“Easy site to navigate and friendly staff ( phone call to check delivery time)
Arrived as stated.
However I did receive the wrong item which was different to my original order as stated on my paper work..
Error in the stores during pick list..?”
“The item arrived promptly and was well packaged. However, when my plumber tried to fit the heater he found that the sevice valves that came with the heater did not fit. He managed to get around the problem.
I informed electrical wholesalers4u via telephone but they didn't seem interested.
I also emailed them but they have yet to respond.”
“Service and time of delivery was ok, but the advertised price online was deceiving.
It wasnt clear until I get to basket that the price is plus vat.
I’m in business. I understand items are subject to vat and I also understand that trade prices are typically advertised net, but searching google as a retail customer, the face value showed only net. let’s not f*ck about, just show me the price I’m going to pay!
Not the end of the world, just simply annoying.”
“Nothing to comment on regarding your company as such, only the fact you are dealing with a supplier who could not careless about their goods. The lights I bought from you are utter rubbish, I contacted your supplier to complain to them, but to no avail. The lights mechanisms for both timing and range of detection fall very much short of the details shown in the advertising of these lights. When contacting the suppliers they simply told me that the instrustions were generic. They wanted me to pay yet again for the electrician to come and dismantle them, then the cost to me for sending them back to be tested, and then pay said electrician again for putting any lights back up. All they did was quote to me company policy, which is no good to a 75year old widow living by herself. It seems strange to me that these lights are being discontinued after only being in production for 2 years. I would say it is because they are utter rubbish, and that is why they are being discontinued. I am still feeling very angry and feel I have been dealt with very, very poorly. I am having to live with these lights both back and front of my property, not working as was promised in the discription, untill such times I can afford to replace them, which isn't any time soon unfortunately! J Moore”
“Good price for equipment and quickly delivered ,the user guide was in the box but no installation guide !
Sent you an email and was told to contact the manufacturer for a copy ,!
Tried calling Texecom but waited ages for a reply so gave up.
Then u sent me a link 40 pages long !”
“I was very disappointed that none of the vouchers were accepted when paying for my goods worth just under £800
The site said it was updated on 9July2024 and I was I was purchasing only the next day,
This is not right as I had gone over 36 coupon codes and none was acceptable.
Also when I purchased super charged sockets I thought the coupon for £4’.50 would. Be accepted but alas no
To be fair some could be last years and some were recent. If you really want the customers to use your site then put more of the same if they have been used.
Thank you”
“The Item dispatched was different than the one shown on the web picture. Eventually I saw a small print in the dispatch note which corresponded to the item I received. As it happened in my particular case the item I received did the job and I decided to keep it but I was a bit annoyed as II would have preferred the item illustrated in the web page even if a bit more expensive. Otherwise I would have given 5 stars.”
“the customer team were helpfull and the sales person did help sort out my problem but the fault was your out dated advetisment which needs to be looked at so others do not have the same problem”
“It's great that you can see the temperature of the water.
Because I like a different water temperature than my partner, I increase the water temperature by 2 degrees. However, after a while, the thermostat changes by itself and either the water gets too hot or too cold. The good thing is that it still works, i.e. heats the water.”
“Good price easy to order
Just not kept updated with delivery information. One item out of stock so held the whole order back which if fine but it would be nice to be informed.
Still waiting for the one item on back order and still awaiting a phone or email about the item even tho I was promised a call the next day”
“Delivery was very quick, however I only received part of the order despite the advice note saying that the order was complete. Took an email and two long phone calls to get the balance sent which arrived the following day. This was a little frustrating for a relatively small £400 order.”
“I had to contact customer service twice before my order finally arrived, a week after I ordered it. I first emailed them and was promised a response the next day but this didn’t happen. I then rang and the order was delivered the next day.”
