Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 585 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Woolworths SA 1 star review on 12th December 2024

Anonymous

Woolworths SA 1 star review on 29th September 2024

Anonymous

Woolworths SA 1 star review on 14th September 2024

Dikeledi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not helpful at all. The working staff sit on the chairs at the till chatting to each other and leaving customer's to wait when you ask for help they are hesitant to help and cum up with load of excuses not to help. Definitely a 0 out of 10 for me 30 June 2024 12:40”

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Posted 9 months ago

“Woolworths online sucks. The website is glitchy and regularly have issues! I’d rather try checkers 60-60 for more efficient service. Woolworths does not invest in their online presence and their IT department should be fired!!!! I had a cart of R5500 after shopping for more then an hour on a poorly run sluggish website to find an empty cart with no guarentee of food delivery when I called. No assistance but to start all over again. Its pathetic! It’s the second time this happened to me and the last time I got no response either. Frustrating!”

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Posted 9 months ago

“I want to terminate my store card as i do not see why I as a customer must still pay R47 additional fee on a loyalty card. Makes no sense!! so, I sent a message to Woolies Whatsapp bot 3 times but no reply whatsoever, even after 48hrs as they make mention on the app, promising to reply before that window period… Then, sent an email to their financial department the next day but ALLAS, also no luck. I was forced to go into the store at CapeGate and was met by a very helpful sales lady who contacted their financial division explaining exactly what I had told her. They informed her that I was fully paid up and actually had a credit amount of R9 which I will need to first use in order for them to terminate my account immediately same day. Ok, so I buy an item near the till quickly, cost R69. Paid the difference of R60 in cash, thinking now the card will be terminated right there and then, but not the case!! I was now informed that the card can only be “blocked” until another 48hrs is up and then I must phone in or visit the store again for final termination of store card. Totally to the contrary to what was said when I distinctly asked if my card will be terminated immediately when the R9 credit is off. Absolute terrible service and incorrect info given to customers. It’s either due to incompetence or just a shrewd way to get rid of the customer by spewing out any sort of nonsense to get the customer off their back asap… It’s amazing that Woolworths are not shy to charge high costs on food and clothing but their service to the customers complaints or issues, lacks quality…. DANG!!!”

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Posted 9 months ago

“What a disgrace of a service provided to loyal clients. 11 x emails- no replies at all, web complaints submission x5 - no replies, 7 x international calls to customer services - and no agent is trained and competent to deal with my complaints, 4 hour long online Whatsapp Chat with allocated agent - no resolution other that he is raising my concerns with management. Woolworth Financial services has the worst professional ethics and service recovery. I was deducted an unapproved amount of R19 000.00 When this was in questioned and transparency requested, I as advised to wait as there needs to be an official investigation lodged and then reviewed - despite the transactions being evitable on my statements. When requested to have the incorrect debit order funds refunded, I am advised to wait 5 -7 working days. This is unacceptable! In the meantime I am a single mother working abroad, the only bread-winner in the house and as a result of incorrect R19 000 deductions, I am falling short on other financial obligations and missed payments. I find it unhuman that any person has to wait for refunds on errors like this. It breaks my heart that Woolworth would expect my children to sleep hungry for 5 - 7 days until they can correct their errors. There is a massive difference between R1096 vs R19 000 None of the staff were competent to provide clarity or feedback. I am shocked. Woolworths do not deliver on their promises and lack cliental support - not even Eskom delivers this level of low effort customer services. There should be a ZERO star rating for companies like this!”

Woolworths SA 1 star review on 26th June 2024

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Posted 9 months ago

“The Quality of their clothes are terrible yet you pay exclusive prices! Their latest way of exploiting the public is by adding a R47,50 service fee per month, effective 1 July, on your account! That is more than general bank fees on a day to day account! I hve had an account with Woolworths for over 25 years, I will be closing this account and make a point of supporting other clothing chains. I will no longer support businesses who exploit customers in the name of "Quality", as this seems to be their reason for the fee! We already pay a premium the moment we walk thru your doors!”

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Posted 9 months ago

“Terrible , certain item shows 30 pairs in size 5 available to order online, on app no stock available across multiple sizes. Such a waste of time trying to order online .”

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Posted 9 months ago

“Very bad experience with online order. The delivery guy decided to GIVE my parcel to number 11 or 13 (he can not decide which one) instead of deliver to my address which is number 5. He did not phone me or message me at all. But wait there is more... he first lied and said that he was at number 5 around 10.35 and that I came out to fetch the package. Now that my camera proves him wrong in the first lie he decided to admit that he GAVE my package away . Use Onecart instead. IN CASE IT WAS NOT CLEAR - I NEVER RECEIVED MY ORDER. I also rate the customer service low because I dont know if ill ever receive my order.”

