Bitesoft Co. Reviews

"Absolutely disgusting company! \r\n\r\nMy bitesoft aligners caused extensive damage to my healthy gums after a week of wear. \r\n\r\nI tried wearing the first tray and felt severe discomfort in my gums only to wake the next morning to notice my gums had been deeply cut by the aligners. The team suggested I file the aligner and try some wax which I did. 2 days later and the cuts, swelling and bleeding become far worse and then resulted in bad bruising on my gums!! \r\n\r\nThe team advised me to stop using the aligner and asked me to move to tray 2. I tried and I couldn\u2019t even get it into my mouth without wanting to cry due to the pain it caused rubbing on the parts of my gums. Bitesoft insists that I need to practice good dental hygiene which my hygiene never changed in fact probably improved once I wore my aligners as I was so conscious of causing any issues. \r\n\r\nI have already paid $1,000 of my treatment and asked bitesoft to stop any further payments as I have stopped the treatment due to the damage and pain caused to my gums. I have even told them I will send the aligners back to show I am no longer using their aligners. Bitesoft are flat out refusing and only offering to remake the aligners. I have absolutely 0 interest in wearing their aligners because I am traumatised by the pain I went through and the damage caused. \r\n\r\nI am now going through my bank and consumer affairs to have my payments stopped! \r\n\r\nAvoid this company at all costs! They\u2019re money hungry and do not care about their customers! \r\n\r\nEDIT TO ADD TO THEIR REPLY ON ANOTHER SITE! \r\nThere are multiple photos showing the damage to my gums - do not try and gaslight me!! \r\n\r\nThis is also not a \u2018discomfort\u2019 issue as I fully anticipated my teeth to hurt during the process. This was in fact damage, bleeding, cuts, swelling and bruising caused to my gums which is NOT normal. \r\n\r\nI also have screenshots of you telling me to stop treatment. You guys honestly just get worse and worse!! \r\n\r\nAs a fellow business owner I can assure you this is not how a good business treats their customers. It\u2019s very clear this is about money for you guys. I don\u2019t wish to keep or use your product due to health and safety concerns yet you think I \u201cchose\u201d to stop treatment after 2 days which again is an outright lie, it was 2 days AFTER trying to fix the issue when I reached out to your team and the problem got far worse as per the photos that were sent to the team!"

"Absolutely disgusting company! \r\n\r\nMy bitesoft aligners caused extensive damage to my healthy gums after a week of wear. \r\n\r\nI tried wearing the first tray and felt severe discomfort in my gums only to wake the next morning to notice my gums had been deeply cut by the aligners. The team suggested I file the aligner and try some wax which I did. 2 days later and the cuts, swelling and bleeding become far worse and then resulted in bad bruising on my gums!! \r\n\r\nThe team advised me to stop using the aligner and asked me to move to tray 2. I tried and I couldn\u2019t even get it into my mouth without wanting to cry due to the pain it caused rubbing on the parts of my gums. Bitesoft insists that I need to practice good dental hygiene which my hygiene never changed in fact probably improved once I wore my aligners as I was so conscious of causing any issues. \r\n\r\nI have already paid $1,000 of my treatment and asked bitesoft to stop any further payments as I have stopped the treatment due to the damage and pain caused to my gums. I have even told them I will send the aligners back to show I am no longer using their aligners. Bitesoft are flat out refusing and only offering to remake the aligners. I have absolutely 0 interest in wearing their aligners because I am traumatised by the pain I went through and the damage caused. \r\n\r\nI am now going through my bank and consumer affairs to have my payments stopped! \r\n\r\nAvoid this company at all costs! They\u2019re money hungry and do not care about their customers! \r\n\r\nEDIT TO ADD TO THEIR REPLY ON ANOTHER SITE! \r\nThere are multiple photos showing the damage to my gums - do not try and gaslight me!! \r\n\r\nThis is also not a \u2018discomfort\u2019 issue as I fully anticipated my teeth to hurt during the process. This was in fact damage, bleeding, cuts, swelling and bruising caused to my gums which is NOT normal. \r\n\r\nI also have screenshots of you telling me to stop treatment. You guys honestly just get worse and worse!! \r\n\r\nAs a fellow business owner I can assure you this is not how a good business treats their customers. It\u2019s very clear this is about money for you guys. I don\u2019t wish to keep or use your product due to health and safety concerns yet you think I \u201cchose\u201d to stop treatment after 2 days which again is an outright lie, it was 2 days AFTER trying to fix the issue when I reached out to your team and the problem got far worse as per the photos that were sent to the team!"

