P&Co Reviews

Name: P&Co
Rating: 4.79

4.8 Rating 7,308 Reviews

95 %

of reviewers recommend P&Co

About P&Co:

At P&Co, we believe in a conscious mindset. We don't just strive for quality in our clothing and goods, but in everything we do. Our brand is rooted in Birmingham's creative heartbeat, the Jewellery Quarter - a place synonymous with quality. We're inspired by its historic, hardworking, and hardwearing attitude, which fuels our passion for creating clothing that will stand the test of time.

We want to hear about your P&Co experience and how we can continue to create products that you love.

Visit Website

Write Your review

Tell us how P&Co made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

336

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Français

Deutsch

“Have not even received my package or even a shipping email. There’s no way to track my order at all.”

Helpful Report

Posted 9 months ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry for any delays with your order, I can see this has since been delivered and we hope you're happy with the items received. I can't seem to find any previous emails from you regarding the status of your order, in future please feel free to reach out to our customer support team through our contact form on site and they will happily look into any issues surrounding an order for you. Again, please accept our most sincere apologies for any inconveniences caused during this delay. Kind Regards, P&Co

Posted 8 months ago

“Unfortunately, I havent received it yet. It is taking a while, cause I ordered it more than 10 days ago 😞”

Helpful Report

Posted 9 months ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry for any delays with your order, I can see this has since been delivered and we hope you're happy with the items received. I can't seem to find any previous emails from you regarding the status of your order, in future please feel free to reach out to our customer support team through our contact form on site and they will happily look into any issues surrounding an order for you. Again please accept our most sincere apologies for any inconveniences caused during this delay. Kind Regards, P&Co

Posted 8 months ago

“Low qualitiy, wrong stitching”

Helpful Report

Posted 9 months ago

Hey, Thank you for taking the time to leave us with your feedback. We appreciate your kind words on our customer service, I am so very sorry however to hear that you are not happy with the quality of our clothing. We strive for quality in everything we do, whilst being mindful to create the best clothing as sustainably as we can, with that being said we are still a very small company so we are aware that there is always work to be improved upon. If you do feel that you have received an item which you feel you aren't happy with please do reach out to our Customer Service team through the contact form on our website with photo evidence of any defects or faults they will be very happy to look into this further for you. Kind Regards P&Co

Posted 8 months ago

“The 304 Service Fatigue pants were awesome, didnt love the fit on me but a great product. The returns process for this company is trash, leaving the shipping cost to return on the customer. So a $108 pair of pants cost me $30 to return from the US to UK. This company makes cool products but unless they sort that out I doubt Ill order again.”

Helpful Report

Posted 9 months ago

Hey, Thank you for taking the time to leave us with your feedback about our Service Fatigues. We are always very keen to listen and respond to all feedback regarding the size and fit of our clothing to ensure that we make improvements where relevant. This helps our product team make improvements where we feel necessary, any feedback regarding our products is really helpful for us. We are sorry to hear your return process was not as expected. Unfortunately, we are unable to currently offer free returns at the moment, this is something we are working on implementing in the future. We have very recently introduced a reduced cost of $25 for returns, however, a cost that is a considerable amount lower than the cost that customers paid previously. We have found that when customers are returning orders from the US with alternative couriers they are being charged anywhere between $80-$200 which is why we've spent time working on a better returns solution so that we take on some fees. The difference in price for our UK and EU customers in comparison to our US customers is due to distance. We have been looking at a better returns solution for our US customers, which we hope to have implemented soon. Apologies for any inconvenience caused. Kind regards, P&Co

Posted 9 months ago

“Product was good quality but the sizing did not fit my large legs. Returning my product wasexpensive and not a smooth experience, id advise most to not buy from p&co unless you know for certain that the product will fit you.”

