Zazzle Reviews

Name: Zazzle
Rating: 4.54

4.5 Rating 6,960 Reviews

89 %

of reviewers recommend Zazzle

Company Reviews

Questions

Metrics

4.5

Based on 6,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

888-892-9953

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250

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a custom blanket and received the wrong one, they resent us another one, but had to wait two weeks and got ANOTHER WRONG BLANKET!”

Helpful Report

Posted 4 years ago

“Twice I ordered something excited to get it and cancel your order without getting back to you why, very unprofessional, will not use again.”

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Posted 4 years ago

“This place is a scam and a fraud! I placed an order on 4/10 and a charge was made to my credit card, which I received a bill for. I have never heard from them and never received my order. Nobody has ever responded to my e-mails. Criminals and thieves.”

Helpful Report

Posted 4 years ago

“I RECEIVED SOMEONE ELSES ORDER! I live in Missouri and revived someone’s order form Oregon. I had ordered TWO custom pandemic face masks. And the one mask of the Two, the stitching was all unraveling and terrible quality!!!! I contacted customer service over a week ago. All I received was a generic response. I provided pictures of EVERYTHING. ALSO, the masks took wayyyyy longer than the estimated shipping said it would take. I originally reached out to customer service when I was waiting and waiting for them to arrive for weeks. All I got was some generic email about “Your order will be there in blah blah blah.” Now that I reached out again because I got the wrong order, I still have yet to receive anything about them solving this and giving me a refund. It’s says 2-3 days. 2-3 days my Ass. Even if it was business days, it has been well over the time! I emailed again today. I am so furious. Waste of $20. Don’t even bother with this company. Don’t buy from them, go somewhere else with your money and business.”

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Posted 4 years ago

“Placed an order on April 21. Check status has not been updated for 2 weeks. Sat on the phone to ask about order and no one answered. DO NOT ORDER FROM THIS COMPANY!”

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Posted 4 years ago

“Still waiting on order over a month ago!!!!”

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Posted 4 years ago

“Ordered a puzzle a LONG time ago, received it yesterday already put together...finished!! Expensive and NOT worth it.”

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Posted 4 years ago

“Super slow processing. They will take money as soon as you ordered... I have been waiting my order for over a month, but I don’t get my order.”

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Posted 4 years ago

“I have an order in with Zazzle for two facemasks. Yes they were custom but I ordered them on April 17. I was told four week delivery and it should be shipping May 18. It is now May 20 and it’s still is in the process of being made. What I am most frustrated about is that I cannot reach anyone to chat about this. Very very poor customer service!!!”

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Posted 4 years ago

“I placed an order for two masks quite awhile ago and they are not only sending me eventually two masks and rehearsal dinner invitations from five years ago!! No on answers there phone to rectify!!!!!!!”

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Posted 4 years ago

“Their customer service help line has been reduced to 3 hours and during those 3 hours — no one answers the phone. No one answers the phone at their corporate office. There is no longer a live chat feature. Delays continue to increase. BAD!!!!”

Helpful Report

Posted 4 years ago

“I placed an order on April 22, 2020 and paid in full. To this day, it is showing "making." I have sent several emails. All they say is that they have so much work and won't even give me an estimated time of when I might receive my items. This will be the one and only time I order from Zazzle. I am so disappointed with this company.”

Helpful Report

Posted 4 years ago

“They ripped me off , took my money for business cards and never sent the item. I paid for overnight shipping!!! I sent several emails and no response and I tried to call and the voicemail safe they aren’t taking calls .. Zazzle a fraudulent company.”

Helpful Report

Posted 4 years ago

“Customer service = non-existent Price = so far I don't have what I paid for months ago Delivery = what a joke returns/refunds = apparently they feel they don't have to despite the request to cancel orders. They offer no updates, give excuses if you get any response and don't care enough about customer service to cancel orders when requested. I consider this company a rip off. Will NEVER shop them again and advising everyone I know to never do business with this company.”

Helpful Report

Posted 4 years ago

“Fool me once....never again. Also, no customer phone number! After reading a few reviews, those who connected just wasted their breath.”

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Posted 4 years ago

“Ordered masks 4/20 and never received. It’s 5/19. Sends tons of spam email but doesn’t deliver products??”

Helpful Report

Posted 4 years ago

“Don’t order anything from this company if you value a timeframe of any sort or customer support because it severely lacks both. Made an order over two months ago. Our status bar didn’t reach the “making” stage until a week and half ago....weeks AFTER the projected day we were supposed to receive our item. It is STILL in the “making” process - I’m wondering if we’ll actually ever receive what we ordered. There is no contact for customer service on the website- guess I should have looked for that before making an order. So disappointed with this supposed five star company. (Which it definitely is not!)”

Helpful Report

Posted 4 years ago

“I would not recommend ordering from Zazzle. I placed an order on 5/10/20 and the status has been MAKING ever since i placed the order. My credit card was charged but there is no customer service to speak with and no one returns email responses. I would never order from this company again.”

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Posted 4 years ago

“Terrible customer service!!! Do not order from here!!!!!!”

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Posted 4 years ago

“On May 9, 2020 I placed an order on Zazzle for custom printed fabric. I never received an order confirmation. On their website, when I check the order status, it says that no order was placed. I’ve called the customer service number 3 times in the past week, and the auto message says they can’t take calls due to technical difficulties. I’ve tried to email and there’s a drop down menu that never gets me to sending an email. I’m very disappointed and wonder if this site is legit or if my fabric will actually arrive.”

Helpful Report

Posted 4 years ago

Zazzle is rated 4.5 based on 6,960 reviews