Confirm Testing Reviews

Name: Confirm Testing
Address: 1 Harley Street, London
Rating: 4.07

4.1 Rating 2,473 Reviews

77 %

of reviewers recommend Confirm Testing

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02038703623

Email:

info@confirmtesting.com

Location:

1 Harley Street
London
W1G 9QD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t even get my result from my day 2 test back until day 9. It was a bit of a shambles. I need to use another supplier in a couple of weeks and I won’t be using this company.”

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Posted 3 years ago

“Easily the worst testing company I had the misfortune of using. Failed to provide day two test, lied about me not registering it when I could prove otherwise, then refused a refund on the basis that Royal Mail could not provide proof they’d received it. Incompetent, negligent, arrogant and deceitful. Halo Testing were flawless. I’ve filed a case with the U.K. Government under their scheme to monitor and investigate companies behaving poorly related to covid. Keeping someone’s funds during this pandemic when you failed to provide the service is a weak business model.”

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Posted 3 years ago

“Never buy tests with these people ! Don’t answer the phone and then when you send the test they don’t even send the results !!! This is on the government page as a listed company to use ! I want my money back!!!! Disgraceful service !!!!!!”

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Posted 3 years ago

“Worst practice I have used so far for 2 and 8 day PCR tests and results. Day 2 result arrives 1 day before day 8 test and 4 days after day 8!test I get the all clear. Absolutely the worst service ever for that extortionate amount of money. Never again 566670 bar code on package that I sent”

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Posted 3 years ago

“I have done 2 Covid-19 test as per UK government travel plan said but result this company send me very late. Need to speed up public services. Thank you Kedar Sunwar”

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Posted 3 years ago

“Always on time”

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Posted 3 years ago

“Hi you don't do well because I never received the kits. Secondly I requested my refund nothing happened so I was disappointed.”

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Posted 3 years ago

“Day 2 testing result never arrived. After many unanswered calls, emails that received an automated response and complaints that I logged with UK govt. I got an half-hearted follow-up and another test kit of which I never received any result. I allowed plenty of time and spent a lot of effort for confirm testing to remedy itself. They failed.”

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Posted 3 years ago

“They provide quality serivice to their clients.”

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Posted 3 years ago

“Extremely late reply when dealing with an issue. test results were supposed to be with in 24 hours one took 5 days the other took 7. Wont be using them again. Waste of money time and effort”

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Posted 3 years ago

“Very bad service. Day 2 test arrived late, even though I had ordered the tests well in advance. Also waited 48hrs to tell me my day 8 test was inconclusive, blood on swab meant it didn't work, no extra swab provided even though 2 tests cost nearly 200 pounds. Terrible phone service too, nobody knew what they were talking about. Altogether terrible service”

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Posted 3 years ago

“Day2 test kit recived on day 8 and day 8 never received avoid tham dont waste your money.”

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Posted 3 years ago

“Very kindly and friendly, if I will need I will come back!”

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Posted 3 years ago

“Wouldn't use again. Had payment issues to start and they took too long to return my day 8 result. Customer service experience was reasonable but would have rather never had need to be in contact with customer service.”

Helpful Report

Posted 3 years ago

Dear Eric, Sorry to hear you were not completely satisfied with the service. We did have some payment issues that have now been completely resolved, but I am sorry your experience was affected by this. These have been completely resolved now. As for your Day 8 result, I have had a look at your record and it appears that while you took the sample on the 16th, it did not arrive to our lab till 19/05/2021 14:17. We issued your results on 19/05/2021 20:50, so this was quite a fast turnaround time on our end. Your results would have been delayed because Royal Mail did not deliver your kit till the 19th. Please note that the 16th was a Sunday and they would not have picked up or delivered your kit on that day, but they still should have delivered it before the 19th, and I apologise for their delay. I will report this delay to them. In light of this we hope you would consider giving us another chance should you require testing in the future. Wishing you continued health, Confirm Testing

Posted 3 years ago

“An amazing company. I had a problem putting my code in on the 2nd & 8th day which was purely down to me.. I called & the lady ont the phone who was brilliant in helping me . Would recommend everyone to use this company for your tests”

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Posted 3 years ago

“The tests were delivered and processed on time.”

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Posted 3 years ago

“On time, organised, reliable”

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Posted 3 years ago

“Totly easy process. Thank you so much”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“Tests were quite easy to use and pretty straight forward. Although I think it is a little bit expensive.”

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Posted 3 years ago

Confirm Testing is rated 4.1 based on 2,473 reviews