visit to the show room in chiswick, to the ordering, to the quick confirmation phone calls and the delivery-installers. All people from Willow and Hall that I interfaced with at all stages were really great and friendly and helpful. Really wonderful.”

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Posted 6 years ago

“We enjoyed our visit to your shop, v helpful service and good to be able to see how comfortable the sofa beds were before buying. Worth a trip to London!”

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Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews