“The worst experience I have ever encountered. I do not recommend anyone to book this. You will be waiting hours to drive the actual cars, poorly organised, all of the staff was extremely rude, there is no seating or shelter when you arrive. Charge you £2 for parking which is absurd. They also try and scam you out of £80 for not returning a lanyard & SD card. They didn’t tell us or anyone about this rule just left a small card with it written on it. A terrible experience.”
“Turned up and registered stood in the pouring rain for over an hour to drive an Aston Martin db5 which was brilliant , but then waited an hour and a half for my second drive which never happened because everything was being closed due to the weather , there was no announcement no e-mail nothing , not very happy and definitely won’t be booking again 😡”
“Customer service wasn’t very good felt you were just herded through like cattle young children driving on the track the same time couldn’t really drive like other places I’ve been no safety briefing instructors however were good”
“What an absolute scam! Paid for Son to have an activity supercar experience for £59. When got there the pressure sales was so bad, an extra £29 insurance, £10 to show how car works, £50 to drive a half decent car and thr cheek of charging £2 to park. 1 hour waiting after timed slot for a 5 min 2 lap experience. BUT! You can pay more for extra laps!!! There must be better, cheaper alternatives than this. So £59 turn into £150.”
“Had to pay xtra £2 for parking, weather was filthy managed to park fairly close but got soaked, a lot of waiting around, husband enjoyed his first drive, waited over an hour for second drive only to realise everything was being packed up with 0 announcements, generic email could have been sent as lots of people were sat in their cars, will we get another chance to do the second drive? or a partial refund? I doubt it.
Husband said car was lovely, and instructor was friendly.
Communication needs improvement, didn’t see video of drive as all got packed away.
Hopefully we’ll get an email with an apology, I know weather is beyond control but would still like an update.”
“Had a fantastic time driving a 45ft car transporter instructor was fantastic. Drove for 20 minutes loved every minute of it. Instructor took photos of us all at the end of the session. Thanks for a brilliant experience”
“Had a fantastic day. It was very well organised is you were directed to your choice of cars. The variety of cars was extensive ranging from 1960's (Lotus Cortina) to latest super cars (Lamborghini, McClaren, Aston Martins). Good explanation from the instructors during the drives. Also available were drives by professional drivers round the circuit.”
“I purchased a driving experience for my 15 year old son. On arrival we were charged a parking fee to park in a field. Entered a very busy air craft hanger, with no seating. Had to queue for a long time to sign in, they then tried to con us into buying extra insurance. Waited for ages. Had a 5 minute ride in a car, supervised by a very unenthusiastic employee. Would not recommend.”
“Brought as a birthday gift. Cars booked were not available!! Then had to pay £30 insurance ( which was optional) if you never had the insurance and anything happened to the car it could cost up to £5000 scare tactics!! To everyone that goes DONT buy insurance total con !!!
There is no way you could crash one of their cars. It was all very disorganised.
Would never do it again. !!!
Also cars are very dated. With the money they charge they could afford new ones.”
“Avoid avoid avoid! Abingdon
The experience, a birthday treat for an excited 16 year old which turned into a day of mammoth disappointment.
In researching the event we anticipated waiting around, as stated on the website "Please allow up to 3 hours at the venue fram your session start time" what we did not anticipate is waiting 5 hours without any indication, communication, or apologies for delays.
On 3 occasions I voiced my concerns with the teams onsite asking for updates only to be met with shrugs and vague answers.
I appreciate you have no control over the stormy weather. However, if it was a task too huge for the organisers to control in such weather conditions, the event should have been postponed or better communication voiced.
The lack of expertise of the inexperienced junior assigned to organising the timings , and lack of social skills need to be addressed.
A drive which lasted less than 10 minutes is not worth the hype (I have video timings of departure and return) The alleged "high speed passenger drive" which was included in our booking wasn't even mentioned and by then my son was so deflated all he wanted to do was leave.
We then queued hoping the day would be a little salvaged to purchase the videos, only to be informed there wasn't any.
After much fiddling, they couldn’t locate any pictures either. By 6pm we left dispirited.
