XLN Reviews

Name: XLN
Rating: 2.17

2.2 Rating 397 Reviews

29 %

of reviewers recommend XLN

Company Reviews

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Metrics

2.2

Based on 397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Terrible, called to cancel. Then was continually charged, called again, the lady read my notes saying if called to cancel and it was with the tenancy team. Still made me pay 4 months usage that I hadn’t used.”

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Posted 1 month ago

“Worst company I’ve ever had the pleasure of dealing with Just try and get hold of customer service”

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Posted 2 months ago

“I agreed a 24 month contract with XLN. After 3 months they increased the price by 30% which I queried. It was for repair insurance which i had not arranged. it was forced onto all customers unless you opt-out. Then 2 months later, a price increase of 60%. This was a copper wire surcharge. I am now on the phone again, 20 minutes so far, waiting to speak to XLN to find out how to sort out this mess. The internet works okay but they do not honour the price in the contract.”

Helpful Report

Posted 2 months ago

“awful company. Quoted me £22 when setting up this contract, and was told if the business closed there would be no cancellation fee. Since then my payments have become £71 per month without any notice or explanation, and when the business closed I was told I would have to wait until my contract was over which would be a further 6 months. Now, when trying to finally terminate this contract I have been told that it now has to be another 30 days for it to take action!”

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Posted 2 months ago

“Dreadful Dreadful Dreadful Liars, scammers, greedy and dishonest. Pricing is not honest and there are additional charges. A contract means nothing. There is no advantage to having a contract. Prices go up even in contract ? How is that even a thing? Extortionate cancellation fees and the rudest of staff and worst customer experience ever. Perfect candidates to star in an episode of rogue traders.”

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Posted 2 months ago

“understand how stressful it can be to face financial loss due to scams or fraudulent activities. To help you in such situations, I’d like to introduce you to Supreme Assets Recovery, a professional team specializing in fund recovery. They have a proven track record of helping individuals and businesses recover their lost funds by tracing transactions, negotiating with involved parties, and providing expert guidance throughout the recovery process. Here’s what one client shared about their experience: “I was devastated after losing $15,million to a fraudulent trading platform. Supreme Assets Recovery stepped in and provided incredible support, tracing the funds and negotiating with the scammers. Within weeks, I received the majority of my money back. Their professionalism was outstanding!” If you or someone you know needs assistance, you can reach their support team via email:official🚕supremeasset🏎srecovery🛻@gmail.com”

Helpful Report

Posted 2 months ago

“Absolutely awful internet goes down everyday and they charge me 93.50 and switch my phone off no one answers the phone just want money worst internet ever”

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Posted 2 months ago

“SCAM . PLease aviod this service . they will keep holding and keep transferring call from one department to another . and they will keep charging you extra money . Holding time to reach any person 2 hrs . good service Keep it up”

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Posted 2 months ago

“The service with xln was excellent until I tried to leave them. It took 5 phone calls each 40 minutes plus waiting time to finally speak to a human. They charged me £115 to exit a non existent contract. Absolute nightmare to deal with, use every trick in the book to charge extra fees.”

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Posted 2 months ago

“I had a dreadful experience with an unscrupulous investment platform. After investing a significant amount of money and seeing profits accumulate, I attempted to withdraw my funds. To my dismay, the company demanded an additional payment before granting access to my earnings. Their inability to safeguard their clients’ investments and their poor customer service left me frustrated. Thankfully, Mrs. Bruce Nora stepped in at the perfect time and successfully helped me recover my lost funds. If you've been a victim of a scam or fraud, you might consider reaching out to her for assistance. Email: bruce nora 254 @ gmail . com WhatsApp: +1 (318) 319 4620”

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Posted 2 months ago

“really bad Internet And very rubbish And customer service Play with customer No good company And also man Charge me extra £5”

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Posted 2 months ago

“Poor service”

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Posted 2 months ago

“Have you fallen victim to an online investment scam or had your money or Bitcoin stolen? Share your story with Mrs Bruce Nora and get the help you need. I guarantee that your funds or Bitcoin can be fully recovered. Contact: Email: b__r__u__c__e__n__o__r__a__254__(A__T)g__m__a__i__l.__c__o__m WhatsApp: +1 (318) 319-4620.”

Helpful Report

Posted 3 months ago

“They are scammers, decided to go with a another supplier ( I was out of contract ) they sent me an email saying" I owed them £299.00, for early contract ending, £250.00, for cancellation of broad band, £250.00, for cancellation of telephone line and £99.00 for router) what a bunch of thieves. Glad to see the back of them.”

Helpful Report

Posted 3 months ago

“The customer service we have received over the past week has been nothing short of shocking. I have been on hold on the phone lines three separate times over an hour with no response. The online chat agents replied with a one word answer and ended the chat and the agent who signed us up told us to email her over a week ago, has not responded and when asked when we would receive an update the best response she could come up with was "dont know". She has since ignored all emails and messages. Our bill has increased from an initial charge of £43 and has now steadily rose month upon month to over £70 with no explanation. The invoices show no additional service charges and to try and talk to someone about the above has been pretty impossible. The agent was very nice when initially signing us up and within the first month very helpful. When a real issue arrives we have been more than disappointed in the service and this not a company i would recommend to any small business that wants to get issues resolved quickly rather than waste time back and forth with people who are not interested in helping. Over a week later after multiple emails and messages we STILL have received no call back or even an answer to an email.”

Helpful Report

Posted 3 months ago

“Relentlessly trying to add extras which you then have to contact them to undo. Ridiculously poor customer service, waited over an hour to speak to them on one occasion. 3 months to take over from Plusnet. Trying to leave them, post back their router and then receive a revised contract. Hopeless. To add, same for both home address and my workshop with contract change letter after sending their routers back. Suggested I wanted a new land-line provider and keep their broadband for an extra £3+vat. As if. I wouldn't recommend them to my worst enemy😕”

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Posted 3 months ago

“Totally scam don’t use them they overcharge me”

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Posted 3 months ago

“Stay away from scam..”

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Posted 3 months ago

“I have cancelled their line in December and it is changed to Sky Business. XLN have billed me in January as well. I am now on the call and call connected to advisor in 10 minutes and asked the question can you check the status on my telephone number, he said let me check, now he put me on hold for more than 30 minutes. Shameful , don’t sign up to XLN. I have been with XLN for more than 6 years. They are awful”

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Posted 3 months ago

“total scammers AVOID at all costs - even now years after I escaped from their massive bills they call me up now and again, despite me asking to be deleted time and time again”

Helpful Report

Posted 3 months ago

XLN is rated 2.2 based on 397 reviews