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Posted 9 months ago

“Yoh, I’m beside myself with fury at Woolworths Dash! Or maybe at myself for giving them a chance to disappoint me over and over again! I’ve ordered groceries on more than 3 occasions where my order was never delivered with absolutely no communication from Woolworths. When I call, I get a casual response saying they’ll refund me - the refund that takes 3 days to reflect, the inconvenience! Today I ordered and the driver attempted calling me to request access code which I missed. When I respond 3 minutes later the order is already abandoned with reason that I wasn’t available. Mind you, this is the regular driver who usually delivers my orders (when they eventually do deliver). He knows he can give my house number to security to open the gate for him to access the yard. The call agent I got hold of trying to sort this was so indifferent whilst telling me they abandoned the order because I missed their call. Ordering through Dash is like taking a gamble! You may or may not get your order. I have sent an email to Woolworths customer care giving feedback on the whole Dash which went unresponded. I guess it’s safe to say I must look elsewhere for my shopping.”

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Posted 9 months ago

“The absolute worse. Use the service OneCart if you require an order.”

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Posted 9 months ago

“Bad service , your staff need additional training . Sent an email regarding my concerns abd questions , instead of reading and providing the appropriate response, gave me a completely inappropriate response . Tried calling you to speak to a consultant, after painstakingly making the selections on my phone, I’m rudely cut off saying that I reached outside of office hours yet I am within the time frame . Please , Woolworths , we expect better”

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Posted 9 months ago

“Woolworth gift voucher r1 000”

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Posted 9 months ago

“Disgusting celebration of "pride month" Hope you guys find Jesus instead of supporting delusions and mental illness just to profit off of it.”

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Posted 9 months ago

“I wish I could give them negative stars but 1 is low enough, firstly 10 days have passed since my order was made, the delivery was attempted IN THE WRONG PROVINCE, and today I received an sms claiming it was out on delivery and of course it was NOT. On top of that none of my emails were answered and no updates were given. The most pathetic and useless delivery service.”

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Posted 9 months ago

“It is their interest rates, I’m disappointed that they are threatening me for payment when it’s all finance charges which on their credit card is a ridiculous amount of 28.50% when their store card is only 19%, I pay my store card but refuse to pay the credit card of 28. 25% NO never and the call centres all uneducated people. Woolworths credit card divisions even slammed down the phone on me. Super bad service. I’ve cut up my card never again will I deal them again. Bad service very bad service”

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Posted 9 months ago

“It takes longer to order food than get it delivered. Your app on android is atrocious.. everything takes soooo long ... no substitutes on anything g is done correctly... even though I know there are substitutes available... substitutes ate completely incorrect ( Bulger wheat salad substitute for Greek salad ( among woolies get it together) chatting with a shopper is impossible... the chat closes or doesn't open or the shopper ignores you .. so what's the point ? It's completely annoying to not receive half your groceries every single time !!! Shoppers must use their heads ... chicken schnitzel is chicken schnitzel.... just substitute it for heaven's sake... sixty60 is incredible... 30 mins delivery every time ... the substitutes are amazing .... choice is incredible... and I have received my complete order every single time ! When are you going to do something about our experience in online shopping with you?”

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Posted 9 months ago

“A shop that has a racist employment policy that precludes the employment of White people. In this day and age! The products are mostly fine although I did buy a salad that was off and had to be thrown away. Why no rice milk and no organic kidney beans anymore? Went to 3 different branches and none of them had it. Basically an overpriced shop that wants to sell to White people but not employ them.”

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Posted 9 months ago

“Awful service from W-dash. Waited for THREE HOURS to receive a scheduled delivery. Still has not arrived 5 hours later! It was ordered from overseas as a gift so I cannot track the order. Please Woolworths! I can order stuff online from halfway around tge world, and they're more reliable! Simply not acceptable! Perhaps Checkers 60/60 can teach you a thing or two...”

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Posted 9 months ago

“Your brown seed bread is half the size it used to be .....the packaging is the same but so big the bread rattles around inside and the slices are so small that the toaster cannot pop them out and is priced at R36.00 . This is beyond disgusting service and totally wrong . Be ashamed of your pathetic product that you are basically robbing consumers with. So sick and tired of your lack of integrity!!!!!!!”

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Posted 9 months ago

“I love shopping at woolworths, but woolworths at Egen Croydon Pies are never properly cooked, it always has wet Doug underneath the pie.”

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Posted 9 months ago

“I placed an order only 2 days ago and received my order this morning. Everything was packed nicely in a neat box with sufficient packing material to ensure nothing was damaged and delivered in good order. A special shout out to the courier guy, Alfred, who delivered my order. He was so helpful and patient as I recently had a leg injury and am on crutches. This is a great service as I was unable to get my size of some particular items at stores nearby and saved me so much hassle in driving around looking for them. Most definitely will use this service again!”

Helpful Report

Posted 9 months ago

Woolworths SA is rated 1.5 based on 585 reviews