The day was a major let down. I appreciate some individuals have a marvellous time. But ours was a day full of negativity and judging by observation, we were not the only ones.
I shall not be promoting Car Chase Heros in a positive light amongst, family, friends or social media.”
“If I could it would be a zero rating. So angry with the whole experience. After a 2 hour journey to Abingdon, had to pay £2 for parking apparently to help with the up keep. Had to queue for 20 minutes in horrible weather to book in. Then was told to pay £29 for insurance or leave bank details to cover £5k even if an accident wasn't your fault. Was told to scan the QR code on the card provided, don't have a mobile phone so had to have a staff member to sort this out which meant another 15 minute wait after which was told there would be a at least an hour and a half wait. The weather was horrendous and there was only one area that had a cover for people to stand under. Waited under cover for just under the hour and a half before going back to the car waiting area. The staff were calling out the names on equipment which wasn't fit for purpose and I almost missed my name being called as you couldn't work out what was being said. You are given a memory card for a video to be taken whilst you drive around. Drove first car but the camera wasn't working. Found that I had been called for my 2nd car as I was finishing the last lap. Did get to drive the second car and then waited for the 3rd car. By this time we were cold, drenched and totally fed up. Was then told we could rebook the 3rd car and my wife's car drive experience by going back to where we first booked in. By this time we had been there for 3 and a half hours to be told that my name was about to be called but my wife had at least another 90 minutes to wait. Went back over to the car area and waited again. Not called so asked what was going on to which I was informed that the car had been pulled because of the weather conditions. Apparently an announcement had been made which turns out was when I was driving the 2nd car so how was I supposed to have known this. Back we go to rebook where the member of staff checked with a manager and said the car had been pulled just then. What a lie. Was offord another car to drive which I declined as wanted to drive the car I had booked. The 3rd car was the one I really wanted to drive out of the 3 I had selected. Now have to go through the Customer Services team to sort this out who don't work Saturdays. There are too many people booked in on the day for all to be accommodated. You are offered more laps for a price which puts everything back for others who are waiting. No communication between the booking in team and the car area team. Not enough places to try to keep out of the weather. Need to sort out the sound equipment and to make sure electric cabling is not in water! DO NOT BOOK THIS EXPERIENCE WITH CAR CHASE HERO'S.”
“My son really enjoyed the driving although they could have driven for longer. Always catch you out with extra costs. If you can't prove that you have £5k in the bank to apparently cover the insurance excess, then you MUST pay the insurance waiver. Of course hard sell on the photos and videos after but if its sunny dont bother as you cant see your childs face due to the glare. Also extra cost at the beginning for the warm up laps which is basically just being driven round the track by someone else so thats just extra money for them but they make you feel guilty by saying its best for your child so they dont waste the experience. Why can't these things just be one price and thats it! AND they charged us to park at the venue which is actually public land anyway! Money grabbers. Wouldnt do one of these again due to all the extra expenses.”
“I sent a full message of complaint no one responded!!
Horrendous time my son was being so patient but spent all day there for 10 mins
My son was so upset as people were paying in front of us and jumped the queue… very unhappy 11 year old birthday”
“Abingdon Airfield
Got up at 5am to drive to the airfield for an 8:30 start. On arrival I was charged to park which I thought was a bit much. I was signed on by Neve who then told me the Optimus prime truck I had paid extra for and my 6 year old had chosen as my 40th birthday present was not there. I was told I could drive somthing else or another truck (one of their transporters) which I replied it’s not the same really.
I was asked to choose another car and then charged £29 for insurance. After various emails they are claiming they offered me a refund which is a straight up lie. I would have used the refund money to pay the insurance rather than pick another car.
Throughly dissatisfied with the company. To many people booked in on the day and was standing around a lot. AVOID if possible”
“Not very happy the car I wanted to drive was not there the camera inside the car one was faulty the other 2 were not in the car I would not have it booked for me again”
“Absolutely great, the instructor in the Audi R8 was good as was the instructor on the E Type. I want a track where you can get up a bit a speed next time, Silverstone?”
