“I consider price, convenience, and customer experience when deciding which company to order from. Although the personalized touches Koala Health provided were unique, they weren't sufficient to overcome the relatively slow shipping time (two weeks for an over-the-counter drug) and unremarkable regular price. I'm not likely to place another order.”
“There are many things that I really like - unfortunately my biggest complaint is that I nearly always run out of my pet's medication before the next shipment arrives. It seems to take several days (at least 5 - usually 7 or 8) from the time the order starts processing, until it is shipped. And then it usually takes at least another 7-8 days to deliver. The other services I use take no longer than 7 days total.”
“My hubby put the SMALL box in the refrigerator thinking it contained the antibiotics.. only to discover it was in a bag lying under the paper in the box we tossed outside in 90° heat.. luckily I realized it in time..a warning label on the box would be best.. who puts an empty box filled with nothing but shredded hay ? And it was like trying to break into a bank.. !
Also the communication attempts between Koala and my Vet took days.. I had to intervene myself and facilitate the order.. what a bit of a hassle !”
“My only issue was that I ask that my shipment to be delivered to the United States Postal Service only because UPS is planning a potential strike however they still shipped it UPS if they did Indeed go on strike my package would’ve been delayed significantly and my dog would not have a medication we did end up receiving it but I was still upset that they did not follow my simple request besides that everything went OK and will use them again”
“The heart medication was slow getting to me because they were out of their supply. The cost of this expensive medication was the best I could find and once the pharmacy was restocked it was mailed to me, and 6 days later I received it. I will reorder two weeks in advance to give it plenty of time to reach me.”
“The fact that we have to contact your office DIRECTLY to make any change to our account is RIDICULOUS. 2023 people its 2023 - get with technology! We'll be canceling shortly.”
“I ordered simparica trio from you guys. I never thought that you would resend a second package unless I requested it. The result is that my credit card was charged and it put my account in the red. Please call me at 321-451-1166 so we can get the matter resolved.”
“Although the medicine we ordered did eventually arrive, it came much later than expected and even with an "urgent" attached to the order it took 10 days to get to us. The medicine was appropriate for what we needed and hopefully it will be mailed ahead of when we need it in the future so we won't run out before getting the medicine.”
“Even though I asked for my pets medications to be rushed, it took 3 weeks to receive them. I ran out of the meds I got from the vet after I asked for the meds to be sent to urgent. I hope there isn’t a lag in receiving the next order of meds because otherwise, I’ll have to find another pharmacy. Thank you.”
“Delivery is good.
But the price changed from $69.30 to $87.00, an increase of 26%!
I do not like the price increase buried in the routine letter notifying the order instead of specifically informing me of the price change.”
“I think overall it was ok I was given an incorrect prescription which has caused me to have to buy more of it to supplement the mistake. Also took very long to get the verification process done.”
