ne appliances Reviews

Name: ne appliances
Address: UNIT 3 ENTERPRISE TRADING CENTRE, HENGROVE, BRISTOL, City of Bristol
Rating: 4.71

4.7 Rating 1,224 Reviews

94 %

of reviewers recommend ne appliances

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0117 924 6002

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Jonathan@neappliances.com

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UNIT 3 ENTERPRISE TRADING CENTRE,
HENGROVE,
BRISTOL
City of Bristol
BS4 1UN

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ne appliances 5 star review on 28th May 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very bad service throughout, delivery much earlier in the morning than expected, only to have the wrong one delivered, Then my wife was told by the delivery guy, the item we bought was and quote two to a penny. My wife then had a phone call asking why she chose a particular washing machine that she bought, he came across as a bit arrogant we were told by the staff it was passion. After we complained to the people in the shop they were quite defensive and after explaining what a terrible experience we had we were offered no compensation and it seems like this is how they treat their customers we will give this review to others and hope Nailsea electrics can better themselves for the future”

Helpful Report

Posted 2 years ago

Hi Mr Kowalski, We’re sorry to read your 1-star review but appreciate your feedback. We sincerely apologise if our logistics team did not explain themselves clearly when discussing the quality of the brand you initially purchased. We have spoken with them and explained this. With regards to the phone call, we have explained that the reason behind us offering an alternative was because there was going to be a significant delay with your chosen appliance and we wanted to recommend an appliance where the quality was on par, if not better. We also wanted to recommend a brand that we get great customer feedback from customer services wise. Some manufacturers are better than others when it comes to customer care, and our team are extremely passionate about making sure our customers receive the best care. The conversation you had with our Sales Manager in-store ended well, and she was quite surprised to hear that you had left a negative review as she believed the issues had all been rectified. Once again, we apologise that your experience with NE Appliances wasn’t a positive one. Please do get back in touch if there is anything else we can do for you in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“Really pleased with the service. Especially Ophelia in customer services. She was exceptionally helpful.”

Helpful Report

Posted 2 years ago

Hi Mr Reilly, Thank you for your review. We're pleased to hear you were happy with your shopping experience and have passed your comments on to Ophelia. We hope to see you again in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“Great service and Thankyou for swift delivery.”

Helpful Report

Posted 2 years ago

Hi Christine, Thank you for your review. We're pleased to hear you were happy with our service and delivery and look forward to seeing you again in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“Very pleased with product and service”

Helpful Report

Posted 2 years ago

Hi Jane, Thank you for your review. We're pleased to hear you were happy with our service and look forward to seeing you again in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“Very kind and attentive staff, will go the extra mile to provide the best service they can offer their customers.”

Helpful Report

Posted 2 years ago

Hi Miss Holtom, Thank you for your review. We're pleased to hear you were happy with your experience with NE Appliances. We always strive to deliver first-class service so we do appreciate your comments. We hope to see you again in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“RE Iceking under counter freezer,ordered on the Monday delivered to Walsall west mids on Wednesday,received a curtesy phone call confirming delivery and approximate time, excellent delivery service,item was well packaged and in perfect condition,very polite and helpful driver and assistant,brought to my front door on 3rd floor of low rise flats,would recommend,many thanks.”

Helpful Report

Posted 2 years ago

Hi Dave, Thank you for your review. We're pleased to hear you were happy with your shopping experience and many thanks in advance for the recommendation. Kind regards, The NE Appliances Team

Posted 2 years ago

“Easy process, value for money and delivered on time”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We're pleased to hear you were happy with our service and look forward to assisting you again in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“Ne appliances did a very quick and effective replacement of a washing machine for me. I suggest to other customers to explicitly ask the installer to phone if they don't get an answer to the door. They don't necessarily think of that.”

Helpful Report

Posted 2 years ago

Hi Les, Thank you for your review. We're pleased to hear you were happy with our service and we look forward to assisting you again in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“I paid to have it installed they just put plug in .I tried to find control panel had to phone as it was so tiny compared to book. Instructions .i tried to put Handel on had to get a neighbour to sort it as it was not explained .£20 for installation.£10 for taking wrapper off and £20 to takeaway..”

Helpful Report

Posted 2 years ago

Hi Sylvia, Thank you for your review. We're sorry to hear you were unhappy with our installation costs. To discuss this further, please contact our customer service team on 01179 246 002. Kind regards, The NE Appliances Team

Posted 2 years ago

“Delivered quickly and efficiently. Rang on morning of delivery and delivered as stated.Very pleased.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We're pleased to hear you were happy with our service and look forward to assisting you again in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“Excellent”

Helpful Report

Posted 2 years ago

Hi Christopher, Thank you for your review. We're pleased to hear you were happy with our service and look forward to assisting you again in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“Was left with stuff strewn all over the kitchen floor, dirty handprints all over the new appliance and a plastic carrier bag now stuck under the front of the machine that I cant get out.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We're sorry to hear that you weren't satisfied with the delivery of your appliance. This isn't the way our delivery team are trained to leave the premises we deliver to. To discuss further, please call our customer service team on 01179 246 002. Kind regards, The NE Appliances Team

