Name: ArdMoor Ltd
Address: The Granary, Kingston, North Berwick, East Lothian
Rating: 4.85

“Ardmoor is probably OK in principle but the item I ordered had problems with the zip and I do wish that items could be checked before dispatch. This is probably impossible, especially when items are made in China in bulk. Returning goods is not easy and time consuming, so I have kept the item and cut the lining which was snagging on the zip. It is wearable, light and warm so 3 stars but a bit aggravated.”

Helpful Report

Posted 1 month ago

Dear Mr Davies, Thank you for taking the time to leave us a review. We are sorry to see you are not happy with the quality of the item you have received. It sounds like you have received a faulty garment. I have emailed you directly so we can get some images of the item so we can either replace or refund this for you. Kind regards, Kathryn ArdMoor Customer Services

Posted 1 month ago

“3 stars probably seems a bit harsh, I would happily give 5 stars to the customer service staff, selection, ordering & payment all good. I am fully aware the running a business in today's climate is by no means easy. I recently ordered 3 items, two of which were ready for dispatch within the appropriate timescale, however one item was not. I wish to make it clear this delay was not due to Ardmoor but external factors. There is no easy answer or a quick fix too these issues. There has to be additional cost to Ardmoor, namely postage x 2. I would like to give 5 stars to customer service for keeping me up to date on progress of my delayed order, thank you. Happy to report that all 3 items arrived, well packaged. The only advice I can give is when ordering try & order allowing for any unexpected delays & if possible do not leave it to the last minute. I will continue to order from Ardmoor in the future, when appropriate.”

Helpful Report

Posted 1 month ago

Hi Mr Ridd Many thanks for taking the time to contact us and leave some fedback on your recent order. Great to hear that you that you had a positive experience with ArdMoor and I hope you are enjoying wearing your new purchases. I appreciate there can be some frustration when items become delayed, which as you mentioned are due to external factors that are outwith our control. We endeavour to communicate all updates on orders to ensure our customers are aware of when their orders will be with them. We hope to hear form you again with any furture orders with ArdMoor. Kind reards Annabel ArdMoor Customer Services

Posted 1 month ago

“Product is good. But dropped stars due to the endless amount of emails. Even if you unsubscribe or tell them they still bombard you with emails”

Helpful Report

Posted 2 months ago

Hi Mr Scandrett Many thanks for taking the time to send us some feedback. We hope you are enjoying your new Deerhunter jacket, great choice! We have checked your records and we have note that you have unsubscribed from our emails and you will no longer receive our emails. Please accept our apologies if you feel there were too many sent over this period of time, we were launching our Boxing Day sale and we are always wanting to ensure customers are aware of the all amazing deals we have available. We hope to hear from you again and you can keep an eye on our website for ArdMoor news. Kind regards ArdMoor Customer Service

Posted 2 months ago

“I say this only as a way to improve but the despatch time really needs to be improved. I had 6 parcels delivered from other companies before this item had even been shipped . There were emails about the time frame but it seems futile to push Black Friday and then take 5 working days to even despatch an item … the jacket arrived well packaged and it’s great but disappointingly the despatch time was too long .”

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Posted 4 months ago

“Deer Hunter Winter Cap. This hat is well made, warm and the material is comfortable. What spoils it is it's not quite deep enough with the ear flap tucked inside so there's a sense that it's perched upon, rather than worn on your head. It fits fine with the ear flaps down but when tucked inside, a slight breeze would knock it off, resulting in an undignified chase. Postage was an issue also as it took a full week to get here. 3 stars for the hat because of fit and 3 stars for Ardmoor for taking 5 days to post it.”

Helpful Report

Posted 4 months ago

Hi Mr Greig Many thanks for taking the time to leave us some feedback on your recent purchase with ArdMoor. Sorry to hear you were not satisfied with your experience. The Deerhunter Winter Cap is an excellent addition for colder days and we also have the Deerhunter RAM Cap without the flaps if you would prefer the cap not to have that addition. The timeline for processing and dispatching the Deerhunter Winter Cap is stated within the product description and in this case, the dispatch timeline is 3-5 working days which we were able to adhere to and deliver your item within the stated timeframe. If there is anything else we can help with, please contact our customer service department on info@ardmoor.co.uk Many thanks Annabel ArdMoor Customer Services

Posted 4 months ago

“I have previously sent a email I would appreciate a reply Alan Mulholland”

Helpful Report

Posted 5 months ago

Hi Mr Mullholland Many thanks for contacting us, our customer service team have been in touch with you directly as we had not recevied an email, apologies for any confusion. We hope you are enjoying your recent items you ordered from ArdMoor, our customer service team is working on the exchange you requested and if there is anything else we can help with, please let us know Many thanks Annabel ArdMoor Customer Service Team

Posted 5 months ago

“Not what I was expecting, late post, not the quality That i was expecting with ridgeline quality, so I have returned itvro you.”

