“Never again. People are calling to me got information "number is wrong" or "I'm outside, please trying call later ". I'm not outside. My phone is connect. I was calling on customer service. They didn't help me. I tried take pac code. "Sorry, your PAC request has failed for the mobile number: Please try again later or contact customer service!". I was calling few times. "Technical problem, change sim". I have to change and is the same problem. Is bad. Zero stars”
“Worst company, truly. Bought their plan for my trip to Denmark, there was a problem to activate it. Nobody responded to me for days, after I came back home I got a response (days later) that they had problems with network configuration, and I should be all set now. I didn't need it already, so asked for refund as I never used the plan. Still in communication with the rep, going back and forth, and it is just ridiculous at this point. She doesn't even try to understand the problem. First she said I will be refunded, then she said "hooray, we activated your plan", when I said that I don't need her to activate anything anymore, I got an email saying "sorry your pin wasn't valid" What??? It is a joke at this point. Sinply ridiculous”
“I provide all the documents what they need but it's more the a month happening I am still waiting for confirmation of blacklisting and sim card suspension latter.no any help form customer service no response from email very horrible network”
“Horrible company. They refused to work with me to help me leave. The customer service was terrible. They literally refused to give me my account number, which I needed to transfer to another service. My calls kept dropping in the middle of the conversation. Avoid this company at all costs.”
“I bought a pre-paid SIM at Woolies with 30GB data to be used upon activation. I called the customer service for activation only to be told that the SIM card is blocked. Went back to woolies for a refund but woolies said they don't accept returns of SIM card. This is such a waste of money with no justifiable reason.”
“Worst Customer services,
I just join LycaMobile and I followed all the steps to activate their bundle offer for joining to LycaMobile. After I did all the steps, I waited for bundle to activate. After hours of waiting I contacted customer service and told me to wait two more hours, again called them after more than two hours to tell me to wait another two hours. After half of day waiting I called again, this time I was told that I had to put credit and text ‘PORT IN ‘ before everything else. That is impossible to add credit when I am with different carrier. I gave up and I looked to activate different bundle with my £10 credit l, wich I topped up online. After I activated a £10 bundle with 15gb data, I only received 7gb. I quickly called again customer services. When I asked why I only received 7 gun, I was told that I activated the bundle offline. I asked where are this informations about this, he said it is small Written on website. I read and said only if I do it instore Will get only 7gb and they cannot help me. I topped up online and activated also online, at HOME, not INSTORE. I asked straightaway to cancel the bundle. They told me it will be cancelled within 2 hours. Again after 2 hours I called again to wait another two hours. From the beginning I stopped data from my phone. No one mb was used. After two days I received a text: they were unable to cancel the bundle after 2 days because I used data. With data switched off for 3 days and don’t know how this it was possible.
I am not happy with LycaMobile services! I will never recommend to anyone and I will ask for PAC number to move.”
“Horrible company, horrible service, unresponsive customer support.
They're just looking for ways to scam you for your money. Terms of services are unclear and it is horribly difficult to navigate the website.
If you have any alternative at all run away from Luca!!!”
“-Original review posted on 23/4-
I paid £25 to have a top up bundle to a Lyca Mobile number (Pay As You Go) on 9/4/2022, unfortunately that was a blocked number and couldn’t be used nor activated. I contacted customer service and in order to have that £25 refunded, I HAVE PAID FOR ANOTHER NUMBER PER THEIR REQUEST. They told me it would take 7 days to refund but it has now been 14 days and no money is refunded.
Follow-up email has been sent by me but no progress was made by Lyca Mobile. Terrible customer service. I request a refund simply because Lyca Mobile has failed to provide me with the service I paid for.
Save yourself the hassle and buy your Pay As You Go somewhere else.
-Update on 25/4-
I have emailed to their email ID. Let's see what happens.
-Update on 27/4-
Lyca Mobile contacted me earlier today saying that they could NOT refund as promised and left me with no choice but to spend that £25 to BUY ANOTHER BUNDLE from them! Yes, the same strategy they used last time to make me buy another bundle! This is totally ridiculous and I am not going to fall for the same trap again!
During the conversation, I felt that Lyca Mobile was trying to tire me out by making me repeat every single detail again and again and explaining to them over and over, or providing them information that have already been provided. But I am not afraid of them and am not giving up because I am telling the truth, the whole truth and nothing but the truth. And when I asked them why I was given different stories from time to time, they simply told me they would investigate the reason why I was told that the amount could be refunded. See? I am so amazed at how Lyca Mobile also know that I was told so and how they are now trying so hard to take my £25 dishonestly.
So buyer beware of them please, there are many other service providers out there, think twice before choosing Lyca Mobile. And I will keep fighting for the refund of that £25 because nothing will change the fact that Lyca Mobile has failed to provide me with the service I paid for.”
“Worst customer service ever seen in UK they are taking you round and round the network is worst than you think unbelievable service and told them to inactive my auto renewal but still charging.They are theif beware of this network!##”
“Worst company and customer service ever! They steal your money if you reacharged before the renewal date they still find a loop hole to steal your money!”
“I was trying to transfer my sim from old no. To new no. It took customer care 20days to transfer every day I have call when it it’s been transferring finally Sam helped me to do transfer the sim today thanks.”
“The worse customer service and cellphone service ever. If you want to port your number over they will give you an incorrect account number through text message. when call they will ask you to out of the sim card will you are on the phone with them ...lol which will of course disconnect you from the call. They ask for dial out frequently call number and when you provide it they keep saying we cant find it. asks for puk number is when you first get the sim card it on the card but not on the sim. They verification questions are very stupid, idiotic. DO NOT GET IT, WORSE WORSE SERV. OVERALL”
“Please please, if you are thinking of using this service, forget about it. There are much better services. Their customer service will send you to an early grave with shock. I repeat, don’t use Lyca mobile.kwasiafour”
