“I canceled in time my hotel booking through Rehlat. I was told that I would get my refund soon. No refund in sight until today after 1 and half months.
Many many many emails were exchanged but no refund….
I called Uk Rehlat office was told refund will be in 48 hours…no refund
What’s going on ?????”
“Avoid at ALL COSTS!
I used Rehlat to book a hotel room, which they were unable to reserve for me for some obscure reason.
It's now been over three weeks now since I am chasing them on a regular basis to get a refund and still haven't seen a sign of a single penny on my account.”
“This company is a fraudulent agency. They charged me 120 Euros for a hotel booking but did not make the booking. After charging my credit card, I was informed the reservation was not made as the price had increased and if I wanted to continue with the reservation I would have to pay 76 Euros more. It is to be noted that this is illegal as the contract was formed as soon as I paid the price offered and my credit card was charged. However, they took the payment but refused the reservation. I have followed over 20 times in the last 2 months to demand my payment return. Their response comes from a chatbot instead of a human being. I shall be taking this to the e-commerce customer regulator as an aggriveed customer and lawyer.”
“If there was negative star I'd put that. This is a scam artist business. Rehlat is a fraud. You will do yourself a favor and not do business with them. Otherwise, you will experience the same fraud as hundreds of other users.”
“i feel cheated..
hotel booking has been canceled and a full refund will be initiated for the amount of 298.839 EUR for booking I'd RGL1759068 , Which will be credited to your respective bank account within 10-15 business days.
B U T… It has been more than one and half months since I processed the refund, and I still haven't received the refunded money. We already contacted with The Grand Cocoe hotel in Japan., This is not a problem with Japan’s Hotel, They have not yet received any payment from REHLAT.
When I made the booking reservation, the condition when I booked the room was "free cancellation the day before check-in,
and the payment will be made to the Japanese hotel after check-out."
At the beginning of April, I booked a room for February 2024. I didn’t expect REHLAT to cash it out with the credit card bank immediately. On the third day, I immediately canceled the reservation, but I was constantly being troubled. I even completed the check-out on April 19, within 10 to 15 days Refund directly to my credit card bank. Unexpectedly, no refund has been made after more than a month. It is unacceptable for such a company with no credibility.”
“bought tickets from Rehlat from in 2021 and those flights got cancelled due to the pandemic. It's been 2 years of me reaching out to Rehlat to issue a refund through numerous calls, instagram DMs and email. They were expensive flights and they've just stolen the money. I reached out to the airline and they said they've already issued to refund to Rehlat. I've reached out to customer support multiple times and every ticket they create they close it themselves without consulting me or resolving the issue.
This company runs like a scam. Beware and never book your flights through Rehlat”
“SCAM! AVOID! This company stole over $620 from me when I booked accommodation in Sydney. The booking apparently failed but they debitted the money from my account instantly. Rehlat advised that they would reimburse me for this and never did, they just kept my money. Apparently they have done this to many people, please don't be one of them!”
“When you book a hotel they will show you free cancellation but once you pay the money it will change to no refundable. That’s it you fell in the trap and you’ll never get your money. You’ll get lots of apologies and promises but never the money. Beware dealing with them.”
“From: Cherrit
Sent: Wednesday, May 3, 2023 12:52 PM
To: Rehlat
Cc: Rehlat ; Rehlat
Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia
Importance: High
Dear Rehlat,
This is seriously disappointing that even after I spoke to Rehlat yesterday and advised to issue my refund to Rehlat account no email or response from Rehlat as yet.
I cannot believe the confidence of Rehlat.
Where are you guys?
This is getting really annoying, it has been over 5 months since I initiated my request and still I have not received my long pending monies.
Per Rehlat policy, all the refunds will be issued within 5-7 working days and as usual repeatedly Rehlat is giving false promises and not keeping up on their own policies. Are you really obliging to your terms and conditions?
This company is incompetent and a fraudster and very unprofessional.
Where is my refund? You guys are nastiest of the companies in the world who do not care of customers and stealing money from customers.
Legal activities will be followed.
Thank you.
Warm Regards,
Cherrit
From: Cherrit
Sent: Monday, April 17, 2023 8:08 PM
To: 'Rehlat'
Cc: 'Rehlat' ; 'Rehlat'
Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia
Dear Rehlat,
Where are you guys?
This is getting really annoying, it has been over 30 working days since I issued my banking details upon your request and still I have not received my long pending monies.
Per Rehlat policy, all the refunds will be issued within 5-7 working days and as usual repeatedly Rehlat is giving false promises and not keeping up on their own policies. Are you really obliging to your terms and conditions?
This company is incompetent and a fraudster and very unprofessional.
Where is my refund?
Legal activities will be followed.
Thank you.
Warm Regards,
Cherrit
From: Cherrit MM
Sent: Saturday, April 1, 2023 9:19 AM
To: help@rehlat.com
Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia
Importance: High
Dear Rehlat,
This is getting really annoying, it has been over 19 working days since in issued my banking details upon your request and still I have not received my monies.
Per Rehlat policy, all the refunds will be issued within 5-7 working days and as usual repeatedly Rehlat is giving false promises and not keeping up on their own policies.