Helpful Report

Posted 10 months ago

Hey,   Thank you for taking the time to leave us with your feedback. We are very sorry to hear that you are disappointed with the sizing of our Carpenter Pants. We are always very keen to listen, and respond to all feedback regarding our products to ensure that we make improvements where relevant. We are constantly modifying the fit on any products we feel necessary based off of our customers feedback. Thats being said we do provide a very detailed size guide for each product to help our customers better understand the sizing. I can't seem to find any emails from you regarding this, in future if for any reason you feel the item you received did not match up to the measurements shown, please reach out to our customer support team via the contact form on site. They will investigate any sizing errors further for you. And again please accept my most sincere apologies for any inconvenience this may have caused. Kind regards, P&Co

Posted 10 months ago

“Have not even received the package yet 🙁”

Helpful Report

Posted 11 months ago

Hey,   Thank you for taking the time to leave us with your feedback. We are so very sorry to hear that you have experienced issues with the delivery of your order, I can see that you had placed the order on our standard tracked shipping method, which has an estimated delivery of 5-10 working days. After taking a look into this further It looks like the order has now been marked as delivered, and had arrived with you within 9 working days. If you have still been unable to locate the parcel, can I kindly ask you reach out to our customer support team through the contact form on our website and they will investigate this further for you. Kind regards, P&Co

Posted 11 months ago

“Hello. I ordered a black leather belt on the 13th of March and never received it. Could you please check what happened? I paid 80 dollars for this. Best aparfait1@gmail.com”

Helpful Report

Posted 11 months ago

Hey,   Thank you for taking the time to leave us with your feedback. We are so very sorry to hear that you have experienced issues with the delivery of your order, I can see that you had placed the order on our standard tracked shipping method, which has an estimated delivery of 3-5 working days. After taking a look into this further It looks like the order has now been marked as delivered, and had arrived with you within 4 working days. I can see that you had since disputed the delivery with our customer support team, and they are now awaiting your response so that we can proceed further. If you can please get back in touch with them at your earliest convenience we can resolve this for you. Kind regards, P&Co

Posted 11 months ago

“The courier service has failed to deliver my parcel and are extremely unhelpful in assisting me trying to locate it or receive a refund”

Helpful Report

Posted 11 months ago

Hey,   Thank you for taking the time to leave us with your feedback. We are so very sorry to hear that you have experienced issues with the delivery of your order, I can see that you had placed the order on our standard tracked shipping method, which has an estimated delivery of 5-10 working days. After taking a look into this further It looks like the order has now been marked as delivered, and had arrived with you within 5 working days. If you have still been unable to locate the parcel, can I kindly ask you reach out to our customer support team through the contact form on our website and they will investigate this further for you. Kind regards, P&Co

Posted 11 months ago

“Haven’t deceived package in two weeks”

Helpful Report

Posted 11 months ago

Hey,   Thank you for taking the time to leave us with your feedback. We are so very sorry to hear that you have experienced issues with the delivery of your order, our warehouse aims to process and dispatch our orders as soon as possible, therefore we can only apologise for the length of time your order took to be delivered, and this will be investigated with the courier in order to prevent such delays in future. I can see that you had reached out to our customer support team and they had provided you with regular updates. It looks like the order has since been marked as delivered, we sincerely apologise for the delay, and do hope you're happy with your pieces. Again, please accept my most sincere apologies for the delay. If there is anything else we can help you with please get back in touch with our support team. Kind regards, P&Co

Posted 11 months ago

“I attempted to contact them about a manufacturing issue via three different methods and never got a reply. After 6+ weeks of never hearing back it became apparent that I was stuck with the faulty items and decided to wear them. A few weeks later I got frustrated and messaged again, this time receiving a reply to explain how they'd never seen any previous messages/comments/reviews but as I had worn the items they could only of a 10% refund. They were sent a reply stating how I expected more considering they'd ignore all previous contact attempts, unsurprisingly I never heard back. Fast forward a while and feeling a little annoyed I leave a comment on an Instagram post about their service, received a fast reply asking me to send them a DM but two weeks went by and nothing again. After this I commented again on the existing thread but this time got a hasty reply to my original DM, I followed up by explaining everything that had happened, but classic this was seen/read and never answered just straight up ignored.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry you've had some trouble with your order and contacting us regarding this issue. I can confirm we did have some technical difficulties with our contact form when you had initially reached out, since then I can see we had responded to your email, and have been awaiting your response in order to resolve things for you. I can confirm we had sent you a follow up email as we had not received a response. Can you kindly check all folders of your inbox incase this has ended up in a junk folder. We would like to ensure the situation is rectified for you and find a solution you're happy with as soon as possible. Again please accept our most sincere apologies for any inconvenience caused. Kind Regards, P&Co

