Pashmina.com Reviews

Name: Pashmina.com
Rating: 4.75

4.8 Rating 130 Reviews

92 %

of reviewers recommend Pashmina.com

4.8

Based on 130 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had ordered the scarf 8th Nov 2024. Till 16th Nov, I did not know what is the status of my order, as I did not receive the scarf neither any notification if it is shippers or not. On 16th Nov I finally messaged to ask the status, The customer service person firstly did not know the status and said he will revert back. After not receiving any message, I had to write back , wherein I was told that the scarf is not shipped. When asked why was it not, I got a very unapologetic response saying a delay of few days is always there and should not be an issue. Considering the delay and fact that the scarf was not shipped, I asked for a refund. Surprisingly,the refund was processed within no time!!! Not once did the customer service personnel said that the scarf will be shipped immediately or yay or tomorrow, it was very happy to process the refund. I had heard a good reputation about Pashmina. Com, and hence had decided to buy from you. But the experience has left a very bad taste.”

Helpful Report

Posted 5 months ago

“Terrible service and lack of feedback for my order. I ordered the pashmina on the 19th of October, it took until the 23rd for them to ship it, and they gave me no indication that they would demand signature on delivery when I didn’t request it. I had hoped the item would arrive in time for my trip on the 30th and although I requested for it to be delivered without signature this didn’t happen. They use Fedex, which don’t give the customer any control over their shipment which they have paid for, and FedEx have been completely useless at carrying out my request. There were only two feeble knee-jerk responses from the vendor to Fedex to follow up and now it’s been 5 days of no progress. Buyer beware if you aren’t home to receive your order. I am no longer interested in dealing with this company other than to receive a refund for being treated so poorly.”

Helpful Report

Posted 1 year ago

“I ordered 7/27, and as of today 9/3, I still don’t have my scarf. I understand things happen, but the company never even tracked to see if it was received.”

Helpful Report

Posted 1 year ago

Pashmina.com is rated 4.8 based on 130 reviews