This company is incompetent and a fraudster and very unprofessional.
Where is my refund?
I will have to go ahead with the next step in legal proceedings as Rehlat is not willing to close this out for me.
Thank you.
Cherrit
From: Cherrit MM
Sent: Saturday, March 18, 2023 10:05 AM
To: Rehlat
Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia
Dear Rehlat,
Today is already 8 working day since I issued my bank details. Per Rehlat, all the refunds will be issued within 5-7 working days and tomorrow will be 9th working day after the refund forms were filled up.
Repeatedly Rehlat is giving false promises and not keeping up on their own policies. This company is incompetent and a fraudster and very unprofessional. Where is my refund? I will have to go ahead with legal proceedings as Rehlat is not willing to close this out for me.
Warm Regards,
Cherrit M. M.
From: Rehlat
Sent: Monday, March 6, 2023 12:45 PM
To: Cherrit MM
Cc: help@rehlat.com
Subject: Re: CP for BID 4214960 SA //11 Jan 2023//Air Arabia
Dear Guest,
Thank you for contacting the Rehlat Support team!
Please click on the online form below and submit your bank account details with the IBAN number, Swift code and bank account number at the earliest.
Online Refund Form- click here
In case of delay please send us an email for immediate action.
Thanks & Regards
Sravani
On Sun, 5 Mar at 1:49 PM , Cherrit.mm wrote:
Dear Rehlat,
This is very unprofessional and still awaiting for my refund after more than 60 working days. Rehlat is not keeping up with their promise. This company is incompetent and a fraudster. It’s been 45 working days since 11th January 2023 till date. Where is my refund? I will have to go ahead with legal proceedings as Rehlat is not willing to close this out for me. I do not look forward to hear from you at all. Will see you at court.
Warm Regards,
Cherrit M. M.
From: Cherrit MM
Sent: Tuesday, February 28, 2023 2:29 PM
To: Rehlat
Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia 30 working days complete
Dear Rehlat,
This is very unprofessional and still awaiting for my refund after more than 30 working days. Rehlat is not keeping up with their promise. It’s been 33 working days since 11th January 2023 till date 28th February 2023. Where is my refund? I will have to go ahead with legal proceedings as Rehlat is not willing to close this out for me. I do not look forward to hear from you at all. Will see you at court.
Warm Regards,
Cherrit M. M.
From: Cherrit MM
Sent: Tuesday, February 21, 2023 3:29 PM
To: Rehlat
Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia 30 working days complete
Dear Rehlat,
I have been awaiting for my refund as yet. It’s been 30 working days since 11th January 2023 till date 21st February 2023. Where is my refund?
Thank you.
Warm Regards,
Cherrit M. M.
From: Cherrit MM
Sent: Tuesday, February 21, 2023 3:23 PM
To: Rehlat
Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia
Dear Rehlat,
I have been awaiting for my refund as yet. Its been 30 working days since 11th January 2023 till date 21st February 2023. Where is my refund?
Thank you.
Warm Regards,
Cherrit M. M.
From: Cherrit MM
Sent: Tuesday, February 14, 2023 2:24 PM
To: Rehlat
Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia
Dear Rehlat,
I have still not received my refund. Please let me know when can I receive my amount to my account.
This is very unprofessional for not responding to my request since 14 days already. I will escalate this to customer court and ombudsman for further processing if I don’t hear from Rehlat on my request and have a full closure within 24hours.
Thank you.
Warm Regards,
Cherrit M. M.
From: Cherrit MM
Sent: Saturday, February 4, 2023 9:38 AM
To: Rehlat
Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia
Dear Tamer/Rehlat,
I still did not receive a response from Rehlat on my full refund. Please process it immediately.
Thank you.
Warm Regards,
Cherrit M. M.
From: Cherrit MM
Sent: Thursday, February 2, 2023 9:54 AM
To: Rehlat
Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia
Dear Tamer Mohamed,
Its more than 23 days since I requested for a full refund. Can I please have the status of my refund? When can I receive my money on my bank account?
Thank you.
Warm Regards,
Cherrit M. M.
From: Rehlat
Sent: Tuesday, January 10, 2023 5:46 PM
To: Cherrit MM
Subject: Re: CP for BID 4214960 SA //11 Jan 2023//Air Arabia
Dear Customer,
Thank you for contacting Rehlat Customer Support!
As per your request, we cancelled your booking and refunded the full amount. The refund amount 2259.85 SAR will be refunded within 20 working days and added to your bank account within an additional 5-7 working days, depending on your local bank.
If you prefer an immediate refund, we have the option KARAM+ (the option of wallet balance with unlimited validity) which will be added to your account immediately and the same option can be used for the next immediate reservation or any future reservations with us. Please definitely reply to this email if you want to get a refund urgently via the KARAM plus option. Should any delay occur, please send us an email for immediate action.
We appreciate your reservation with us; please feel free to contact us for further assistance.
