“Sense of urgency to get my dog's prescription heart med shipped seemed lacking. Ordered on Monday and heard nothing further until Friday at 4:45 p.m., which was a phone call to tell me that you hadn't heard back from my vet to approve the prescription. Too late to get any answers that day before the weekend, so it wasn't until the next Monday that approval was finally received, and I was told when I called on Tuesday that it would be shipped by the end of the week, or possibly the first of the next week?!? On Wednesday, I got an email telling me you couldn't do autofill on a 50-pill rx, only 30 (I did not know it was even on autofill?), so they needed my approval to remove the autofill to ship. Which, of course, I did immediately. They did get it shipped on Thursday. But I must say that my experiences with two other online animal pharmacies (though they were more expensive) is much quicker service, shipping within 24 or 48 hours in most instances. Or if not, I am notified sooner than 5 days (right before closing on a Friday, no less) after ordering that my vet hasn't responded so that I can help straighten it out.”
“I like using Koala Health and it usually arrives in a sturdy box. This time it arrived not in a box and the box of medicine was completely crushed. The medicine is fine but the box looks like it went through a war.”
“First time user...great coupons made meds very affordable; however, shipping time not acceptable. I have a dog who was having surgery. The order was placed the week of surgery. My vet confirmed the prescription was received the day of surgery. I did not receive my order for 8 more days. This was after calling and having the order marked as urgent. I can't imagine how long normal shipping time would have been. Customer service was really nice, packaging is very cute, but the shipping time just turned me off. Most likely will not use again.”
“I have to call to see when Zeus's medicine is going to ship, because the last few times it comes down where he has no more medicine left before it arrives”
“I am usually very happy with this company but this time, they dropped the ball. I knew that I would run out of the medication for my pup so I asked that the medication be sent immediately. It took so long that I had to purchase a small amount from my vet at a very high cost”
“It took a very long time from the time the script was received from the vet until it was processed and shipped. I sent a email to customer service and miraculously the very next day it finally shipped.”
“There were a couple of glitches in the prescription. Customer service did not notify me of these either time, until I called to inquire why the order was taking so long. When things got resolved it was shipped the next day and arrived promptly. But the entire process took 3 weeks which is way too long in my opinion. However, your prices are extremely reasonable.”
“With the savings coupon, the price was great. I’m used to going through 1800petmeds or chewy for my pets prescription and they’re usually really fast at filling them and shipping so I was a little disappointed at how long the process took to get my prescription filled with Koala health but in the end I got my prescription and the price was great.”
“My emails were not always being answered and I had to keep calling to fund out status or find out what I needed to do to move things along faster. Took a long time for them to show they received my mailed in prescription.”
