Attention: The reviews on this page may not be entirely accurate or legitimate. There are indications that this company is submitting fake reviews so please take this into account when reading these reviews.
“Have over $800 in lquor ordered for Thanksgiving. Nothing showed on my account for days. Order was "unfulfilled". Tried to call number they give but always goes to voicemail. Left message first time, never got a call back. When through chat, asked last week when order would be filled, after hours there was a minimal response of "Your order will be filled tomorrow." When tomorrow came, still no change, chatted again, told "You order will be filled today". Low and behold, Thanksgiving came and went, still no change in my account that order will be fulfilled. When I looked at the refund policy, says all orders are final and you pay if they have to reshelve items. Have never had such a horrible experience ordering liquor online. Ordered from here because there was a good price on an expensive item. From now on I'll pay extra to get it from a company I know and can trust. Now in a night mare trying to get the items I actually paid for, and still no one answering. Stay away from this company.”
“STAY AWAY! These guys are a total sham. I placed an order and 10 days later nothing has shipped. This despite the fact that their horrible customer service reps have told me for 6 days straight that the package has shipped. They have finally run out of excuses(ie blaming UPS) and have no gone completely silent.”
“Very satisfied with how my bottles came very protected. All were wrapped in wrap to prevent heat from coming in and foil was in great condition with no scuffs. Customer service wise, phone calls did take some time although there live chat was very quick!”
“Packaging was great, bottle came safely and in tact. Was glad at the shipping time and they refunded me %10 percent off after I purchased because I forgot to add the code, great service will be back here for more!”
“Total rip off!!! Wanted a special whiskey to toast my deceased husband, his favorite. They took my money, no product sent. It’s been a month since I ordered and still not received my items. DO NOT ORDER FROM THIS COMPANY, TOTAL RIP OFF!!! Have disputed with my bank. Let’s see if they man up and and return my mo ey. BEWARE!! I don’t see how some people can rip people off and still sleep at night. Hope you have nightmares!!! BEWARE!!!!!”
“I had googled Gold Spot Irish Whiskey and when I clicked on it I was taken to this website. I was distracted and so the yellow spot looked the same color as the gold spot. I placed the order and then realized my mistake. I tried to cancel order and the phone number is full. They did not respond to the email, and had never sent a confirmation. They then at 8:46 sent a shipping confirmation. Total rip off artists.”
“I was really happy with how smoothly the whole buying and shipping process went. I was notified quickly after my purchase that everything was on the way. My package arrived undamaged and very well protected from any incidents that can occur during shipping. Engraving was great on the bottle and legit.”
“Wanted to get a gift for my son for his birthday, so I decided to grab from Liquor Stars and choose the engraving option. It did take 3 business days for the order to get out but they did mention to me it does take a little longer, I’m very happy with the process and how the bottle came out.”
“I placed an order on this website, thinking it looked legit. After (3) business days, I noticed that my order still had not shipped, so I emailed their support. After a day without a response, I attempted to call their customer service, but no one answered and the mailbox was full. Later that day I received an email (with no signature of header) stating that my order would be shipped the next day. After 3 more days of waiting, the item still hasn't shipped.”
“THIS PLACE IS THE BIGGEST RIP OFF I HAVE EVER SEEN. $50 AFTER SHIPPING FOR A PINT OF RUM. I HAVE BEEN TELLING EVERYONE THAT I KNOW NOT TO BUY FROM THEM. MAJOR RIP OFFS.”
“This was my second order with Liquor Stars and my biggest. I was very happy with how they packaged the first time and so the second time they built enough trust for me to order these tequilas and whiskey. I am glad with how they packaged it and their fulfillment was fairly quick, it took 3 days to get fulfilled although they did UPS 2 day shipping on the actual box. Cant wait to add these to my bar collection!”
“This is the only place I’ll buy my special bourbons. They have everything, priced fairly and often has discounts. Packaging was great and there replies mo my emails is nearly automatic.”
“Ordered product on 10/3/23. No tracking confirmation, only a confirmation with my purchase. Emailed company with my order # and no response. Tried calling on 10/10/23 several times. No answer and Voicemail box full. So far very uncomfortable with relatively expensive purchase.”
“The price of the item I purchased was excellent, however the shipping is terrible. I spent close to $900 for an expensive bottle of liquor and over a week later and it still hasn't shipped despite being told it would. Still saying "Label Created". This was supposed to be a birthday present for my husband. At this rate, looks like it will be for Christmas instead. NOT HAPPY”
“All that's lacking from Liquor Stars being a great service is communication. Like others, I placed an order then heard nothing (apart from my order confirmation email). The site says you can track your order once they email you about it having been shipped, but I never received any such email; though I have gotten 2 marketing emails since the confirmation. What I eventually realized is that their website has a chat feature, where you can click to track your order. Typed in the order number and email address from my confirmation, and found that my order was set to be delivered by UPS the next day. And it was delivered the next day, undamaged, and perfectly packaged. Said order arrived only one day later than another order I placed with a competitor. Am I thrilled that I had to go digging to make sure I hadn't been ripped off? No. But I am happy with how the order arrived, and the time frame in which it did. I also feel confident ordering from them again, despite the lack of communication. While not the cheapest option, they are quite competitive in the online arena, and the cheapest I could find without a ton of weird shipping restrictions. So I'd gladly recommend them to you, albeit with a caveat of, "Here's what you'll need to do to track your order."”
“I read the reviews of the company before purchasing and some reviews were spectacular and some were bad. I decided to roll the dice and place an order. The order arrived quickly and was packaged really well. Each bottle was in its own really protective air pack. Some of the bottles came with a box and collective bag and the bottle was removed from these to be placed in the protective air pack but the original box and collective bag were included with the shipment. I received email updates every step of the way. I absolutely would order from Liquor Stars again!”
“I just had a great experience with Liquor Stars. I ordered a case of mixed bourbon, rye, and scotch to take advantage of their $500 free shipping. This was my first order and I was a little nervous about it in light of the negative reviews on this site - it seems people had either a great experience of a terrible one. Well, I had a great experience. Easy ordering at good prices, almost immediate acknowledgement of the order, tracking information provided the next day, safe and secure arrival in less than a week. It couldn't have been better, and I will definitely order from Liquor Stars again.”
