“I recently ordered a climbing rose for friends to be delivered. I couldn't be happier. They loved the rose, which was delivered by specialist courier and arrived in great shape, and by the look of things, is a really nice plant. Great service and I think the price was very competitive. Hopefully it will flourish in their sunny garden.”
“Ordered two special roses from GVP, our first ever order, and were delighted with the plants and service. The roses arrived promptly and in excellent condition, beautifully packed and really fine specimens.
Met our expectations in every respect. Congratulations GVP on your performance. Very impressive in every way.”
“Bought two roses. They arrived well packaged, quick and were very healthy rose bushes.
Very impressed with price, quality and offer of no charge for delivery. Have purchased roses from larger rose growers who are well known and not their roses were not as good and more expensive.
No hesitation in recommending them.5”
“Fabulous quality plants, I ordered the 12 x 1L cottage garden perennials, and received a super selection of different plants, perfect for what I wanted.”
“Purchased a rose which sadly arrived upside down in the box, with just a dust of compost clinging to the poor roots. I gave them a call and they were so helpful and sent another one within a couple of days. The second one arrived covered in stickers to avoid confusion over the orientation of the box! Lovely healthy rose. Thank you 👍🏼”
“Plants were received on time and in good condition. We planted them as soon as possible after delivery and so far they are doing well. One of the plants was a gift but unfortunately this plant had no label attached to the pot so I had to explain what it was to the recipient. All plants should have a label.”
“Before I learned about Golden Valley I purchased my plants from a number of other sources. I am pleased to say that the service and the quality of the plants I received from Golden Valley allows me to fully recommend them.
Thanks to all at GV.”
“I ordered 2 packs of 6 shady perennials but only 1 was delivered. The mistake was quickly rectified when they sent out the second pack having taken care to check which varieties I had received. The plants were very healthy and are already showing signs of new growth after a couple of weeks.”
Christine, thanks for taking the time to write your review. We are always more than happy to deal with any issues as soon as possible for our customers. We are delighted to hear that your plants are happy and we thank you for your understanding. With our best wishes.
“Plants are always first class quality. Used to be better value and it's a shame that their prices have risen. Saying that, there are lots of offers and free gifts. Delivery is quick.
I've taken a star off purely because of delivery. Despite on the last two orders it clearly stated please leave by back door (which is a really short distance from front door), they were both times left on front step. Luckily I managed to see the delivery on one occasion and got him to take them to the back, but one time I had to do it myself. I'm disabled with arthritis, walk with a stick and find moving heavy boxes hard work. So if they get delivery to actually read the instructions I'll definitely give 5 stars.”
Many thanks for leaving us this honest review, whilst we are delighted you are happy with our plants, we completely understand the frustration you have experienced regarding the delivery of your orders. It indicates where we can improve our customer service for the future, something we are always working on. I have contacted you privately and so hopefully you will be in touch with us directly should you wish to. In the meantime we will do our absolute best to ensure this is not repeated.
