“DO NOT BUY INSURANCE FROM THESE!!! currently being strung along for over 2 months asking for the same paperwork I've already sent for a cancelled flight
No communication what so ever
At least dick Turpin wore a mask
Davies Group: Insurance Claim: 2442440”
“Unpleasant experience. We have purchased business insurance from this company. When we start reporting accidents we were absolutely shocked with a level of service provided by Davies. Delays in all cases, unable to send updates, hard to get through the phone line, email fairly answered, poor communication between departments, and another issues which casing a lot of stress and time consumption. Definitely not worth 60k per annual.
If you insure your fleet, think twice and make sure you got a Broker who will represent your company.”
“a month ago
Put in two claims for my house in the Isle of man. Davies Group rejected both one for a garage one for damage to my house. I had been unable to travel due to restrictions on Covid with the isle of man government for nearly two years. They made the decision without Davies group inspecting the property relying on photos and an Australian loss adjuster having to use the ombudsman and then the courts to get resolution. Worse with the property damage not making an inspection at all
These types of companies work with insurance companies and are just a filter between you and the ombudsman”
“If I could give less than one star...
If I could give less than one star I would. This will teach me to keep looking for cheap insurance providers (house insurance). Their 'tag line' is "Reimagining Claims" - I can only say that in my experience that 'reimagining' must be synonymous with being creative with the way in which they understand the English language and they way they twist it within their reinterpretation of the terms of your policy.
It must also include taking as long as possible to let you know that they are not going to pay the claim especially in circumstances where the repair was critical and I could not wait. Having incurred damage early September 2020 it has taken the Davies group until 14 March 2021 - months after the repair was put into place at a cost to me of almost £1,000 - for them to say they are sorry - I note other comments about politeness but when they are keeping your money why wouldn't they be polite. I had made a detailed claim and then provided a detailed follow up identifying their errors and missing documents that had been relied upon by Davies but never provided to me. Instead of responding to these details it simply apologises and reasserts that I am wrong.
My advise - avoid like the plague. Pay a few pounds more and save yourself the distress of dealing with a company determined to avoid a pay out.”
