American Button Machines Reviews

Name: American Button Machines
Rating: 4.89

4.9 Rating 1,503 Reviews

98 %

of reviewers recommend American Button Machines

4.9

Based on 1,503 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About American Button Machines:

Our Professional Button Making Machines allow you to make your own buttons!

Our mission is simply this – to provide our consumers with the highest quality button making equipment at the best possible price and to exceed your expectations. To this end, all of our employees steadfastly believe in and share ABM’s ideals (especially # 12).

The ABM Culture: Values, Goals & Beliefs

1. Offer exceptional service
2. Bring innovative products to our consumers
3. Build trust through clear communication
4. Stand behind our products
5. Offer value at a fair price
6. Say “YES”
7. Value all ideas
8. Inform & educate
9. Respect all
10. Create raving fans
11. Foster a fun and lively work environment
12. Enjoy life and share a cupcake, or two

Made in the USA!

All of our pinback button maker machines are made in the USA – a distinction our consumers appreciate. ABM’s extensive inventory includes: Button Makers, Paper Cutters, Pin Back Buttons, Fabric Button Machines, Design Software & CD’s, Magnets, Mirrors, Key Chains, Jewelry, Coasters and discounted Badge a Minit Supplies. And that just scratches the surface.

To find out what sets us apart from the competition, and why you should buy button parts from American Button Machines, give Team ABM a call. We’re in the office, available to take your calls, weekdays from 8-5 CST. We love hearing from you!

Locations:

We ship from multiple warehouses across the country. Our corporate office is located in Plano Texas, just outside of Dallas.

Snail mail will find us here:

American Button Machines
1845 Summit Ave.
Suite 408
Plano, TX 75074

Phone 972-985-5074
Fax 949-203-0493
Sales@AmericanButtonMachines.com

Visit Website

Phone:

972-985-5074

Email:

sales@AmericanButtonMachines.com

Location:

1845 Summit Ave., Suite 408, Plano, TX
75074

American Button Machines 5 star review on 18th February 2025

Kristin Coon

American Button Machines 5 star review on 14th January 2025

Chastity Grussendorf

American Button Machines 5 star review on 10th January 2025

Natasha Glover

American Button Machines 5 star review on 31st December 2024

Cassondra Pitts

328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“ordered the 2.25" round buttons but they were slightly smaller and did not work with my hand press so I had to resort to using the older buttons I was already using but of lesser quality.”

Helpful Report

Posted 3 months ago

“Product is fine. What is terrible is the international shipping rates! for $35 worth of product the final bill is well over $300!”

Helpful Report

Posted 1 year ago

We genuinely appreciate you bringing this matter to our attention. We understand that the issue you raised is related to the import fees and taxes imposed by Canada, and we want to clarify that this matter falls beyond our control as a company. While we are unable to influence or manage the import fees and taxes levied by government authorities, we still want to assist and support you to the best of our abilities. If there is any specific information or guidance we can provide regarding navigating the import process or understanding the fees, please let us know. We are here to help ensure a smooth experience and provide any available resources or assistance. Once again, we apologize for any frustration or inconvenience caused by this external factor. We genuinely value your feedback and appreciate your understanding as we strive to deliver the best possible customer experience within the realms of our control. Thank you for your understanding and for giving us the opportunity to address this concern.