Thanks & Regards
Tamer Mohamed
API Operation Executive
Dubai I Kuwait I Saudi Arabia I India I Egypt
Email ID: rehlat
On Tue, 10 Jan at 6:39 PM , Cherrit.mm wrote:
I still did not receive a response from Rehlat on my full refund. Please process it immediately.
Warm Regards,
Cherrit M. M.
From: Cherrit MM
Sent: Tuesday, January 10, 2023 2:24 PM
To: 'Rehlat'
Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia
Dear Rehlat,
Please give me a full refund immediately. I will book a replacement flight from other website.
Thank you.
Warm Regards,
Cherrit M. M.
From: Rehlat
Sent: Tuesday, January 10, 2023 2:18 PM
To: Cherrit MM
Subject: Re: CP for BID 4214960 SA //11 Jan 2023//Air Arabia
Dear guest,
Greetings from the Rehlat customer support team!
Please accept our apologies as your flight is completely out of seats. And we are unable to confirm the reservation for that reason.
We would like to draw your attention to the following available trips:
Please note there is a fare hike on this flight with 139 SAR, You can pay through the below payment link :
After payment, please reply to the e-mail with the nationality of the traveler so that we can confirm the reservation
We are waiting for your response to take the necessary actions accordingly, whether it is your choice of an alternative date and time or a full refund.
Please reply as soon as possible as seats are subject to stock running out or price increases as long as they are not confirmed.
Thanks.
Thanks & Regards
Bassem Saeed
API Operation Executive
Dubai I Kuwait I Saudi Arabia I India I Egypt I Bahrain I Oman I”
“It is almost a month that a can't get my refund from the company. As they said earlier refund will be made within the period of 10-15 working days, but still nothing. My reservation number is RGL1709228”
“I done my Reservation included seaplane transfer. But the resort tells me, that my Reservation is without seaplane transfer. On my hotel voucher and confirmation from rehlat.com is the reservation included seaplane transfer. I am writing and calling every day but nobody can solve the problem. The resort wants 970$ for the transfer.
Dont book on this page.
Booking id: Rcom1821371”
“Fraud and scammers, they booked me a hotel room in Dubai, I arrived and did not find my booking in the hotel. I called them and they kept me waiting in the hotel till midnight, then told me sorry we cannot do anything. They promised to refund me in one week and they did not till now
No one should deal with them, they will only steal your money”
“Etickets are not provided automatically after completing payment and confining the booking. After calling the customer service to email the Eticket they only sent an email confirmation as shown below.
“ Dear Customer,
Thank you for contacting Rehlat Customer Support!
Please note that your booking has been confirmed with us. Please do not worry as your e-ticket will be on your registered email after receiving the ticket booking confirmation from the airline, at a maximum of 17:00 GMT on the same day.
The ticket copy will be automatically sent to your email with the ticket number. Therefore, please do not re-book the same flight without obtaining confirmation from our support team via call / email.
If you require any additional support, please feel free to refer to this email.“
The custimer service also confirmed that they will send on the same day but didnt receive anything!. Frustarted and upset with their service. I hope they send it today. Will update my review once this issue is resolved.”
“Sad to see how many people have been scammed by this company including myself! My advice: AVOID AT ALL COSTS!!!
It's been more than a month and still haven't received my refund!
RGL1574072”
“4 months and no refund yet
I had booked 5 tickets having reference PNR no. 4122390 (reference No. 4122390) for myself & my family members on 02-12-2022 From Cairo to Riyadh in Flynas airlines for a travel of 03-02-2022. Paid the full money in advance Total Fare 8616.93 saudi riyals, later i got a mail saying that the fare changed and i have to pay 1700 riyals to confirm the booking, i paid it. and after some time i got another mail saying sorry again the fare change and i need to pay 1500 riyals or i can cancel the booking. i asked for cancelling the booking and asked for refund. i keep calling the help center and mailing them but till now did not receive my refund. its now 4 months”
“Fraud company. Will not refund you. Will take your money and not book hotel or flights. Everybody contact your card issuer or bank to claim your money back. Hopefully they get pressed charges and go to prison
There offices are in kuwait. Ahmed Al bader travels office in Mezanine floor in Al Bahar complex in Hawally, Tunis street.”
“Awaiting Refund… Fraudulent Company
I am awaiting my refund for bookings that i cancelled.
I made a hotel reservation with Rehlat, and contacted the hotel i had the reservations with. The hotel told me they had NO reservations in my name even though Rehlat had confirmed this via email!!
I immediately cancelled the booking with Rehlat as i suspected malpractice and booked with the hotel directly.
Rehlat confirmed my booking had been successfully cancelled and the refund amount due.
I contacted Rehlat to query about my refund, but i get the generic response claiming they have created a ticket for my request. On one occasion, the ticket was closed without any response or reasons provided.
I now have no option but to escalate this and contact my credit card provider to get my money back.
My booking numbers are below.
Rehlat Reference Number
RGL1675775
RGL1675826
I have been scammed, and they have stolen my £££. They purposely make it as difficult as possible to get YOUR money back.
Go with trusted provider, who speak to if the need arises.... NEVER Rehlat
I will update this review if i get my refund and how things progress.
Kind Regards”