Helpful Report

Posted 5 months ago

Hi Mr Barrow Many thanks for taking the time to leave us some feedback on your recent order, we are sorry to hear you have not been satisfied with your experience with ArdMoor. We have now received your return and fully refunded you for the order. Unfortunately, there was a delay with your order which we emailed to inform you about but we appreciate that it was later than expected. This is a new item in the Ridgeline range and we always gather customer feedback so we can inform the supplier to ensure they continue to provide high quality and affordable items for the customer. If you would like to discuss further at all, please contact our customer service team on 01620 671 480 and we hope to hear from you again for any future orders. Kind regards Annabel ArdMoor Customer Services

Posted 5 months ago

“Normally great service however a bit of a wait for my order this time having shown stock available.”

Helpful Report

Posted 5 months ago

Hi Mr White Many thanks for taking the time to leave us some feedback on your recent order with us and sorry to hear you were not satisfied with the service. I have checked your order and the item ordered does have a timeline of 3-5 working days to process which we adhered to and delivered the order by the 4th working day. This timeline allows the warehouse to process the order within busy periods. Once the order has been dispatched, it is with Royal Mail for a 24 hour delivery. If there is anything you would like to discuss further, please contact the customer service team on 01620 671 480 Kind regards Annabel ArdMoor Customer Service

Posted 5 months ago

“Apart from the extreme slow delivery, everything was ok.”

Helpful Report

Posted 6 months ago

Hi Mr Campbell Many thanks for the information regarding your order and apologies if you had an experinece that was not satisfactory. I have had a look over your order and can see that we did ship your order within the stated timeframe, which in this instance was 4-7 working day. If you order was to be delayed in any way we would communicate via email, however for your order we shipped after 4 working days. We use Royal Mail and a tracked service which allows you to view the status of your order, unfortuantely, we do not have any control over the timeframe once the item has left our warehouse, other than the chosen service of Tracked 24. If you would like to disucss this further with our customer service team, please contact us on info@ardmoor.co.uk or call 01620 671 480 Kind regards Annabel

Posted 6 months ago

“I ordered a pair of ladies stretch moleskin jeans. I usually take a size UK12, occasionally UK14 if the waistband is tight. I saw from previous reviews that I should order a larger size, so ordered a size UK14. The quality was lovely, but they were much too tight around the waist, and I've had to return them for a size UK16. Trust me, no woman wants to be ordering two sizes larger than normal! It's time, perhaps, for a review of your sizing.”

Helpful Report

Posted 6 months ago

Hi, Many thanks for taking the time to leave us some feedback on your recent purchase. Please accept our apologies for any confusion with the sizing available on this item. We have been laising with the supplier regarding the sizing and have updated our information accordingly to ensure the trousers have an accurate size description. I hope you are enjoying wearing your new Hoggs of Fife trousers and we look forward to hearing from you again Best wishes Annabel ArdMoor Customer Services

Posted 6 months ago

“Order OK but postage very expensive, may think twice before reordering. Thank You.”

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Posted 6 months ago

“Boots were showing as in stock, waited 6 days then contacted you to be told that you were awaiting stock, yes you refunded the postage but did not keep in touch at all”

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Posted 6 months ago

“Standard service.”

Helpful Report

Posted 1 year ago

Hi Mr Saunders Many thanks for your recent order with ArdMoor and for leaving us some feedback. From looking at your order, I can see the order was dispatched the same day as it was placed and then delivered the next day as we specified. I am sorry to hear that you felt this was standard service. If there are any areas of concern, please can you let us know and we can assist further. Please email us at info@ardmoor.co.uk Kind regards Annabel

Posted 1 year ago

“Shipping took a while but other than that it was a great service, fast responses and good deals”

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Posted 1 year ago

Hi Mr Skelhorn Many thanks for taking the time to send us some feedback on your recent order. Apologies for any delay with receving your order, Helly Hansen items do have a longer dispatch period which is highlighted on the product description. We aim to comunicate any longer dispatch tiems as clearly as possible so you are aware of when the products will be dispatched. I hope you are enjoying the new Helly Hansen winter pant, a great choice to keep warm this winter. If there is anything else we can help with, please et us know Kind regards Annabel

Posted 1 year ago

“Hello when am I going to receive my order thanks.”