Posted 1 year ago

“I did not receive my purchase!”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry for any delays with the delivery of your order. I have just taken a look into this for you, and can see that the order arrived with you on the 8th March, which would be two days out of the estimated delivery time frame of 3-5 working days. I can't seem to find any emails from yourself regarding this, in future please reach out to our customer support team through the contact form on our website and they will be able to look into any issues or delays with delivery for you. Again, please accept our most sincere apologies for the slight delays with your most recent order on this occasion. Kind Regards, P&Co

Posted 1 year ago

“Never ordering there again. The return costs are just way too high to send something back from Germany. Shopping online and not being able to return the things that don't fit at all for a reasonable fee, is just such a disappointing experience.”

Helpful Report

Posted 1 year ago

Hey,   Thank you for taking the time to leave us with your feedback. I am so sorry we don't currently offer free returns, unfortunately we're currently unable to offer this at the moment. We are working on implementing a better returns solution for our EU customers in the near future. Please be aware that you do not have to return the order back to us with Fedex. The majority of our customers have found cheaper options when using alternative couriers, which in some cases will offer better rates when returning to the UK. If you have any further questions regarding this, or if you require any help in finding a better returning rate, please reach out to our customer support team through the contact form. Apologies again for any inconvenience this may have caused. Kind regards, P&Co

Posted 1 year ago

“As a new customer to the site I order a shirt for myself and paid the extra $22 dollars for the expedited delivery. Not only was my order not processed I received an email with no subject title requesting for a utility bill or my identification. However the money was still taken from my account. There was no link to a phone number to resolve the issue everything is done via email and the process itself seems a bit odd to say the least. I still have no shirt, no refund and No response from any representative at P&Co. Highly disappointed with the service and will not be ordering from here ever again Do Not care how nice the quality of the clothing is. Customer should come first!”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We'd like to sincerely apologise for the inconvenience caused regarding your order. Unfortunately, your order was initially flagged in our system for review, this is not something of a regular occurrence and is usually the result of a number of reasons that can be further explained to you upon request, the most common reason being the choice of card or address used when placing your order. This is a necessary precaution within our order process that helps protect both us and customers like yourselves. Once we are provided with any of the requested information we would then approve the order and ensure this is promptly shipped out to you. It looks like you had failed to provide us with any of the requested, and asked our customer support team to be refunded for the order, which we had issued right away for you. We again apologise this order was flagged in the first place, and hope you understand why we have such processes in place. If you have any further questions please do reach out to our customer support team they will be happy to help! Kind regards, P&Co

Posted 1 year ago

“Items were delivered irresponsibly to my front garden and so were stolen before I got home. I have contacted p&co three times since and have not received any response from them (5 days since original email). I need a response urgently.”

Helpful Report

Posted 1 year ago

Hey,   Thank you for taking the time to leave us with your feedback. We are so very sorry to hear that you have experienced issues with the delivery of your order. Firstly we'd like to apologise for the delayed response, our customer service team is very small and whilst we ensure that we respond to all queries as soon as possible due to the very high volume of queries we do recieve we cannot always respond as fast as we'd like to. We responded to your initial email within an hour, unfortunately any correspondence before this would have pushed your emails to the back of the queue, this is as stated in our automated response. We do advise customers to refrain from sending multiple emails to avoid this from happening. I can see that you have reached out to us regarding this to which we have provided a response and a solution we hope you are happy with. We will however ensure that this is followed up with our warehouse team and passed onto our couriers to make certain that this does not happen again in the future. We sincerly apologise for the inconvenience this has caused. Kind regards,

