Yours Clothing Reviews

Name: Yours Clothing
Rating: 2.30

2.3 Rating 239 Reviews

31 %

of reviewers recommend Yours Clothing

Company Reviews

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Metrics

2.3

Based on 239 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yours Clothing 1 star review on 4th September 2024

Melissa

Yours Clothing 2 star review on 26th February 2022

Anonymous

Yours Clothing 1 star review on 6th December 2021

JULIE HODGES

Yours Clothing 1 star review on 25th October 2021

Deborah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not very impressed with your company I have been trying to contact you for some time I just wanted to speak to a person my husband bought me a new coat from you and one of the poppers is damaged”

Helpful Report

Posted 3 years ago

“I just received an order from Yours Clothing Ireland this morning. When I opened the package I thought for a moment that the order was wrong as it just looked like a large dish cloth . All crumpled up and limp. The description on their website said wrap style blouse but when I tried it on the whole front just opened up . What a rubbish product !!!”

Helpful Report

Posted 4 years ago

“I have ordered the bue coat order number 674i I have never recieved it or had any advice as to when it will be delivered very disappointed as you have had my money.ordered on the 8th Sept.would never recomend this company.”

Helpful Report

Posted 4 years ago

“Has to give it 1 star to write a review, would give it none if I could. Returns policy is a disgrace. I returned items to the Preston store but with no tag attached unfortunately. The very rude young salesperson said 'tough there's nothing I can do,' Emailed customer service, that's a joke there is no customer service. Was told we dont refund if there are no tags attached, which is not what their website says. It says we MAY not offer a refund. This company seriously needs to look at its customer service and put some training in place.”

Helpful Report

Posted 4 years ago

“I've had numerous problems recently with refunds, lost returns and gift cards. I got really fed up and used Resolver on line to help me with the issues as they kept ignoring me. Once I contacted Resolver the issues were solved within 48 hrs! Just use your browser to search Resolver and start a case against them. It's easy and yields great results.”

Helpful Report

Posted 4 years ago

“Ordered a week ago and paid next day delivery. Parcel still not arrived! Nobody to contact as all online and nobody responds to the emails. Taken over £100 and can’t get a refund or the parcel delivered. Think they are going bust and just trying to claw back some money before they do. Don’t know how to get my money back. DO NOT USE THEM!”

Helpful Report

Posted 4 years ago

“Arrived from Australia to New Zealand via Europe which is odd and contributed to more of a delay that previously experienced. As usual, clothing is beautifully stylish, a great fit and very good value for money. Not my first experience with Yours Clothing and most certainly not my last”

Helpful Report

Posted 4 years ago

“Waiting for refund. 2 parcels are tracked as returned but still waiting. They will only blame covid for it”

Helpful Report

Posted 4 years ago

“I love the clothes, and they have a great range at affordable prices.”

Helpful Report

Posted 4 years ago

“Went into the Cowley branch for a new bra. They measured me a 52 E. Told her no way was I 52... She brought out a bra and it did not fit. It rose at the back and half my boob was hanging under the bra. I was told I just needed to do "the scoop". Went to M&S... They measured me 38 H. Bra fits perfect! Moral of this story when you visit their shop and see signs that most women are wearing the wrong size bras.. Yes they are cos they are coming to you!”

Helpful Report

Posted 4 years ago

“The service when I shopped in your Great Yarmouth store with my mum was absolutely disgusting. The ‘manager’ Lesley is so rude , when picking up a parcel my mum handed her the ID and she looked at her like she had two heads and spoke to her in such a manner which I found highly rude -this was totally unnecessary when all she wanted to do was pick up her parcel which she had purchased . This is not the first time I have witnessed her appalling service, to say she has the role of a manager is a complete joke as she clearly is no role model to her colleagues. I literally have no idea how she can work in an area of service when she thinks it’s acceptable to have such a rude attitude to people who ultimately pay her wages. For someone like myself who works in retail I think it’s important as a manager to demonstrate great service to customers , if I was my mum I would never purchase another item in your Great Yarmouth store while I was receiving such shocking service which she did.”

Helpful Report

Posted 4 years ago

“Great Yarmouth manger and staff need sorting friendly as anything when buying but when you return item they are very rude in fact watch dog needs to go in there I was I filmed it unbelievable i know there’s a lot of people in Great Yarmouth have said this as well I certainly won’t be going back in there I would rather travel 25 miles than ever deal with that store manager I have informed head office!!!!”

Helpful Report

Posted 4 years ago

“Brilliant quality goods affordable prices”

Helpful Report

Posted 4 years ago

“Customer service is non existent. I messaged them through their website over a month ago, followed up on several occasions, they dont reply. Bad customer experience. You should really look after your customers, thats what keeps you in business. Their clothing used to be very nice but the styles and material quality has declined severely. Must have new designers.”

Helpful Report

Posted 4 years ago

“Parcel not delivered, cannot get anyone to answer my call, hung on for 25 minutes, online chat been waiting for 25 minutes for a agent message just keeps appearing saying estimated wait time is 6mins and 38 seconds and now after waiting longer than that the auto messages keeps saying 26 minutes and 50 seconds.”

Helpful Report

Posted 4 years ago

“I likeYours Clothing, and usually shop online, but I have to say their customer service is APPALLING. You can’t email direct, and it usually takes 4/5 times before you get a reply! Five weeks on, I’m still trying to get my issues resolved, and if it wasn’t for the fact they owe me money, I’d have given up long ago. Buying from them is simply NOT worth the effort!”

Helpful Report

Posted 5 years ago

“Worse customer service I have come across in a long time. Have placed two orders- first one was as a guest and took over 2 weeks for order to arrive. Items were lovely except wanted to return to pairs of jeans- have been waiting for email or someone to come back to me to sort out refund as I cant print off the returns slip as nothing is being recognised. Have emailed 3 times, phoned 3 times and nothing so sending it back now regardless. Second order - placed on 21st Nov still not received and now checked paypal and see it was refunded 2 days ago and got no notification to let me know about refund. Was waiting for items i needed for a party at weekend- im based in ireland so only Yours shop is in Dublin which is 2 hours away- if had known items were being refunded I would have gone to shop to get what i needed - really really disappointed with customer service i received. Have checked my online account as second order was placed through account and keeps telling me i placed no order and thank god i paid through paypal as that kept the order number Wont be recommending online service to anyone and the clothes i got were lovely”

Helpful Report

Posted 5 years ago

“I always love to order from yours clothing as the website is so easy to get around & order from. Everything always comes on time if not before the delivery date specified. Clothes are just amazing & so comfy I wouldn’t want to shop anywhere else because as a bigger women the clothes are just perfect always a great fit & made so well. Would highly recommend”

Helpful Report

Posted 5 years ago

“Top delivered to wrong store. Despite many Emails, I was ignored. When I did get an Email it was automated and didn't answer my question. Very frustrating. Poor customer service.”

Helpful Report

Posted 5 years ago

“Been to my all time favourite clothes ahop today.... Now where would that be I wonder... Mmmm Ahh yes... Yours clothing... Torquay..Just purchased the black and rust floral jersy swing top... I love it... This store has very lovely friendly professional staff... Nothing is too much for them.. Always happy to help.. . I also include the branch in the Soverign Shopping Mall, Weston Super-Mare.”

Helpful Report

Posted 5 years ago

Yours Clothing is rated 2.3 based on 239 reviews