Wish Reviews

1.2 Rating 3,682 Reviews

5 %

of reviewers recommend Wish

Company Reviews

Questions

Metrics

1.2

Based on 3,682 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Wish deliver? How long does Wish take to deliver? Does Wish deliver on time? How is accuracy and good condition of items delivered by Wish?

Returns

How is Wish returns process?

Customer Service

How can I contact Wish? How quickly does Wish resolve customer queries?

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How is Wish returns process?

Helpful Report

(4 years ago)

Greater than 88% of reviewers feedback is Wish returns process could be better.

Helpful Report

(4 years ago)

5.88%

Industry Average

“ Please use the following link access the Wish Assistant and start the returns process: https://Wish. ”

- Phil Stripe

“ Horrible customer service! Returns policy is rubbish. Customer has to pay for P&P despite fault product and misinformation on product page. Not worth the stress. Not shopping at Wish again. ”

- Swan

“ This is not a reliable company. They fraudulently took my money and will not change or refund my items which are too small. I contacted them the day I received my order and have been fighting with them ever since .I am now stuck with items I can’t use because their sizing is totally different to uk sizing. I WOULD ADVISE - DO NOT USE THEM! THEY WILL KEEP YOUR MONEY AND WILL NOT SEND YOU A RETURNS LABEL OR REFUND! DO NOT USE THIS SITE! ”

- Cath

Wish Reviews

Returns - Difficult