Posted 1 year ago

“I returned an item immediately and they have not sent my money back and it’s several weeks later. Don’t use this company”

Helpful Report

Posted 1 year ago

Hey,   Thank you for taking the time to leave us with your feedback. We are so very sorry to hear that you have not received your refund as expected. We offer instant refunds for all UK & EU customers, this is the option I can see that you opted for through our returns portal, this means that you should have been refunded as soon as your request was processed, rather than having to wait for the goods to arrive and be processed at the warehouse. I can see that you have previously reached out to our customer service team regarding this issue, to which we have provided a response confirming your refund to your original payment method. We take matters like this very seriously so we would like to ensure that this is resolved as a matter of urgency. Could we kindly request for you to follow this up to confirm that you have received your payment as expected? We sincerly apologise for the inconvenience this may have caused you. Kind regards, P&Co

Posted 1 year ago

“Waited for this to come back in stock. But the neck is so small it was actually difficult to get on and really uncomfortable around the neck once on.”

Helpful Report

Posted 1 year ago

“The item hasn’t arrived and you ask for a review? Where’s my stuff?”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. Please note that our review requests are automated and sent after anticipating the arrival of your order. I am so sorry to hear that you experienced delays with your delivery. Our warehouse team aims to process and dispatch our orders as soon as possible, due to this we'd like to apologise for the inconvenience this delay may have caused you. It appears that your order was held at customs, this is a necessary process over which we have no control, I will however ensure that an investigation is followed up into the delivery of your order. I can see that your order has since been delivered, we hope you enjoy! Any questions or queries you may have please do not hesitate to reach out, our customer service team is always on hand to assist. We apologise for the inconvenience this may have caused. Kind Regards, P&Co

Posted 1 year ago

“terrible sizings, no clairty or help from customer service”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. Prior to purchase we do recommend measuring a favourite item of your own, and comparing those measurements to our Size Guide, alternatively we do also have a Fit Quiz available for each product, which can further assist you in finding the perfect size. If after this you require further information regarding sizing our Customer Service team can further advise. I can see that you did indeed reach out to regarding your order however this was in relation to a change in your order. As our warehouse aim to process and dispatch our orders as soon as possible, at this point your order had already been dispatched. Due to this we were unable to amend the items on your order. We do try our best to catch any orders like this as soon as we can and prevent dispatch. That being said, this is not always possible as we have a very high volume of queries which are responded to accordingly, so we cannot always catch them in time. If you do feel that your item did not match up to the measurements shown, please reach out to our customer service team with images of your item laid flat, clearly showing the tape measurement in the photo they can then pass this onto our product team for further review. We sincerely apologise for the inconvenience caused. Kind regards, P&Co

Posted 1 year ago

“Lousy pair of jeans that ripped 1 week after wearing them while stepping into a car. Looking for a refund.”

Helpful Report

Posted 1 year ago

“I used your size guide and the pants I ordered were way to big. You charge $25 to return stuff and offer no exchanges. I don’t think I’ll be coming back.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. Unfortunately as a small company we are unable to offer free returns, this is something we hope to implement in the future. We have however very recently introduced a reduced cost of $25 for returns, a cost that is a considerable amount lower than the cost that customers paid previously. Customers were previously being quoted between $80-$200 which is why we've spent time working on a better returns solution so that we take on some fees. Please feel free to check with alternative couriers that may offer a cheaper alternative for you. We have been looking at a better returns solution for our US customers, which we hope to have implemented in the future. If you feel that your item did not match up to the measurements as expected, please reach out to our customer service team at they will be happy to help, we do also offer a 45-day returns period for all goods new, unworn and with tags. Apologies for any inconvenience caused. Kind Regards,

Posted 1 year ago

P&Co is rated 4.8 based on 7,308 reviews