Citizen Watch UK Reviews

Name: Citizen Watch UK
Address: Citizen House, 7 Ashville Way, Berkshire, Wokingham
Rating: 4.77

4.8 Rating 1,028 Reviews

95 %

of reviewers recommend Citizen Watch UK

About Citizen Watch UK:

Citizen, a trusted name and brand leader in the watch industry for over 100 years, is known the world over for its uncompromising values: technical precision, innovative mindset, quality craftsmanship and design excellence. The first to create quartz crystal and titanium timepieces, Citizen was also an early pioneer in advocating for the environment, launching the first light-powered watches with proprietary Eco-Drive technology in 1976, thus adding eco-mindful as a core value.

Citizen takes a forward-thinking, socially responsible and inclusive world view: creating quality timepieces at superior value for all citizens of the world to enjoy every minute of their time. And our deep-rooted respect for self-development guides our corporate philosophy: Better Starts Now. Whether it’s creating a better product, a better customer experience, a better planet, Citizen embraces opportunity and growth.

Visit Website

Phone:

0118 989 0333

Email:

support@citizenwatch.co.uk

Location:

Citizen House,
7 Ashville Way,
Berkshire
Wokingham
RG41 2PL

Citizen Watch UK 5 star review on 3rd October 2024

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Must have watch in your wardrobe. Full black metal enhanced the look. Fugu diver is the classic from Citizen. You can feel the robust build quality. You can change it to the 20 mm straps if you are not bracelet person. I got 46 hours power reserve when I calculated and it's way above than company mentioned 42 hour Power reserve. Lume could be better but it's fine. Ion plated Black will last for years if you well maintained”

Citizen Watch UK 5 star review on 16th July 2024

Helpful Report

Posted 3 months ago

“High quality watch, quick delivery, I am very happy and recommend for everybody”

Helpful Report

Posted 3 months ago

“High quality and stylish”

Helpful Report

Posted 3 months ago

“Great service from Citizen very fast despatch and very well packaged.”

Helpful Report

Posted 3 months ago

“Good service and good watch so perfect:)”

Helpful Report

Posted 3 months ago

“Great lil piece”

Helpful Report

Posted 3 months ago

“I bought this watch direct from the Citizen Watch UK website, the watch is exactly what I hoped it would be from the pictures online. There was a slight miscommunication as I required an adjustment to the strap length but within 24 hours additional links were received at no extra cost and I was even given a small refund to compensate for any inconvenience. A lovely item and a great service, I would definitely purchase direct from the site again.”

Helpful Report

Posted 4 months ago

“I have purchased this watch on April 27 and wanted to cancel the order on April 28. Couldn't do it so contacted customer service people and they're of no use. I had to wait till now (July 14) to get my refund. I had to use my money to send back the watch to get my refund and was promised to get postal charges, but gave me nothing. I had to write numerous emails throughout the period from April 28 to July 14 and had to cancel all my plans or grocery shopping for food just to be at home to deliver the watch back. Which apparently they never came and I was sitting in my house waiting for them like a fool. I tried to explain my vulnerable situation to customer advisor but they never cared. Bought this watch thinking very high about Citizen brand, but after the way I was treated and rewarded, Citizen is the one which no one should ever buy from. They have no ethics or empathy towards their customers and their time.”

Helpful Report

Posted 4 months ago

Dear Kavya, I am extremely sorry to hear about your negative experience with our Customer Support Team. Thank you for bringing this to our attention and please accept our sincerest apologies for this situation. We would like to inform you that our Customer Support Team are trained to assist customers with empathy and offer the right information. However, situations like this are rare and we hope to avoid similar incidents in the future. According to our records, the courier has made several attempts to collect the return from your home address but has been unsuccessful each time. We understand and support your cause, and our team has done everything possible to arrange a free collection for you. Ultimately, this wasn't feasible, so we offered you the option to return your watch using any postal service of your choice, with the assurance that we would reimburse the return fees upon receiving the receipt. If you need any further assistance, please do not hesitate to contact our Support Team on: support@citizenwatch.co.uk”

Posted 3 months ago

“Really pleased with my order. With the fast free delivery I had my order in 2 days. It was well packaged and the watches were even better in the flesh”

Helpful Report

Posted 4 months ago

“Couldn't be more happy with the purchase. Great watch, really well made. Was slightly worried the dial will look dull, like my previous watch (won't mention the make), but couldn't be more wrong. Looks great, works great. Great service as well, arrived after 3 days and got a nice discount as well. More of a suggestion than a complain, if I could get the same watch but in black would be ecstatic. Well done Citizen.”

Citizen Watch UK 5 star review on 13th July 2024

Helpful Report

Posted 4 months ago

“Excellent service , speed of delivery, lovely packaging.”

Helpful Report

Posted 4 months ago

“It's a Citizen with a Japanese movement BUT its got a CHINESE sticker on the back so I don't think I'll be getting a £200 voucher, I don't like made in Chinese I don't like contributing to the Chinese dictatorship government”

Helpful Report

Posted 4 months ago

“Fantastic purchase and customer service”

Helpful Report

Posted 4 months ago

“Loved the Packaging, and how sleek the watch is”

Helpful Report

Posted 4 months ago

“3rd watch i have purchased great watch and value for money,”

Helpful Report

Posted 4 months ago

“Very happy with the watch. I appreciate the simplicty and clarity of the face coupled with the strength of the case, and ease of the strap and the clasp. Never off my wrist thank you”

Helpful Report

Posted 4 months ago

“Lovely watch. Very clear face. Simple instructions to check any of the settings.”

Helpful Report

Posted 4 months ago

“Lovely watch,fast delivery, brilliant service”

Helpful Report

Posted 4 months ago

“Quick, reliable service.”

Helpful Report

Posted 4 months ago

“Great website easy to navigate and great choice of watches. Delivery was super quick and couldn’t fault from a customer experience point of view. Really impressed.”

Helpful Report

Posted 4 months ago

Citizen Watch UK is rated 4.8 based on 1,028 reviews