“Customer service and their website is really bad. I am happy with their bundles but I seriously considering to change to another provider. On internet, many times fails to make payments and customer services are quite poor.
When you explain them the facts, they just tell you it is a problem of your card and bank account. I paid to several sites with my card and in all of them is good. Just in Lycamobile, and in three months in a row, give me problems issues.
I spent £3 credit from my phone trying to make the payment of the bundle but as said, their website is not good.”
“Worst experience!!
I wanted to port in my number to LycaMobile. The agents didn't know the process and created multiple duplicate port in numbers. The port in is still in process even after a week!! Now I have no service from previous provider and from LycaMobile. When called, all they could do was apologize and ask me to wait for another 48 hours without any service. Uneducated about their own policies and processes. If you are getting a new number, it may work. But never port in your existing number. Horrible!!!
Now the number is ported out of ATT. LycaMobile now says that this cannot be ported in at all as it is now inactive. Incompetency that cannot be reviewed. Stay away from LycaMobile. Till now no reply or communication as promised by the comment from LycaMobile!
Customer Service hangs up the call when they cannot provide resolution.”
“This service is not good as it was in the past. I am having trouble with Incoming calls. I even increase my bill and that did not help. My husband had the same problem and he change to a different carrier and its much better
I will have to change to a different carrier.”
“Customer service is really lousy. I get promo messages in German even though I dont speak a word and their promo campaigns never seem to work or even be true.”
“The network should be investigated by government, they are ripping people off. They took my credit for nothing, I spoke to seven customer care servicers for six days, only one of them was honest and reliable but the rest were lying and don't know what to say. I actually borrowed £1 to payback £1.15 which I don't mind but I was never allowed to use the money to call any number (both local and international). I tried to use it for three days but to no avail so i forgot about it until when I topped up £10 and £1.15 was deducted from my balance. Main while, I switched off my data before borrowing the money because my bundle just expired. All the customer care servicers confined my data was off and promised to refund the money except for the sixth customer care servicer (Keisha) who said I turned on my data midnight (26th July) for 20 minutes. That was pure lie because I was at work and cannot use my phone, moreover there is free WiFi at work. My balance was £8.47 and I loaded another £5, I just got £12.47 ( another £1 had just been taken unjustly)”
“Absolutely terrible services, straight forward thievery! purchased additional data bundle to my existing sim card, over a 72 hours now and has not received it since. After 2-3 hours of continues waiting on the phone, for 3 days in a row (risking loosing my job), sending at least 5 email and 6 different reviews via various platforms still nothing. Literally begging for my refund over 48 hour and still nothing. Do not pay a penny for this organisation as they will leave you hanging and never return your emails nor calls. Absolutely illegal! Looking for a lawyer at the moment to sue them accordingly. Any external help would be much appreciated.”
“Terrible terrible service. Agonisingly frustrating. Wrongly advised by customer service over the phone & live web chat. Unable to make outbound calls for the last 4 days.”
“Ordered a plan named UK Plan Super which includes unlimited calls/sms and 16GB of data, Which cost 15£. Ended up receiving 6GB data. Besides that it's really sketchy mobile card provider, it took some effort to order any plan, tried many different plans for a higher price which i had enough toped up for but didnt worked for some reason. Overall wouldnt suggest lycamobile to anyone.
If you end up getting this card and cant order anything try ordering through sms in order to save the money you invested in this Gods fofbidden company.”
“The lycamobile is horrible. I bought an unlimited data for a month from them, four days later its not working. They stole my money and they lie to people by advertising an unlimited data and after people pay money they dont provide the internet. Scum”
“be careful with this company. I did one of topup with debit card and they kept taking money every month until I realised. Also, cancelling SIM card was nightmare as well. Customer service is really dodgy !”
“diabolicle do not use them them you will never be able to talk to customer services its impossible please take this advice on board because if something goes wrong you will be in deep conflict trying to sort a problem out that will nevr be able to be rectified one word to some lyca mobile customer service is DIABOLICLE”
“dont use them terrible vile customer services whom are unable to offer any assistance report them to ofcom go to offcoms website totally diabolicle spending a whole day trying to get through and solve a problem my advice is staw away you will not progress in using them”
“I got upset regarding one of Lyca mobile prepaid sim user all the night calling taking on disgusting way and rude , I cannot make silent as I’m a career,
This is number 07448 686408
Needed help.
Same person calling from withheld aswel.”
“Horrible horrible service Never seen a company like this before…
Never seen a company like this before even i had saver tariff they charged me from normal price i talked with customer service also very rude says that they cannot help :) they don't take even complains i am really mad stay away from this company there are betters out there they are trying to trick you cheap calls or whatever. You overcharged me and did not return my credit and also so rude customer service perfect combination !!! Never ever going to use again !!!”
“Appalling customer service. I had to transfer my number onto a new sim. They blocked my number without doing the transfer. They said I did not make any calls in the last 90 days which h is untrue because I use my number daily. They also seem not to understand your requests. They lie to you and you won't get anything from them at all. I am also left without number. I have been a customer for 5 years. And this is what they have done to me. Ah yes, they said they will fix my problem in 48 hours, which wh appesrs to be the most frequent lie. They absolutely don't care. And worst of all, there is no legal protection?”
