“I ordered some latin shoes at the last minute for a competition. Got them just in time, no delays. The shoes fit perfectly and I didn't need to break them in. Love these shoes.”
“When I placed my order I knew it will take time as it is what still needs to be produced and also it is the holidays but in a matter of 10 days I received my order from the U.K to South Africa. Amazing!”
“I sent a message asking about the width of the shoes I wanted to purchase. The reply came back quickly and so they were ordered. They fitted perfectly and I feel so confident as the lightness of the shoes was perfect for dancing with my dog. The shoes arrived very promptly.”
“My experience was bad in the beginning but turned out fine after I wrote a horrible review. The company is good and the products they sell are awesome. So, I guess I was a bit unlucky with my first service. I will share the story later. After my review the director from IDS texted me. I felt special, thank you for that. He immidiatly took the shoes back and transferred the money for the shoes. Nevertheless, I lost money (Zoll in Germany and delivery-costs) and time because of the first service-lady. Here’s the story: I needed help so I asked the service which width I need. They told me to measure my feet. I took two pictures and on each of them I put the measure tap on two different parts of my feet. So, THEY can decide which part I need because THEY are the specialists. They told me the size and I ordered on their recommendation. I paid a lot of money because I've ordered from Germany. The shoes were delivered, and they were too big. Way too big. There is no chance to wear them. I texted the service again. We texted a lot and they didn't want to admit that it was their fault. At some point the service said, 'at your PICTURE (singular) there is 22,5 cm'. The service admits that they just looked at one picture (obviously the wrong one) and did not even take the time to read my whole email. I asked them for help, and they did not take me seriously. I pointed out their mistake and said that they did not read my whole e-mail. Even though they should've noticed that I put the measure tab on the wrong part of my feet. They are professionals and should know those things. Meanwhile I learned this after the wrong purchase because I analyzed my feet, the photos, the part where the tab was on my feet compared to which part my other dancing shoes are holding my feet. By the way, I've also sent them a picture wearing my other dancing shoes. After this discovery I guess the service noticed it really was their fault. They’ve sent me a coupon of five dollars (or something like that) FOR MY NEXT PURCHASE. As I said, I guess I was unlucky. The shoes I already owe are from IDS and these are the best dance shoes in my mind. The quality is awesome. I would always decide for this brand again. But next time only if I know exactly my shoe size.”
“I was nervous about ordering shoes online since I have wide feet and high insteps. I followed the online instructions for measuring my feet and then asked for and received guidance on how to determine width (by email). The shoes fit perfectly!”
“I've ordered a lot of IDS shoes in the past years, which have always been delivered either into my mailbox or to a pick-up point in town if too large. The first order I made after brexit however was a nightmare. Too keep it short, the problem in the end boiled down to two issues: - The mobile number I put in when ordering was not a French one (I was only temporarily living in France). - With this delivery option, FedEx did not enable pickup at a local point This caused deliveries to automatically fail each time, with FedEx simply rescheduling them upon my inquiries. It was almost a month before the problem was even identified, with a lot of action and energy from my side needed. While a lot of the blame lies with (French) FedEx and their very bad customer service, I held IDS responsible to a point because they should have informed customers of these two crucial conditions with FedEx deliveries - but it turned out they weren't even aware of them. However, they took full responsibility upon my complaint, apologised, promised to act regarding their FedEx contract, and gave me discount code for the next order. I've recently made this second order and everything went absolutely smoothly this time (delivered by DHL). Sometimes problems happen. But how IDS dealt with it shows me they are a responsible company who cares and strives to do well, and I am happy to remain a customer.”
“My daughter, Ruma loves to dance in International Dance Shoes. We order made to measure narrow fitting and they always fit perfectly, never had a problem with the sizing.”
“General experience is great. The website is clear, shoes are easy to choose and are of a good quality. The only downside is the size. They turned out to be a tiny bit short and the regular fit is slightly wide. As they are bespoke shoes, they can’t be exchanged, so for the next order I’ll have to be more careful in regards to fitting.”
“I've been buying from International for going on five years and I've officially given up. Sometimes the quality is great, but we've found that there is inconsistently (1 in every 6-8 pairs we order) in the sizing or quality. This is simply not acceptable for the price we pay and with returns overseas being not really an affordable option, we will be taking our business elsewhere.”
“The shoes are lovely but a little small...certainly not a true size or wide fitting. It's a shame as they are expensive and cannot be sent back very difficult when you try then on.”
“Having bought International Dance Shoes for many years, and been extremely satisfied in the past, I ordered another 2 pairs of a style I had purchased three times previously, in a regular size 8 as usual. When they arrived I found that the sizing had been altered, and what had fitted perfectly in the past was now shorter and narrower at the ends of my toes. I contacted the company and was informed that they had indeed resized the shoes, and if they were now too small, I would need to order a bespoke size 8.5 (or perhaps a size 9), at the increased cost of a bespoke shoe, with no possibility of trying a pair to see if they might fit, and with no possibility of a refund if they don't.”
