In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the small shotgun shell to keep some of my husband’s ashes in since we spent the last 15 years shooting skeet together. Placing the order was easy and it arrived quickly in a beautiful box. I appreciate that everything I needed to easily put the ashes in the shell was included with my order. Thank you, In The Light Urns!”

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Posted 1 year ago

Thank you for the wonderful five-star rating, Paula! We are so glad that you had a positive experience while ordering your small Shotgun Shell Urn. It's wonderful that it arrived quickly and that the box was beautiful. We're happy that you were able to find an urn to keep your husband's ashes and that everything you needed was included. Thank you again for your glowing review – we appreciate it! Susan Fraser

Posted 1 year ago

“Very pleased with my order and the delivery was great! Would definitely recommend your services.”

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Posted 1 year ago

Thank you so much, Karen, for your five-star rating of In The Light Urns. We are so glad that you were pleased with your order and that the delivery was great! It's great to hear that you are recommending our services to others. We really appreciate your kind words. Take care! Susan Fraser

Posted 1 year ago

“I lost my best friend and I wanted something that would represent her. This urn is so her and I love it (I know she would've). A couple days after placing the order, the team reached out to me with a mock photo of what the urn would look like to confirm everything was correct. A couple days after that, it was shipped. It was packaged very well and had fragile stickers to let the courier know to handle with care. I definitely recommend this company”

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Posted 1 year ago

We are deeply honored by your 5-star review and are so touched to know that the urn we created resonates with the beautiful soul of your best friend. It is always our intention to create something meaningful and special, and we are so glad to hear that you love it and feel that she would have too. It is important to us that the process is as seamless as possible, especially during such a difficult time, so we are pleased to know that you appreciated the mock photo confirmation and the care with which the urn was packaged and shipped. Thank you so much for your kind words and your recommendation. It means the world to us to know that we could provide a small measure of comfort during this challenging time. Please know that our thoughts are with you, and we are here for you should you need anything further. With deepest sympathy, Susan Fraser

Posted 1 year ago

“The Air Force memorial box for my husband's ashes is stunning, and the engraving is perfectly done. Hecwill be laid to rest at Ft. Logan National Military Cemetary with military honors. The box is a fitting final tribute to a very special man♡ As a suggestion it would be nice to have a companion box to hold his watch, glasses, jewelry etc. The other box you offer is way too small.”

In The Light Urns 5 star review on 29th August 2023

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Posted 1 year ago

Hi Janet, First and foremost, we extend our deepest condolences for your loss. It is heartwarming to hear that our Air Force memorial box stands as a fitting tribute to your husband's honorable service and memory. We take pride in ensuring that each detail, including the engraving, is done with the utmost care and precision. Thank you for your valuable feedback regarding the companion box. We always strive to meet the needs and wishes of our customers, and your suggestion provides us with an important perspective. We will certainly consider designing a larger companion box to accommodate personal items like watches, glasses, and jewelry. Your feedback is essential to us in improving our offerings and ensuring we serve families like yours better. Once again, thank you for choosing us during this significant time in your life. May your husband rest in peace and honor at Ft. Logan National Military Cemetery. Susan Fraser

Posted 1 year ago

“Love the Urn it turned out really good. Thank you very much.”

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Posted 1 year ago

Thank you, Glenn, for the 5 star rating! We're so glad you love the urn - it's always such a pleasure to read positive feedback. We are honored that you chose In The Light Urns for your memorial needs. Thanks again! Susan Fraser

Posted 1 year ago

“My father was a truck driver for so many year. We love the red truck urn. 🚚”

In The Light Urns 5 star review on 28th August 2023

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Posted 1 year ago

Hi Yasmin, Thank you for sharing this touching sentiment with us. It warms our hearts to know that the red truck urn resonated with the memory of your father and his years on the road. We're honored to have been a part of commemorating his legacy in a way that is meaningful to you and your family. Please let us know if there's anything else we can assist with. Sending warm wishes your way. Susan Fraser

Posted 1 year ago

“I am hopefully taking my turtles, filled, on Thursday to Rhode Island for water burial. Weather permitting am watching as a hurricane moves through. Thanks for your help and will keep you posted”

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Posted 1 year ago

Hi Mary, Thank you for sharing your plans with us. We truly hope that the weather will be favorable for the water burial of your turtles in Rhode Island. Please do prioritize safety, especially with the hurricane in the vicinity. We're honored to have been of assistance during this unique and meaningful journey for you. We look forward to hearing how everything goes. Take care, and our thoughts are with you during this special ceremony. Susan Fraser

Posted 1 year ago

“Very good customer service. First order arrived damaged by carrier and was missing components. A new order was placed for me with next day shipping and the replacement was as expected. The companion water pillow was really heavy and started to buckle and I was so worried it was going to immediately sink but it floated for about a minute before it gracefully sunk into the ocean.”