"Absolutely disgusting company! \r\n\r\nMy bitesoft aligners caused extensive damage to my healthy gums after a week of wear. \r\n\r\nI tried wearing the first tray and felt severe discomfort in my gums only to wake the next morning to notice my gums had been deeply cut by the aligners. The team suggested I file the aligner and try some wax which I did. 2 days later and the cuts, swelling and bleeding become far worse and then resulted in bad bruising on my gums!! \r\n\r\nThe team advised me to stop using the aligner and asked me to move to tray 2. I tried and I couldn\u2019t even get it into my mouth without wanting to cry due to the pain it caused rubbing on the parts of my gums. Bitesoft insists that I need to practice good dental hygiene which my hygiene never changed in fact probably improved once I wore my aligners as I was so conscious of causing any issues. \r\n\r\nI have already paid $1,000 of my treatment and asked bitesoft to stop any further payments as I have stopped the treatment due to the damage and pain caused to my gums. I have even told them I will send the aligners back to show I am no longer using their aligners. Bitesoft are flat out refusing and only offering to remake the aligners. I have absolutely 0 interest in wearing their aligners because I am traumatised by the pain I went through and the damage caused. \r\n\r\nI am now going through my bank and consumer affairs to have my payments stopped! \r\n\r\nAvoid this company at all costs! They\u2019re money hungry and do not care about their customers! \r\n\r\nEDIT TO ADD TO THEIR REPLY ON ANOTHER SITE! \r\nThere are multiple photos showing the damage to my gums - do not try and gaslight me!! \r\n\r\nThis is also not a \u2018discomfort\u2019 issue as I fully anticipated my teeth to hurt during the process. This was in fact damage, bleeding, cuts, swelling and bruising caused to my gums which is NOT normal. \r\n\r\nI also have screenshots of you telling me to stop treatment. You guys honestly just get worse and worse!! \r\n\r\nAs a fellow business owner I can assure you this is not how a good business treats their customers. It\u2019s very clear this is about money for you guys. I don\u2019t wish to keep or use your product due to health and safety concerns yet you think I \u201cchose\u201d to stop treatment after 2 days which again is an outright lie, it was 2 days AFTER trying to fix the issue when I reached out to your team and the problem got far worse as per the photos that were sent to the team!"

