Yours Clothing Reviews

2.3 Rating 241 Reviews

31 %

of reviewers recommend Yours Clothing

Company Reviews

Questions

Metrics

2.3

Based on 241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Yours Clothing resolve customer queries?

Helpful Report

(1 month ago)

Greater than 46% of reviewers feedback is Yours Clothing takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ well thank you for that lovely, expensive customer experience Yours Clothing, a service i shall not be taking advantage of again. ”

- Pauline

“ Customer service is terrible, they do not respond to any complaints, they just tell you to create new ticket…only after giving them 1 star review I got some kind of message back. ”

- Anonymous

“ I contacted customer service and kept getting vague or simply wrong answers, from saying it is the refund fee (which apparently changed from £1. ”

- Kim

Yours Clothing Reviews

Customer Service - Average