Posted 2 years ago

“Excellent service, super efficient and friendly delivery team. Booked free delivery based on any time but they phoned up and gave me a time frame and delivered during that period.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. Were pleased to hear you were happy with our service and look forward to assisting you again in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“Really good service”

Helpful Report

Posted 2 years ago

Hi Mr Cuariti, Thank you for your review. Were pleased to hear you were happy with our service and look forward to assisting you again in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“+ I would particularly like to commend the two heroic, positive, uncomplaining delivery men who struggled to remove my giant Miele fridge freezer and then neatly replaced it with a smaller (and quieter) Liebherr. The Customer Service operative answered promptly (hooray!) and was knowledgeable, clear and efficient. - You are missing a trick with environmental concerns: 1. My Miele was too expensive to repair its sensor, yet in perfect condition. Why do you recycle instead of sending to reconditioning? 2. You would attract a growing type of customer if you made a point of offering a better choice of fridges that are between freezerless under-counter models and ones of huge, family-size capacity fridge freezers. We should not be cooling more cubic feet and using more electricity than necessary. 3. Customers need to search your descriptions to get a noise rating. The trend is to have combined kitchen/family rooms, so a fridge's noise level is important. This could be a good selling point. 4. Where do you stand on 'right to repair'? Which of your appliances are easily/cheaply repaired or do you care only about pushing as many appliances out into the world as possible? Offer a repair cost rating or reference to repairers or offer the service yourself. I'll let you know about the Liebherr in ten years' time.”

Helpful Report

Posted 2 years ago

Hi Ms Crump, Thank you for your review. We're pleased to hear you were happy with our service and have passed your review on to our delivery team as well as our customer service manager. Thank you for your environmental concerns, we will review these with our management team. Kind regards, The NE Appliances Team

Posted 2 years ago

“Excellent in store and installation of new appliances.”

Helpful Report

Posted 2 years ago

Hi Mrs Sweet, Thank you for your review. We're pleased to hear you were happy with our service and hope to see you again in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

“The staff were extremely helpful and made my transaction with them very easy. There was a problem with the delivery but I cannot fault the way it was dealt with and have no hesitation in recommending them to others.”

Helpful Report

Posted 2 years ago

Hi Ms Hanford, Thank you for your review. Were pleased to hear you were happy with our service and many thanks for your recommendations in advance! Kind regards, The NE Appliances Team

Posted 2 years ago

“Excellent service I passed details to other people”

Helpful Report

Posted 2 years ago

Hi Mr Meek, Thank you for your review. We're pleased to hear you were happy with our service and many thanks for your recommendations. Kind regards, The NE Appliances Team

Posted 2 years ago

“I was extremely fortunate to have found NE Appliances on the internet, after a very stressful experience with SAMSUNG on-line sales. I had bought an American fridge freezer from SAMSUNG but they delivered the wrong model, with a water dispenser only and no ice facility on a non-plumbed-in version. It appears they no longer supply such a model (with both water and ice), at least in the £1200-£1500 price bracket. On arrival, their two delivery drivers at first refused to carry the fridge freezer to our first floor flat without a passenger lift and they had to be persuaded by a substantial cash donation. Only when the packaging was removed and after the drivers had departed did we discover the mistake. NE Appliances not only supplied a Bosch equivalent-sized fridge freezer with an ice dispenser, at only a slightly increased price, but they also undertook to carry the very heavy equipment up to our flat, albeit with a £100 surcharge. For no extra cost, however, NE Appliances offered to first remove the SAMSUNG model and place it in the ground floor entrance hall to our flats so it could eventually be collected by SAMSUNG’s road team. They even dressed the SAMSUNG model with packaging from the Bosch for protection. The delivery and installation team from NE Appliances, led by driver Adam, demonstrated a positive ‘can do’ attitude throughout the challenging delivery operation, even removing the door handles of the fridge freezer to negotiate our narrow staircase. My wife and I are delighted with the Bosch fridge freezer and after about 48 hours it had filled the ice bucket and the selected temperatures within were reached after about four hours (allowing for a 24 hour ‘rest period’ after delivery). We have extended the guarantee with Bosch to five years and look forward to the enjoyment from a most welcome addition to our domestic catering arrangements. John Coates”

Helpful Report

Posted 2 years ago

Hi Mr Coates, Thank you for leaving such a glowing review. We're pleased to hear you were happy with our service and of course with your new fridge freezer! We have informed Adam of your positive review too. If we can be of any further assistance in the future, please do get back in touch. Kind regards, The NE Appliances Team

Posted 2 years ago

“Very friendly, efficient service. Everything went exactly as planned. Highly recommend.”

Helpful Report

Posted 2 years ago

Hi Mr Allison, Thank you for your review. We're pleased to hear you were happy with our service and many thanks for your recommendation! We look forward to assisting you again in the future. Kind regards, The NE Appliances Team

Posted 2 years ago

ne appliances is rated 4.7 based on 1,224 reviews