Australian Piano Warehouse Reviews

Name: Australian Piano Warehouse
Rating: 4.67

4.7 Rating 850 Reviews

92 %

of reviewers recommend Australian Piano Warehouse

4.7

Based on 850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Easy to use website. Excellent prices and includes a stool and pedal for the model I bought. I had the piano delivered within a few days. Overall, very satisfied with the experience.”

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Posted 2 years ago

“Quick delivery!”

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Posted 2 years ago

“When overnight shipping is too expensive, they have called and try to work out if it's OK to send by normal mail. Kept the communication open, which is great.”

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Posted 2 years ago

“Would give them 0 stars if I could. Will never purchase from Australian Piano Warehouse ever again.”

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Posted 2 years ago

“My son enjoying his Piano lessons on this!! best proce and quick delivery”

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Posted 2 years ago

“Exceptional communication - even over a weekend. Fast delivery and high quality piano cover. Very happy.”

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Posted 2 years ago

“PROMPT DELIVERY NO DAMAGE AT ALL”

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Posted 2 years ago

“Australian Piano warehouse is well equipped with much experience in online customer services and has fast delivery. The most important thing is every product with good condition and quality.”

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Posted 2 years ago

“The description of the keyboard was not adequate (length) for me to purchase a keyboard that would fit my desk. Now I am being told I have to pay 10% of the cost to exchange it. The online returns form has very limited options for reason for return and so I clicked “change of mind” and I think this is potentially why. It would be better if: 1. Your returns form included an option for reason for return as “not as described” or similar 2. You include the dimensions of the keyboards L x W x D and not just the box dimensions.”

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Posted 2 years ago

“Amazing shipping and customer service. The item itself was in perfect condition and is amazing”

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Posted 2 years ago

“Prompt and efficient service. Thank you.”

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Posted 2 years ago

“Excellent service and very prompt delivery.”

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Posted 2 years ago

“Really great purchase and delivery time. Thank you”

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Posted 2 years ago

“Product is satisfactory and updates were given for delivery times.”

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Posted 2 years ago

“Great Service. Great Product. Super Quick Delivery Time.”

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Posted 2 years ago

“Great service and delivery, promised a set time and met it perfectly”

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Posted 2 years ago

“Very unprofessional and lackadaisical I have made an order (a piano stand) from Australian Piano Warehouse on 09/04/2022. It was a Kawai ES920 stand which is currently $299 (RRP $309) model name is HM5B. It was "available" on the website. While making the order I chatted online to the store representative, who assured me that it will be sent to me on the next business day to reach me immediately. This was important to me as I did not have any other stand thus was unable to play the instrument. This stand was available from multiple retailers but I selected the store due to stock availability. I did not hear back from APW and my order was placed on hold. I contacted AWP again on 12/04/2022 to check what was going on. A rep told me that they only had a display option which they were not willing to sell. I said that I would be happy with ex-display if it was adequately reduced, but the store declined that. They said that they will be ordering a new HM5B from Kawai and supplying that to me, with the corresponding delays. I said that the stock was advertised as available and that I did not expect any delays like that, especially after confirming the stock with your rep. I have not heard back from the store and followed up a number of times, each time the store assured that the order was made and that I just needed to wait longer. On 19/04/2022 I made the store to follow up the order with the manufacturer, and the store stated to me that the order they have placed on the 12/04/2022 has not gone through. So, they made another order on the 19/04/2022 and this time it has gone through. I have received the stand 3 weeks after the order was placed. I could have ordered and received it from overseas during that time. The stand itself was not ideal. It was sold without the pedal stand, and I assumed that it would work fine like that, but it appears that it needs that additional reinforcement of the frame by the pedal stand. It's cost is an extra $150. Very disappointing experience. I asked the store to assist with this but they refused to help despite of providing $10 discount for the pedal stand. They also accused me of having uneven floor, stated that was the reason of the stand being wobbly. It is an unacceptable service in my opinion.”

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Posted 2 years ago

“They delivered the day after I ordered my piano (which was a Sunday!). Great service, thank you :)”

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Posted 2 years ago

“I bought the Privia 870. Beautiful Piano, great delivery. very well made and packed. As well as a good assembly video on youtube.”

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Posted 2 years ago

“GREAT CUSTOMER SERVICE., SHIPPING ONTIME.”

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Posted 2 years ago

Australian Piano Warehouse is rated 4.7 based on 850 reviews