Posted 1 year ago

“Revised August 31, 2023. I'm revising my rating again. My original issue with American Button Machines was that the items pictured in the kits on the website did not accurately depict what was shipped and received. ABM finally reached out and we agreed to a solution to resolve the issue. I kept my part of the agreement but ABM apparently felt they were not obligated to keep theirs. Like the products and would rate the products a 5, customer service -5. Revised to add, I was contacted by ABM after I posted this. Apparently, there was a snafu in communications and were very apologetic. The problem has been resolved and I'm revising my rating. I would have done this sooner but just now realized I still had access to my review. I first contacted the American Button Machine Company via email February 12 concerning my frustration with my order. I had ordered the 1.5 inch versa back mini split key ring and the 1.5 inch self-adhesive magnetic sets anticipating they would contain the 1000 pack sleave of mylar as shown on the website for those sets. I would have gladly ordered the 1000 sleeve of mylar at that time had I known that would not be included. In reading what AMB customer service was committed to and the pride they felt in providing outstanding customer service, I have been greatly surprised that no one has bothered to reach out to me. I have found this to be an even bigger disappointment because I like the product and the receipt of the product was in a very timely manner, but I have very little confidence in ABM taking care of a bigger issue should the occasion arise.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Dixie. We are truly sorry that there was a delay in responding to your concern. At the time you reached out, our offices were closed for a week due to an ice storm. When you order supplies on our site, you will receive each of the components required to make a complete button in the quantity for which you placed your order. You ordered 100 sets so you were sent 100 pcs of each of the components required to make 100 finished buttons. There is also an option on the same product page to order 1,000 sets that would include 1,000 pieces of each component, including the mylar, but you selected the 100 piece option so that is the size package we sent to you. We are very sorry if there was any confusion on what you would receive. You are always welcome to contact our Customer Solutions Team with any questions on our products before you place your order and they will be happy to assist you. If you are still unhappy with your order, simply contact us as you did previously, we are still happy to issue a refund per our policies.

Posted 2 years ago

“Slow shipping supply issues every time i order”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide your feedback, Andy. We are very sorry that you are disappointed with the shipping delays. As are most all industries across the country, we have been affected by supply chain issues that have impacted our lead times unlike anything we have experienced in our entire 18 years of business. We are working hard to do our very best to combat steel shortages, staffing shortages and transportation challenges. We want nothing more than to be able to continue shipping orders within 1-3 days as we have always taken great pride in being able to accomplish but there are far too many variables at this time that we quite simply can not control and they have resulted in unavoidable delays. We do have a published notice on all pinback orders of 1,000 pcs or more so that you can plan accordingly for the delayed lead time, which fluctuates depending on demand. Orders are being shipped in the order they are received. We are doing everything possible to ship orders as fast as we can and are truly sorry we have not met your expectations. We are also now offering unpinned button sets that have a much shorter lead time. You still receive all of the same high-quality components, you will just need to insert the pin into the back once you receive them. If you would like more information on this great alternative, please reach out to our Customer Solutions Team. They are always happy to help!

Posted 2 years ago

“The machines work well but 15-20% of the supplies they send you with them are made poorly enough that I ended up with only 800 buttons even though I expected to be able to make about a thousand, resulting in wastes of time, energy, and materials. They don’t stand by the quality of their individual pieces and you must inform them of damage in writing within two days, even if you were sent literally 4,000 pieces between collets, shells, mylar, and pinbacks. I really wish I hadn’t given them my money now.”

Helpful Report

Posted 3 years ago

We are sorry you had some unusable pieces in your order. We have one of the most generous return policies in the industry but unfortunately we do have to set some time limits on claims, such as in this case, where several months have passed. Due to the nature of metal button supplies, we anticipate that a few pieces will become bent in transit (which usually can be bent back easily by hand) and we add a few extra in to make up for it. There is an industry standard tolerance of 5% to accommodate any damages. Should you happen to order again and experience this type of issue, please contact us as soon as possible as a 15-20% defective rate is completely unacceptable. If you experience this type of failure, either the parts were damaged in transit or there is something wrong with your button maker or process. No matter the cause, please reach out to our Customer Solutions Team and they will be happy to help you.

Posted 2 years ago

“I love ordering with you guys but this time I was upset some of my mirror buttons pieces were bent :(”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We never ship the parts from our facility bent. Unfortunately, due to the nature of the metal button supplies, some pieces may get damaged in transit. We typically add in a few extras to cover any damaged pieces but in your case we replaced your products as requested. If you have any other concerns, please contact us and we will be happy to help you.

Posted 2 years ago

American Button Machines is rated 4.9 based on 1,503 reviews