“Simply awful, told we were priority due to elderly vulnerable parents. Told it would be delivered, never turned up, told it would be the next day, never arrived. 5 days later and it hadn't even been out for delivery as apparently the tank ran out of gas 2 days ago?! 7 days without heating and hot water. Simply awful, then told if WE were lying that the gauge was at 0% we would have to pay. After a week of lies from various people, passed from pillar to post. Countless call backs that never happened. Avoid like the plague. A sham of a company.”
“I no longer need the tank
They have asked £700 to uplift it
Beware if you go into contract and might not need it in future
It can stay where it is will grow clematis over it it has 40 percent LPG in it
Not sure who would be responsible if it leaks”
“This is the most useless company we have ever delt with.Today we have no gas even though our order was placed FIVE weeks ago because they have no delivery drivers??Our Business now can not function without gas.Absolute disgrace.”
“Useless, they have failed to top up my tank that is now empty. Can not get thro on phone and website will not recognise my e mail address. Regrettably I have not found the CEO contact info but will waste as much of his time as he has mine. DO NOT USE THIS COMPANY IF YOU CAN AVOID IT!”
“I reiterate all the previous reports . Gas order in November 2023 . Tank down to almost zero . Been told if it’s not zero they will charge me £215 plus vat fine . Quite unbelievable if I don’t accept this they won’t escalate it !!”
“It looks like a scandal is brewing. I have always experienced all the difficulties in trying to order gas. A general email was issued a month ago stating that there are LPG shortages.
Today I have attempted, repeatedly to order online..an erroneous 'site safety' notice has been put on my account page.
Customer services confirmed in a email that it is an error but just told me to order via customer services by phone. Despite my having told them that no one answers the phone.
When I tried to reply to the email from Customer services. all my previous messages disaspeared and an automatic reply from customer services said I should not attempt send more messages.
I have made repeated calls of over 50 minutes to not avail. Just the same mindless music and the recorded message saying You are in a queue. We value your custom and will reply shortly. They don't.
I am in a contract. I cannot just terminate it. Or can I? I need LPG for my hot water and heat. I have made a formal complaint on their web page.
It is clear that they do not want to deal with their customers.
Can this be taken up by the media? It is truly scandalous.
It is happening NOW. FEBRUARY 2024”
“Absolutely shocking company. We are on the automated delivery system which has been fine until now. I received notification on 29/11/23 that an order would be delivered the following day. Nothing arrived. I have been unable to do anything via the online portal because an order is 'pending'. Today, 12/02/24, still no delivery. Gauge is now at 5%. No replies to emails. On hold for in excess of an hour and still no answer.”
“Systematically delaying and obstructing our household LPG switch to a new supplier for months with unfounded excuses and almost complete absence of any responsible response and resolution despite being chased numerous times with complaints email by us and also our new supplier.
Instead Avanti Gas is trying to shift blame/responsibility to their cathodic test company for a test done over a month ago which results commonly take 24-48 hours and without these switching to a new supplier is not possible. Now the tank is almost empty, freezing temperatures are more frequent and we are not only risking interruption of our normal family life, extra heating costs with electricity, but also in case of sudden frost the risk to our house water pipe work getting frozen as well.
We cannot go to another supplier as Avanti Gas still holds the rights to our LPG tank and won’t transfer these over to the new supplier, we cannot order a refill by anyone else, we cannot get a resolution from them for months. Their latest suggestion was to pay them £1200 for a full refill when available until the issue is resolved..
It’s astonishingly concerning how a company with so many bad reviews and complaints (Trustpilot, Reviewsio, Trustburn, Trustmeter, Resolver, Google) is allowed to operate and behave is such unethical manner, with no accountability.”
“Absolutely useless company, zero customer service. They do not care about customers, they do not answer emails, or call back. If you manage to get through on the phone after an hour or more every time they cut you off or are zero help and promise call back then no one calls you back. The only time this company is proactive is when you cancel your direct debit😂. The you will receive hundreds of threatening letter and emails 😂😂.”
“Avanti gas I am disgusted with your service. Waiting since the 18 Jan for my delivery and my tank is now on zero.
You need to sort your issues out - I ring every day and am told my request is urgent ~ that is a lie . Stop treating loyal customers this way and deliver our gas that you collect money for each month”
“We were supposed to get a gas delivery on 8/01/24, waited in 6am to 6 pm and no one appeared. Did ring at 4 pm and were assured they were on the way! Eventually another delivery was arranged for 31/01/24, which did arrive. The delivery drivers are always lovely. Got an e mail to say what money we owed on 2/02/24 by which time I couldn’t get onto our online account. We hate owing money so paid it through our bank with details from a month before when we had paid the annual service fee. Now we can’t get onto the online account still and have had no receipt for our money. This morning we received a bill for the money we have already paid and still no receipt! The stress of the whole procedure is making us ill and no one will help us.”
“Have been without gas for 12 days now, constantly getting the run around, got a text to say they were delivering last Friday, did not deliver. even to make a complaint its 72 hours at the earliest for a reply. Still waiting. Bigger question is - is the company in trouble. All of these reviews say the same thing.”
“The exact same as all the reviews below. We have been asking for a delivery for weeks. They rarely respond to emails and never answer the phone. Stopped using heating to save gas and now just using hot water occasionally. Gauge reads zero.”
“After running out of LPG with no delivery insight, I changed supplier with the maximum completion date by law, being 22/1/2024. Avantigas failed to supply the new company with the requested paperwork within the 28 days. The new company has now cancelled my contract with them, so I am left, bent over one of Avantigas empty barrels, to carry on being shafted. I promised my now disbanded family that it would be ok. I trusted and was really let down.”
“Disgusting company and the CEO just got a rise!!!!!! Can’t speak with anyone and can’t order a refill. When are Avanti going to answer our questions. We are going to our ombudsman. Think they are going bust.”
“Sadly I have given them a star they should have minus 10000 stars they are an utter disgrace, no one to speak with, you register on line and nothing !!!! we have been with them since day one over 30 years and I am disgusted all I want to do is order a refill !!!!!!!!!!!!!!!!!!!!!!!!!!! I feel they have trapped our church into having no heating and not a sole to speak with yet the CEO gets thousand upon thousands pay rise> We cannot go to anyone else or they will charge us. Truly frustrated and very angry about to take to The Obadsman.”
“I am so frustrated it’s unbelievable.
Our tank has been on 0% for 14 days, I echo everything that has been said below. It’s disgusting we can be left like this with no answer on when we will receive the gas and we are unable to use anyone else. Hands are tied and it’s very stressful. Our health is now suffering because of it. I also have a young child and an elderly relative staying with us but we are going to have to move out as we can not live in our own home any longer. What’s the solution?”
“Service? What Service. Placed my order on line when at 20% on 17th Jan now the 31st and down to 5% Have a vulerable person in the house and can't get in touch with Avanti by phone and their website is not working. Not answering emails. If the weather was bad I could understand but this is ridiculous. Wont be a clinet much longer”