"Absolutely disgusting company! \r\n\r\nMy bitesoft aligners caused extensive damage to my healthy gums after a week of wear. \r\n\r\nI tried wearing the first tray and felt severe discomfort in my gums only to wake the next morning to notice my gums had been deeply cut by the aligners. The team suggested I file the aligner and try some wax which I did. 2 days later and the cuts, swelling and bleeding become far worse and then resulted in bad bruising on my gums!! \r\n\r\nThe team advised me to stop using the aligner and asked me to move to tray 2. I tried and I couldn\u2019t even get it into my mouth without wanting to cry due to the pain it caused rubbing on the parts of my gums. Bitesoft insists that I need to practice good dental hygiene which my hygiene never changed in fact probably improved once I wore my aligners as I was so conscious of causing any issues. \r\n\r\nI have already paid $1,000 of my treatment and asked bitesoft to stop any further payments as I have stopped the treatment due to the damage and pain caused to my gums. I have even told them I will send the aligners back to show I am no longer using their aligners. Bitesoft are flat out refusing and only offering to remake the aligners. I have absolutely 0 interest in wearing their aligners because I am traumatised by the pain I went through and the damage caused. \r\n\r\nI am now going through my bank and consumer affairs to have my payments stopped! \r\n\r\nAvoid this company at all costs! They\u2019re money hungry and do not care about their customers! \r\n\r\nEDIT TO ADD TO THEIR REPLY ON ANOTHER SITE! \r\nThere are multiple photos showing the damage to my gums - do not try and gaslight me!! \r\n\r\nThis is also not a \u2018discomfort\u2019 issue as I fully anticipated my teeth to hurt during the process. This was in fact damage, bleeding, cuts, swelling and bruising caused to my gums which is NOT normal. \r\n\r\nI also have screenshots of you telling me to stop treatment. You guys honestly just get worse and worse!! \r\n\r\nAs a fellow business owner I can assure you this is not how a good business treats their customers. It\u2019s very clear this is about money for you guys. I don\u2019t wish to keep or use your product due to health and safety concerns yet you think I \u201cchose\u201d to stop treatment after 2 days which again is an outright lie, it was 2 days AFTER trying to fix the issue when I reached out to your team and the problem got far worse as per the photos that were sent to the team!"

"Absolutely disgusting company! \r\n\r\nMy bitesoft aligners caused extensive damage to my healthy gums after a week of wear. \r\n\r\nI tried wearing the first tray and felt severe discomfort in my gums only to wake the next morning to notice my gums had been deeply cut by the aligners. The team suggested I file the aligner and try some wax which I did. 2 days later and the cuts, swelling and bleeding become far worse and then resulted in bad bruising on my gums!! \r\n\r\nThe team advised me to stop using the aligner and asked me to move to tray 2. I tried and I couldn\u2019t even get it into my mouth without wanting to cry due to the pain it caused rubbing on the parts of my gums. Bitesoft insists that I need to practice good dental hygiene which my hygiene never changed in fact probably improved once I wore my aligners as I was so conscious of causing any issues. \r\n\r\nI have already paid $1,000 of my treatment and asked bitesoft to stop any further payments as I have stopped the treatment due to the damage and pain caused to my gums. I have even told them I will send the aligners back to show I am no longer using their aligners. Bitesoft are flat out refusing and only offering to remake the aligners. I have absolutely 0 interest in wearing their aligners because I am traumatised by the pain I went through and the damage caused. \r\n\r\nI am now going through my bank and consumer affairs to have my payments stopped! \r\n\r\nAvoid this company at all costs! They\u2019re money hungry and do not care about their customers! \r\n\r\nEDIT TO ADD TO THEIR REPLY ON ANOTHER SITE! \r\nThere are multiple photos showing the damage to my gums - do not try and gaslight me!! \r\n\r\nThis is also not a \u2018discomfort\u2019 issue as I fully anticipated my teeth to hurt during the process. This was in fact damage, bleeding, cuts, swelling and bruising caused to my gums which is NOT normal. \r\n\r\nI also have screenshots of you telling me to stop treatment. You guys honestly just get worse and worse!! \r\n\r\nAs a fellow business owner I can assure you this is not how a good business treats their customers. It\u2019s very clear this is about money for you guys. I don\u2019t wish to keep or use your product due to health and safety concerns yet you think I \u201cchose\u201d to stop treatment after 2 days which again is an outright lie, it was 2 days AFTER trying to fix the issue when I reached out to your team and the problem got far worse as per the photos that were sent to the team!"

