Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication from initial order to delivery. Great choice of products and gorgeous fabrics. I will definitely purchase again and recommend to others.”

Helpful Report

Posted 6 years ago

“I am very pleased with my sofa bed, it looks great and is very comfortable. The delivery people were very helpful and friendly. However when I visited the showroom there was a mixture of staff, one woman (with the mum from Ayr) was extremely helpful telling me all about the different materials and checking out the mattresses but the lady just before that didn't even offer, just told me there were more sofas upstairs! I would have liked an email after delivery to check that I was happy with everything.”

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Posted 6 years ago

“Excellent all round from placing the order to delivery of a splendid SOFA.”

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Posted 6 years ago

“Very satisfied with my purchase ... but then it's only a month old! Service was brill and the product is really nice thank you”

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Posted 6 years ago

“This is the second sofa bed I've had from them and, as with the first, they ring you to discuss delivery details - will it fit through the doors etc. They also send you a little pack with the fabric you've chosen in it just in case you don't like it. The delivery process was great. They rang me to let me know when they were arriving, assembled the sofa right where I wanted it and explained how to work it (and pointed out how not work it so you don't catch yourself on the mechanism)”

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Posted 6 years ago

“Excellent & charming service, from the moment i requested fabric samples (and received them the next day) to the delivery of my sofa bed.”

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Posted 6 years ago

“Excellent service in the shop and also delivery worked very well. Very professional,”

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Posted 6 years ago

“Great company to deal will. Easy to contact and prompt delivery of our beautifully made sofa.”

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Posted 6 years ago

“Very thorough advice about dimensions of sofa bed and where it needed to go. Kept updated and delivery was easy. Very happy with quality of product”

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Posted 6 years ago

“The ordering was made easy by helpful staff on the telephone. The delivery was made very quickly by some extremely nice people who gave a complete explanation of everything. The product is first class and looks beautiful. I am delighted.”

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Posted 6 years ago

“From the very first visit I was impressed by the attention and help from the gentleman in the showroom. I would most certainly buy from them and have already recommended to friends. I am delighted with my chair, I only wish you could supply arm covers.”

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Posted 6 years ago

“top quality product with excellent service”

Helpful Report

Posted 6 years ago

“The service was satisfactory but there are a couple of things which would have made it better. 1) There was not an example of every style in the showroom, specifically, styles in which I was interested, so placing the order was a bit of an act of faith rather than try-before-you-buy. The sofas-style were fine when delivered. 2) There is a seam in the middle of the back of both sofas, which I did not expect. Neither of the sofas backs on to a wall, so the seam is very visible on entering the room.”

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Posted 6 years ago

“Shortly after placing my order on-line I was called by a Customer service agent to check all the details and confirm an approximate delivery date. Before delivery I was contacted and given a short delivery window. Operating the sofa bed was demonstrated after delivery.”

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Posted 6 years ago

“Really pleased with the personal service I received and, of course, I love the sofa bed I bought. I wish I had found this company earlier!”

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Posted 6 years ago

“We were a bit apprehensive buying a large item online and unseen, but were very impressed by the ease of ordering samples, the actual ordering process and service received. Delivery was on time and efficient. Every member of staff we have been in contact with have been friendly and helpful. Finally, we love our sofa bed and so do our visitors who sleep on it.”

Helpful Report

Posted 6 years ago

“Excellent service from order to delivery.”

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Posted 6 years ago

“Excellent delivery service. Prompt and polite and helpful”

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Posted 6 years ago

“Top quality finish. People on call to advise on choices and materials. Delivered on time. Excellent service all round.”

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Posted 6 years ago

“The service was good. The demonstration of how the chair folded could have been better”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews