P&Co Reviews

Name: P&Co
Rating: 4.79

4.8 Rating 7,308 Reviews

95 %

of reviewers recommend P&Co

About P&Co:

At P&Co, we believe in a conscious mindset. We don't just strive for quality in our clothing and goods, but in everything we do. Our brand is rooted in Birmingham's creative heartbeat, the Jewellery Quarter - a place synonymous with quality. We're inspired by its historic, hardworking, and hardwearing attitude, which fuels our passion for creating clothing that will stand the test of time.

We want to hear about your P&Co experience and how we can continue to create products that you love.

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336

Anonymous

Anonymous // 01/01/2019

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“I never received my order”

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Posted 2 months ago

“Extremely disappointed. I have not received my item, there’s no shipment status and so far all my attempts to contact P&Co for support have been unsuccessful!!! I will not be buying from this company again.”

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Posted 2 months ago

“Haven’t received my order yet.”

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Posted 3 months ago

“If your buying in the US, don’t buy anything if your unsure about the fit. I got a pair of pants that were small on me, and in order to return them it cost $200 just to send it back.”

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Posted 3 months ago

Hey, Thank you for taking the time to leave us with your feedback. We listen and respond to all of our customer's feedback, this is in order for us to make improvements where necessary. We value our US customers greatly, which is why we have spent time working on a better returns solution that allows us to take on some fees. Unfortunately, at this time we are unable to offer free returns but we do now offer $28 for returns, this is a considerable amount lower than the cost that customers paid previously as we were informed customers were previously returning orders from the US with alternative couriers and being charged anywhere between $80-$200. This difference in the price for our UK and EU customers in comparison to our US customers is due to distance. Furthermore, we now offer US Exchanges this is another change which our team have worked hard to implement. With that being said we will keep looking at better returns solutions for our US customers. Apologies for any inconvenience caused, if you have any further questions please get in touch with our customer service team who will be happy to assist. Kind regards, P&Co

Posted 2 months ago

“Great company for men's pants; big fail for women's pants.”

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Posted 3 months ago

“T-shirt are ok but I paid an extra of 45$ from fedex when they arrived in Canada ! I think they should told us before ! In result , I paid more then 100$/each . I will not buy again from here”

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Posted 3 months ago

Hey, Thank you for taking the time to leave us with your feedback. All of our orders are shipped from our warehouse here in the UK. All packages imported to your country may be subject to customs, taxes or other fees. This is as stated within our Help Centre here https://pandco.gorgias.help/en-US/do-you-cover-customs-and-duties-95045 where you can find further information regarding this. You are responsible for all applicable customs, duties, taxes and fees charged by your government. If you have any further questions please do not hesitate to ask. Apologies for any inconvenience this may have caused. Kind regards, P&Co

Posted 2 months ago

“On November 20th, I placed an $800 order with P&Co, expecting delivery within 5 days. The package faced a “Clearance Delay” at the FedEx customs facility once it arrived in the U.S. on November 23, 2024, because FedEx required the shipper, P&Co, to send documentation of the material composition. P&Co did not notify me of this issue, so I stepped in to investigate and provide the necessary details. I called FedEx on November 28, 2024, November 30, 2024, and December 2, 2024, all before P&Co reached out to me. It appears that P&Co was somehow not notified of the issue until I submitted a support ticket. I sent an itemized breakdown of the material composition to FedEx based on website product descriptions on November 25, 2024, and again on December 5, 2024. On December 3, 2024, I received a message from Paige at P&Co stating: “Hey Jason, Thank you for your patience. We’d like to apologise for the delay and any inconvenience this may have caused. We are still waiting for information to be passed over from customs, I have chased this again this morning as a matter of urgency. I can assure you that as soon as we receive an update we will be in touch to let you know. Again apologies for the delay. Kind regards, Paige” Since December 3rd, I have not been contacted by or received any updates from P&Co. On December 5 & 6, 2024, I was informed that P&Co had still not sent the required documentation to FedEx. On December 9, 2024, FedEx informed me that the package will be returned to P&Co. As of December 10, 2024, I have still not received a response from P&Co customer support despite my follow-up. As a huge fan of P&Co who has been ordering from them for years, I am very disappointed by P&Co and their customer support.”

Helpful Report

Posted 3 months ago

Hey, Thank you for taking the time to leave us with your feedback. We are so very sorry to hear about your experience when shopping with us on this occasion. I have taken a further look into the correspondence received by you and sent from our team and can only apologise for the inconvenience this process may have caused you. Unfortunately, orders above $800 can often be flagged during the customs process. This usually happens when further information is required either by the sender or receiver of the package. On this occasion, we were indeed contacted by customs for the request for further information required to clear your order. Sadly however it took several days for customs to action this at which time your order was then sent back to us. I can see you were in further correspondence with a particular member of our customer support team following this who provided you with further updates and assistance which allowed us to fully resolve this issue for you. Again we would like to sincerely apologise for any inconvenience this may have caused. We hope now that your order has been received you are happy with everything, as ever we are always here if you have any further questions. Kind regards, P&Co

Posted 2 months ago

“Really strange shape and sizing on the pants I bought. Looked completely different to the photos. Returns are not covered so I had to pay $47 to post them back. I would have just kept them if they were even vaguely wearable. The tshirt is nice though. Good quality material and fits well.”

Helpful Report

Posted 3 months ago

Hey, Thank you for taking the time to leave us with your review. We are sorry to hear your order has not been as expected, we like to ensure the images on site reflect the true nature of each product, so we apologise that on this occasion you feel our current images do not match up with the product in hand. I will be passing this feedback over to the relevant team for further review. Sadly I cannot see any correspondence from you regarding this particular issue and since you have now returned this order to us our customer service team can no longer take a look into this for you. Please note that our team are always on hand if an order is not as expected and can always help find a suitable solution for you. If you have any further questions or queries please do not hesitate to ask. We hope you enjoy the rest of your order. Apologises for any inconvenience this may have caused. Kind regards, P&Co

Posted 2 months ago

“12/5/24. I have not received my order.”

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Posted 3 months ago

Hey, Thank you for taking the time to leave us your review. Sadly orders at this time of year are subject to hindrance, due to the influx of packages and subsequent delays within the postal network. We sincerely apologise for any inconvenience this delay may have caused you, however, I can see your order has since been received. We sincerely apologise for any inconvenience this may have caused you. We hope you enjoy your order, any questions please do not hesitate to ask. Kind regards, P&Co

Posted 2 months ago

“I can’t write a review because I have not received my order yet. Why is this?”

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Posted 3 months ago

Hey, Thank you for taking the time to leave us with your feedback. Due to the time of year, orders have been taking a little longer than usual to be delivered. The influx of parcels has sadly resulted in delays within the postal network. We sincerely apologise for any inconvenience this delay may have caused you, I can see however that your order has now been received. We hope you enjoy your order, but if you have any further questions or queries please do not hesitate to get back in touch. Apologies again for any inconvenience caused. Kind regards, P&Co

Posted 2 months ago

“I have not received my order yet so I cannot give you a proper rating . I have no idea when it will arrive??? I think better communication with the customer would be great!”

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Posted 3 months ago

Hey, Thank you for taking the time to leave us with your feedback. We wanted to apologise for any recent delays you may have experienced with your order to Canada due to the strike which was in place. During this time I can see you did reach out to our customer service team who were able to provide updates and further reassuring assistance. Following the end of the Canada Post strike, we were assured that all orders which had become held up would now be processed, in the order in which they were received. As soon as your order has begun making its way to you you should be able to follow it with the tracking information you were sent upon purchase. If however you are still experiencing issues with the delivery of your order after this time please reach back out to us and we can take a further look for you. Please accept our most sincere apologies for any inconvenience caused. Kind regards, P&Co

Posted 2 months ago

“Hi, I still didn’t receive it. Is it normal? Thank you,”

Helpful Report

Posted 3 months ago

Hey, Thank you for taking the time to leave us with your feedback. We wanted to apologise for any recent delays you may have experienced with your order to Canada. Due to the postal strikes which were in place, some of our shipments to Canada were affected. However, following the end of this strike, we have been assured that all orders which had become held up have now been or are in the process of being delivered. I can see that since your order was successfully delivered to you. We would like to take this opportunity to thank you for your patience and understanding during this period. Please feel free to contact our customer support team if you have any further questions or concerns. Kind regards P&Co

Posted 2 months ago

“I did not get it! When is it coming?”

Helpful Report

Posted 3 months ago

Hey, Thank you for taking the time to leave us with your feedback. We are so very sorry to hear you have experienced issues with the delivery of your order. Delays during this time of year are to be expected, this is due to the influx of packages within the postal service. Our Customer Service team are always on hand however to further assist in instances like this one. I can see you have not yet reached out to us however therefore on this occasion, our team have now reached out to you. They will now further advise, as there appeared to be an issue with your address used, if you could kindly get back in touch with our team they can ensure the safe arrival of your order. Our sincere apologies for any inconvenience caused during this delay. Kind regards, P&Co

Posted 2 months ago

“I ordered a size UK6 (short) and they fit everywhere really well except the waist. I'm petite and can't even button them. If I ordered however many sizes up I'd need to in order to get them to button, I can't imagine how big they'd be everywhere else. Now I'm stuck with a $25 return fee, and the Return Portal says these aren't eligible for exchange. The quality seems great and the look is very cute, but beware-- the cute ad photos may cost you $25 with nothing to show for it.”

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Posted 4 months ago

“I want to return this but the system isn’t accepting my order number”

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Posted 4 months ago

Hey, Thank you for taking the time to leave us with your feedback. We are sorry to hear you have experienced issues with our returns portal. I can see however that you have since created a return with us successfully, we apologise for any inconvenience which may have been caused during this time. If you experience any issues in the future please reach out to our Customer Service team who are always on hand should any issues arise such as this one, they are always on hand and happy to help! Apologies for any inconvenience caused on this occasion. Kind regards, P&Co

Posted 3 months ago

“You can tell how good a company is by it's customer service. In P&Co case it's lack of customer service. I have bought quite some amount of clothes from P&Co and fair to say it's reasonably priced and decent quality. However, I recently had an issue with a pair of jeans and emailed their customer support about the issue. It's been 9 days and I've heard nothing back. In fact their information says not to chase as it will take longer to get back to me!...Charming. It's all very well having trendy ads on Instagram and emails etc, but focus on your loyal customers! In fact I had a query for an order with a rival company. They replied to my email within 1 hour. With P&Co I'm still waiting...and waiting.”

Helpful Report

Posted 5 months ago

Hey, Thank you for taking the time to leave us with your feedback. We are so very sorry for the experience you have had when shopping with us, this is certainly not a reflection of how we typically operate. Our customer service team do their very best to answer emails as quickly as possible working from oldest to newest to ensure customers are answered fairly. We ask that customers refrain from sending multiple or follow-up emails as this does unfortunately move your email to the newest tickets which then takes our team longer to get to. We are currently a very small team in customer service but are making every effort to expand our team to ensure we can deliver the best customer service and experience for our customers. I have taken a look into your query, which a member of our customer service team has replied to and we are currently awaiting your response. We'd like to resolve this with you and provide a solution that works for you. We are so very sorry for any inconvenience this may have caused you. Kind regards, P&Co

Posted 5 months ago

“I wanted to return this product not because it was bad product but because it didn’t fit me. When I tried to return it from Denmark back to England,I found out that it would cost me nearly 65 pounds to ship it. For me, that’s a very high cost and it’s almost 80% of the cost of the pants, so I kept them. Maybe in the future you could help by making some sort of agreement regarding returning of products, because of this I can’t afford to buy any more clothes from your company.”

Helpful Report

Posted 5 months ago

Hey, Thank you for your review. We are sorry to hear you are facing high costs to return - we understand the frustration and disappointment it causes. Unfortunately, we are not yet in a position to offer free returns worldwide, nor are we yet able to implement it logistically. For this reason we make it as clear as possible to customers before checkout that the cost to return will be their responsibility. We are sorry if you missed this advice. Please be assured, we are doing everything we can to find a better solution for our EU customers and we hope to have this implemented soon. We are sorry for this being the situation in the meantime. Our advice to customers is to check what the cost of return may be from your location before purchasing and to always refer to the size guides and charts available to minimise the likelihood of return. Apologies again for the inconvenience. Kind regards, P&Co

Posted 5 months ago

“Hello, I didn’t receive my order. Do you know when I will receive it ?”

Helpful Report

Posted 6 months ago

Hey, Thank you for taking the time to leave us with your feedback. We sincerely apologise for the delay around your order, we have currently been receiving a very high volume of queries, which we respond to accordingly, however, due to demand we cannot always respond as quickly as we would like. With regards to the delivery of your order, it looks like there was a slight delay during transit due to custom clearance. I can see that a member of our customer support team had responded to your email, and the order was delivered one day outside of the estimated delivery time frame. Again pleased accept our sincere apologies for any inconvenience caused during this delay. Kind Regards, P&Co

Posted 5 months ago

“I order a pair of size 16 thinking that I was ordering a generous size based on other comments and the sizing chart. They are too small. Returning hasn’t been a simple process, plus I have to pay for the return shipping costs.”

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Posted 6 months ago

Hey, Thank you for taking the time to leave us with your feedback. We are sorry to hear your most recent order was not as expected. We recommend taking your own measurements in accordance with our Body Measurement guide and comparing these to our Size Guide which is designed to help you find your perfect fit. Alternatively, we do have a 'Find your Size' widget available for each product, which can further assist you. I can see you have since arranged a return for this product, we are sorry to hear this service has not been as smooth as expected. Unfortunately, our returns are not currently free, we do not have an alternative option available, this is something we are working on implementing in the near future. We do however now have a reduced cost of $28 for returns, a cost that is a considerable amount lower than the cost that customers paid previously, and a cost which we can now absorb. For any items which you feel don't match the measurements on our website as expected, or you believe to be incorrectly labelled, we recommend reaching out to our customer service team first before returning along with any images you can provide, they can then take a look for you to provide a suitable solution. We apologise for any inconvenience that this may have caused. Kind regards, P&Co

Posted 6 months ago

“Haven’t got the t-shirt yet”

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Posted 6 months ago

Hey, Thank you for taking the time to leave us with your feedback. We are so very sorry to hear that you experienced delays with the delivery of your order. Our review prompts are sent to you automated based on the expected arrival of your order. Please be advised our delivery dates are given as a guide only, unfortunately in some circumstances, delays can arise. I can see however that your order has now been marked as delivered one day later than intended, we apologise for this. Unfortunately, we could not see that you had reached out to us at this time regarding the status of your order, we hope this will not be the case, but if a similar situation arises in the future I would recommend contacting our customer service team. They can work with our warehouse team to investigate the whereabouts of your order and provide further updates. We really hope you enjoy your order, we apologise for any inconvenience this experience may have caused you. Kind regards, P&Co

Posted 6 months ago

P&Co is rated 4.8 based on 7,308 reviews