In The Light Urns 5 star review on 27th August 2023

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Posted 1 year ago

Hi Kathrine, Thank you for sharing your experience. We genuinely apologize for the inconvenience caused by the initial damaged delivery, and we're relieved that we could rectify the situation promptly for you. We understand how crucial these moments are and how every detail matters. It's heartening to hear that the water pillow had its moment of grace as it descended into the ocean. Please know that your feedback is invaluable, and we're here if you need any further assistance or support. Warm wishes from our team, and thank you for choosing us during this significant time. Susan Fraser

Posted 1 year ago

“Extremely pleased. Was exactly as ordered. Was shipped on time. Quality was very good. I would recommend In The Light Urns”

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Posted 1 year ago

Hi Laurene, Thank you so much for your kind feedback. We're delighted to hear that you were pleased with the urn and our service. Ensuring timely delivery and quality products is our top priority, and we're grateful for your trust and recommendation. If there's ever anything else you need, please don't hesitate to reach out. Take care! Susan Fraser

Posted 1 year ago

“Thank you guys for everything.. The selection was amazing.. the purchasing process was smooth.. Thank you for making this difficult time east for my family and myself..”

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Posted 1 year ago

Hi Ricardo, We're deeply touched by your kind words. It's our utmost priority to provide a seamless experience, especially during such sensitive times. We're grateful we could be there for you and your family. Please know that we're here for any further assistance or support you may need. Take care and warmest regards. Susan Fraser

Posted 1 year ago

“Love it. Will be getting another. This is the place.”

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Posted 1 year ago

Hi Lori, Thank you so much for your kind words! We're truly honored that you chose us and are considering us again for your future needs. It's our commitment to provide quality products and service, and we're grateful for your trust. Please let us know how we can assist you further. Warm regards. Susan Fraser

Posted 1 year ago

“The urn was beautiful. The only recommendation I would give is the type would show up better with an outline or thicker shadow. Since the type is reversed out of the design, there are areas in the sky portion where the type appears less defined.”

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Posted 1 year ago

Hi Maryanne, Thank you for sharing your thoughtful feedback. We're pleased to hear that you found the urn beautiful. We truly value suggestions from our customers, and we'll take your recommendation about the type outline or shadow into consideration for future designs. We always strive to improve our products based on the experiences of our customers. Thank you for choosing us during such a significant time, and please let us know if there's anything else we can assist with. Warm regards. Susan Fraser

Posted 1 year ago

“It was a very beautiful urn perfect for an infant. Wording was added correctly. No issues with shipping. I wish there was more than one option for the font.”

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Posted 1 year ago

Hi Monique, Thank you for taking the time to share your feedback. We're glad to hear that the urn met your expectations and that the shipping and customization went smoothly. Your suggestion regarding font options is greatly appreciated, I'm not sure if you had the chance to contact our customer service line after the order was placed, but we do offer any font available in Microsoft Word. Our deepest condolences for your loss, and please let us know if there's anything else we can assist with. Warm regards. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 1 year ago

“Beautiful Urn, I am very happy with the purchase and woukd recommend in the future to others. Thank you again”

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Posted 1 year ago

Hi Richard, Thank you for your heartfelt feedback. It means a lot to us that you found the urn beautiful and are satisfied with your purchase. We're honored to have been a part of this meaningful decision in your life. Your recommendation is truly appreciated. Please don't hesitate to get in touch if there's anything else we can assist you with in the future. Susan Fraser

Posted 1 year ago

“The Urn I purchased is absolutely beautiful.Would 💯 recommend your site”

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Posted 1 year ago

Hi Sharon, Thank you for your heartwarming feedback! We're truly elated to hear that you found the urn beautiful and appreciate your kind recommendation. Ensuring our customers are satisfied and find value in our products is our top priority. If there's anything else you need or any other way we can assist you in the future, please don't hesitate to reach out. Susan Fraser

Posted 1 year ago

“Very prompt Urn is beautiful and very nicely engraved. Would recommend.”

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Posted 1 year ago

Hi Wanda, Thank you for your kind words and recommendation. We're delighted to hear that you found the urn beautiful and the engraving to your satisfaction. Promptness and attention to detail are essential to us, and it's heartening to know we met your expectations. Should you or anyone you know need our services in the future, please don't hesitate to reach out. We're here to help. Susan Fraser

Posted 1 year ago

“This was the perfect gift for my friend who lost her brother. It was budget friendly but very well made! Thanks!”

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Posted 1 year ago

Hi, Thank you for taking the time to share your experience. We are truly humbled to have played a part in providing some comfort during such a difficult time for your friend. It's our goal to ensure that every product we offer is both affordable and of high quality, so it's heartening to hear your feedback. Please know that we're here for you should you need anything in the future. Your trust and satisfaction mean the world to us. Susan Fraser

Posted 1 year ago

“Things went smoothly, Shipping was quick and the items were great quality! Definitely recommend”

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Posted 1 year ago

Thank you Robert for your five star rating! We're so happy to hear that things went smoothly, shipping was quick and the items were great quality! We sincerely appreciate your feedback and are thrilled that you'd recommend us. Susan Fraser

Posted 1 year ago

“Love it,I just wish it was a bit larger. I have another order yet to give.thankyou”

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Posted 1 year ago

Thank you, Phyllis, so much for your 5 star rating of In The Light Urns! We appreciate your feedback and we’re glad you love it. We understand that you wish it was larger, but we hope your next order is as you need it! Thank you again for your kind words! Susan Fraser

Posted 1 year ago

“Very impressed with my order.”

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Posted 1 year ago

Hi Cynthia, Thank you for sharing your feedback. We're delighted to hear that you were impressed with your order. It's our priority to ensure our customers have a positive experience with our products, and it's rewarding to know we've achieved that for you. Should you need any further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing us! Susan Fraser

Posted 1 year ago

In The Light Urns is rated 4.7 based on 4,979 reviews