"Absolutely disgusting company! \r\n\r\nMy bitesoft aligners caused extensive damage to my healthy gums after a week of wear. \r\n\r\nI tried wearing the first tray and felt severe discomfort in my gums only to wake the next morning to notice my gums had been deeply cut by the aligners. The team suggested I file the aligner and try some wax which I did. 2 days later and the cuts, swelling and bleeding become far worse and then resulted in bad bruising on my gums!! \r\n\r\nThe team advised me to stop using the aligner and asked me to move to tray 2. I tried and I couldn\u2019t even get it into my mouth without wanting to cry due to the pain it caused rubbing on the parts of my gums. Bitesoft insists that I need to practice good dental hygiene which my hygiene never changed in fact probably improved once I wore my aligners as I was so conscious of causing any issues. \r\n\r\nI have already paid $1,000 of my treatment and asked bitesoft to stop any further payments as I have stopped the treatment due to the damage and pain caused to my gums. I have even told them I will send the aligners back to show I am no longer using their aligners. Bitesoft are flat out refusing and only offering to remake the aligners. I have absolutely 0 interest in wearing their aligners because I am traumatised by the pain I went through and the damage caused. \r\n\r\nI am now going through my bank and consumer affairs to have my payments stopped! \r\n\r\nAvoid this company at all costs! They\u2019re money hungry and do not care about their customers! \r\n\r\nEDIT TO ADD TO THEIR REPLY ON ANOTHER SITE! \r\nThere are multiple photos showing the damage to my gums - do not try and gaslight me!! \r\n\r\nThis is also not a \u2018discomfort\u2019 issue as I fully anticipated my teeth to hurt during the process. This was in fact damage, bleeding, cuts, swelling and bruising caused to my gums which is NOT normal. \r\n\r\nI also have screenshots of you telling me to stop treatment. You guys honestly just get worse and worse!! \r\n\r\nAs a fellow business owner I can assure you this is not how a good business treats their customers. It\u2019s very clear this is about money for you guys. I don\u2019t wish to keep or use your product due to health and safety concerns yet you think I \u201cchose\u201d to stop treatment after 2 days which again is an outright lie, it was 2 days AFTER trying to fix the issue when I reached out to your team and the problem got far worse as per the photos that were sent to the team!"

"I had already posted a review, which bitesoft asked me to take down if they fixed the problem - which they have not so I'm putting up a new one.\r\n\r\nDONT DO IT! there are too many loop holes for the company to pass blame onto you for it not working.\r\nFor example:\r\nMiss a scan for being unwell.\r\nToo unwell to wear the aligners - tonsillitis, saw gums, mouth ulcers.\r\nGood luck if you get Gastro - you should still wear you aligners vomiting or not.\r\nYou are expected to wear the aligners no matter what and if you don't - null and void.\r\nMy dentist was not impressed and also advised this is not a good product and will do more damage than good. I advised Bitsoft this and provided my dentists contact details for them to discuss.\r\n\r\nBitesoft basically advised I have no results due to missing scans or not being able to wear when very ill with a swollen throat and glands (I was told its still safe to wear so you should be)\r\nI would then get passed from one person to the next, I would ask for updates and be advised Ill have someone get back to you urgently and they never did. Then I would be passed onto someone else who would advise I never emailed and they have checked spam etc - calling me a liar when I have ALL the emails.\r\n\r\nAt first I would do the mold impressions and it was perfect and they could use them.\r\nWhen I questioned why I have no results at the end of my treatment I was asked to do extra molds - I would do mold after mold and be told - this is done incorrectly do it again. The company then advised you can start paying for these extra molds because you aren't doing it right. Interesting that all of a sudden the molds were incorrect.\r\nI followed it step by step perfectly every time.\r\n\r\nI ended up with Alexis Campbell (Managing director) who was the most passive aggressive of them all and if that's who represents the company it explains a lot.\r\n\r\nSave your money for a bit longer and go with a dentist. You get what you pay for and will most likely end up with more expensive problems down the track to fix because of these aligners.\r\n\r\nDo your research - check all the 1 star reviews before you spend your hard earned money.\r\nAt the end of the day they offer no guarantee for their product and they have so many loop holes to ensure they are never to blame if you do not receive results.\r\n\r\nThat's money for me down the drain, a huge waste of time and an awful experience."