“I really like everything about this company except the LONG wait time for getting the meds for my beloved pet. It took awhile for the order to be verified with my Vet because I kept calling to see when Koala called them and it was days before the call and then days before I received the meds. I just wish it was a faster process. Other places I have used took no more than 3-5 days from order to delivery.”
“Although customer service by telephone is amazing, I hate that I have to call every month. The orders never come when scheduled. It’s a problem almost every month. Why? Also, the boxes that the pills come in—they are over the top. They make me feel as if money is being wasted. Could I actually have the pills for cheaper with a plain box?”
“Koala health is advertising prednisolone solution on their website.all descriptions say so and describe it in an alcohol base.what I received was prednisolone sodium phosphate.my cats don’t like it and stopped eating.the drug manufacturer who made the prednisolone closed shop,or at least that’s what I read.the cost of prednisolone has gone through the roof almost tripling over the last four or five months.the drug companies can say this stuff works the same but be very cautious of what you are gettting.at least they had something to try”
“Took way longer to get vet authorization when other sites I have used were very quick to get it. Also the fact it's sent via usps takes way longer than shipping services which is a downside”
“I consider price, convenience, and customer experience when deciding which company to order from. Although the personalized touches Koala Health provided were unique, they weren't sufficient to overcome the relatively slow shipping time (two weeks for an over-the-counter drug) and unremarkable regular price. I'm not likely to place another order.”
“There are many things that I really like - unfortunately my biggest complaint is that I nearly always run out of my pet's medication before the next shipment arrives. It seems to take several days (at least 5 - usually 7 or 8) from the time the order starts processing, until it is shipped. And then it usually takes at least another 7-8 days to deliver. The other services I use take no longer than 7 days total.”
“My hubby put the SMALL box in the refrigerator thinking it contained the antibiotics.. only to discover it was in a bag lying under the paper in the box we tossed outside in 90° heat.. luckily I realized it in time..a warning label on the box would be best.. who puts an empty box filled with nothing but shredded hay ? And it was like trying to break into a bank.. !
Also the communication attempts between Koala and my Vet took days.. I had to intervene myself and facilitate the order.. what a bit of a hassle !”
“My only issue was that I ask that my shipment to be delivered to the United States Postal Service only because UPS is planning a potential strike however they still shipped it UPS if they did Indeed go on strike my package would’ve been delayed significantly and my dog would not have a medication we did end up receiving it but I was still upset that they did not follow my simple request besides that everything went OK and will use them again”
“The heart medication was slow getting to me because they were out of their supply. The cost of this expensive medication was the best I could find and once the pharmacy was restocked it was mailed to me, and 6 days later I received it. I will reorder two weeks in advance to give it plenty of time to reach me.”
“The fact that we have to contact your office DIRECTLY to make any change to our account is RIDICULOUS. 2023 people its 2023 - get with technology! We'll be canceling shortly.”
