“Bad customer service, waited 20 min for someone to answer my call. When I'm trying to switch phone carrier and asking for account number and PIN number, I can't pass the 'verification questions' and they won't give me the information I need. Do they really want to give me my account number and PIN number, so I can transfer my number to another carrier and they lose a customer? I don't think so.
Bad network with more expensive phone plans than other phone carriers, paid $50 for unlimited network, but it's not really 'unlimited', network always goes out by the end of the month, can't use cellular data to open any applications on my phone.
Can't renew phone plans properly, payments won't go through on the website. Called the customer service, and EVEN THEY CAN'T MAKE THE PAYMENT GO THROGH when every information is correct, what a joke.
This is the first time I ever write down a review, and you can see how bad this company is. So if you care about getting a good service and not having a phone carrier ruin your day, don't go with Lycamobile.”
“Lycamobile is trash and removed my trustpilot review. Their customer service is awful.
Had a bad experience with Lycamobile, was harassed by an (old) number that is registered with them. She sent sex text and spam called us. Called Lyca and they say the new owner already has the right to do this.
Shared my experience on trustpilot and lyca took it down because I had no ''evidence''. So here I am posting this experience all over other places ;)”
“Basically, you use their sh*tty website to do anything and of course, it does not work and customer service does not do anything to help you figure it out. And there are no refunds even if the mistake was done by their part. I strongly not recommend it.”
“I have a known issue for over a year now. I am not able to pay my phone bill online anymore. I kept calling customer service and email them but no resolution. Customer service comes the last thing on their agenda. Sorry but this is the truth.”
“Topped up £10 activited a bundle only to get 6 GB when it should be 10 GB called Lyca up for a refund told to wait 10 days max still no refund calls Luca up they told me they will look into this got a text saying to Luca has resolved as follows we do not have the logs to check further still no refund they are criminals. So what I do is go on Luca website order 3 SIM cards for free use up the 50p credit and then throw the SIM away Iv done this 50 times already I am getting my money back 1 way or another because Luca will lose money now.”
“Terrible switched in November last year from Tesco thinking I was saving a few pounds but it's not worth it , data plans don't top up properly you buy top up plans that don't activate more chance of getting your cat to help then there supposed customer service they keep your card details and you can't remove them please please don't be fooled they are a nightmare”
“A simple charging action took me one hour every time! you keep trying and trying and every time it shows a new error AFTER the payment!!! I have also installed it's mobile application, and its even worse! every time I open the app, i should log in again! and if if if I could log in after a while, then again success in top up is a miracle!”
“I was suppose to receive a refund in 5 to 7 days however it’s been more than 15 days but still haven’t received it. Every time I call Lyca , I’m told they are processing it. Iv repeatedly asked fir a supervisor to call me and was told on multiple times that a call back has been arranged but no one ever calls you back. Looks like the supervisors are hiding and don’t want to face the customers. Poor poor service. Will never recommend Lycamobile to anyone and going to port out my number.”
“I recharged for £20 since 20/04/2021 and my sim was not credited and I have written more than 10 emails and made more than 10 calls but no respite. My sim was said to have been faulty and needed to be replaced which I did but they keep asking for the same things I had provided. They are really confused or deliberately making money off people. Really sad experience. The customer service is operating like robots, they will listen to you but after wasting your time then refer you to their email.”
“The customer service is bad. It would take a long time to get help. They also have hidden pin numbers and account numbers that make you transferring out a big hassle.”
“Please don’t buy lyca mobile plans! I was sold a data plan that stopped working, and was then sold another plan that was never activated. They took my money and failed to provide a decent service. Save yourself the trouble- go to T Mobile or AT&T”
“I bought a SIM with Plan from Lycamobile US site. I got tracking# after 24 hours when I dropped an email and did a online chat. Upon receiving the SIM, I tried to activate the Plan. But Details which I received was not correct. So I again contacted through mail and Chat. No response from mail. Although, I got hold on chat with one of the agent. He said, Plan should get activated in next 24 hours. But still nothing. Lyca seems to be very bogus service provider.”
“Bad customer service. They hide your account number and pin from you. They ignore you when you try to get the numbers and port out. You could not get your number ported out if you choose this carrier. Stay away !!!”
“I bought a lycamobile number and tried to pot my old line but all u got was that I can only send text messages with my old and supposed number but can’t make calls on it,to make matters worse the agent o talked to pretended he had no understanding of my problem and adviced me rudely that if I really want such service I should go buy another lycamobile line and start all over that is the highest level of unprofessionalism I had ever seen”
“que pesimo servicio al cliente tienen deberian de desaparecer esa compania les pides el numero de cuenta y te empiezan hacer tantas preguntas para que al final te digan que te llegara en dos horas por mensaje de texto y pasan dos horas y no llega nada aparte te dejan hablando solo por que te cuelgan la llamada en un servicio pesimo jamas volveria a comprar lycamobile”
“bad and rude customer service waited in the line for more than 30 minutes just to get the pin and they did not give the zip code which should be easy. I have two lines in this company but after this phone call, I am switching to anything but them.”