Helpful Report

Posted 1 year ago

Hi Mr McLennan Many thanks for the query, we have accepted your original order as a return and therefore the exchange is processing. I shall email you directly with an expected dispatch date. If you have any further queries, please conact customer services on info@ardmoor.co.uk or call 01620 671 480 Kind regards Annabel

Posted 1 year ago

“I am very pleased with the product but I wish that there had been better communication regarding a problem with availability had there been I would not have contacted you”

Helpful Report

Posted 1 year ago

Hi Mr Evans Many thanks for taking the time to leave us some feedback on your recent order, sorry to hear there was a delay in receving it but great to hear you are pleased with the Grubs Wellingtons. Due to the timing of the order, the office and warehouse were closed for the New Year period which added to the delay, however there should have been communication informing you of the situation, please accept our apologies for not communicating with your earlier. As a way of apology we will refind your postage charge. I do hope we hear from you again in the future and if you require any assistance with any items, please let us know Kind regards Annabel

Posted 1 year ago

“I have bought a lot of gear off you over the years. Earlier in December I ordered some iso sport EarPods for shooting with the usual 3-5 days shipping message. 2 weeks later I chased to be told a day later that they were out of stock and after a further chase they can just before Christmas. When you did respond you were helpful and informative and, having run an online business before I totally understand that sometimes you are at the mercy of your suppliers. However had you contacted me as soon as I placed the order and informed me of the stock issue it would have managed my expectations rather than this only coming to light when frustratingly chased you. Look it’s not the end of the world but consistent communication good news or bad is better than no communication”

Helpful Report

Posted 1 year ago

Hi Mr Jones Many thanks for taking the time to leave us feedback on your recent order. Please accept my apologies for not informing you of the delay with your order. I can see the order was delivered prior to Christmas, however these should also have been communication from ourselves as soon as the timeframe of delivery extended. We endeavour to communicate with customers as soon as there is a delay beyond the predicted delivery times, apologies for this not happening on this occasion. I hope you are satisfied with the ear defenders and if there is anything else we can help with, please let me know Kind regards Annabel

Posted 1 year ago

“Took 3 days for them to get around to dispatching the item. Very slow for this day and age when competing against next day delivery companies. Item didn't fit well but that wasn't Ardmoors fault, just one of those things. Would use again but only I couldn't get the same item quicker elsewhere.”

Helpful Report

Posted 1 year ago

Hi Mr Gardiner Many thanks for taking the time to leave us some feedback. As stated on the website on each product description, there is a time frame as to which gives an approximated delivery date. The item you ordered was a 3-5 working day delivery time frame, which does not include weekend days. We do also offer free exchanges so if the size isn't quite right we could exchange for a different size at no extra cost to yourself. If you would like to go with this option, you can compete the exchange process on the return portal or email info@ardmoor.co.uk. If there is anything else we can help with, please let me know Kind regards Annabel

Posted 1 year ago

“Delivery times were shocking, £4.95 for it to take quite a while to arrive. The product is nice enough, I just don't like paying for tracked delivery when you can't track it and they don't post it.”

Helpful Report

Posted 1 year ago

Hi Mr Calvert Many thanks for taking the time to leave us some feedback and apologies for any disappointment with the order. As stated on the Ridgeline items, there is a delivery window of 3-5 working days in order for us to process the order. Unfortunately, as the order was placed on a Friday night, the weekend meant the delivery period for you felt longer. Once dispatched, you receive an email with tracking details for Royal Mail and we use a 24 hour service which can be tracked online. We will refund you for the shipping cost on this occasion and if there is anything else we can help with, please contact the customer service department on 01620 671 480 Kind regards Annabel

Posted 1 year ago

“Angus was responsive to emails and very helpful - thank you. To improve; 3-5 (which is actually 4-6 because the day of the order is excluded) seems a bit too long to get an order out.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

ArdMoor Ltd Reviews