“Arrived quickly, even in the holiday season. Seems to be well built, and the 2 gallon size is perfect for rinsing dirty feet and boys before getting back into the car.”
“My pro started leaking and I sent it back. Then they refunded me but the email said they would replace the product. Customer service takes a few days to respond. Now I can’t order a pro because they are on pre-order.
Literally in the middle of a water crises in Hawaii and we don’t have healthy running water due to the petroleum leak by the navy.
It was great while it lasted. But customer service dropped the ball on us 😔 They didn’t pay attention to the emails. I asked for a refund on the box I had to pay for to ship it back and they refunded the entire purchase. The email prior said once I shipped it back to let them know and they would ship one immediately.”
Hi Shane,
Thank you for leaving us a review. We have looked further into the communication with you and our customer service rep and there seems to have been some confusion. You were correctly refunded the shipping fees associated with shipping the unit back to us and a replacement was sent out to you on January 10th (UPS tracking number 1Z377Y420321979835), as stated in the email chain with you and our rep. Your entire order was not refunded.
A final email was sent to you, January 11th, confirming the packaging refund and replacement and a response has yet to be received. I hope any miscommunications have been cleared up. Please let us know if we can assist you any further.
Best,
Team RinseKit
“I’ve had 3 rinse kits, they have all broken. I decided to order a spare part for my last one, I got in line to order and also saw 3 cool towels and decided to buy those. I was excited to get the stuff and start using my rinse kit again. I accidentally put in the wrong shipping address. But I immediately realized it and right essay sent an email to the customer support email to notify them for the correct address. They took 4 days to respond and told me sorry but it had already shipped. So now I’m out $100. Would have been nice if you had checked on your support ticket more quickly. So I continue to have a rinse kit that doesn’t work and I’m $100 poorer.”
“My son bought the + model and complained after a year that rinse kit won't work, so he bought your competition, and was going to throw away and of course I had to see if I could fix..
The seam has a very small leak, bought pump to slowly add pressure”
Hi Chris,
Thank you for leaving us a review. So sorry to hear about your son's experience with our products. Both of our pressure-dependent models are backed by a 1 Year Warranty, if there were any pressure issues noted within that year, we would have offered a replacement. However, we do not have any records of correspondence with him that we can find.
Please feel free to reach out to us if the Pressure Booster Pump does not meet your expectations and we will be happy to help you out.
Best,
Team RinseKit
“Dude, this thing is so epic! I didn't realize how often I would be using it but between my dogs, surfing, surfing, hiking, weekend camping I seriously use this thing almost every day. I think they did a great job with the spray settings, I can switch it up depending on whether I'm just rinsing or doing serious cleaning. Just get one, they have AfterPay! 🤌”
“Ordered on 12/8 for a Christmas gift. Called and L/M and emailed to inquire on status after two weeks of waiting. Didn’t get a reply until after Christmas. Love the product, but disappointed in the customer service.”
Hi Christian,
Thank you for leaving us a review. We sincerely apologize that your order was delayed! After taking a look into your correspondence with our customer service team and it appears that you reached out to us on 12/21 and our typical response time is about 3-5 business days as stated in our auto-response email. Taking the Christmas Eve holiday into account, we responded in a timely manner. Additionally, if we had shipped the order on 12/21, we could not have guaranteed delivery by the holiday. Please let us know if you have any further questions or concerns.
Best,
Team RinseKit
“Product was ordered on December 9th, before the holiday delivery deadline. It is now Christmas Eve and the item has not even shipped yet. You guys weren’t even close.”
Hi Chris,
Thank you for your recent review. We are so sorry that your order didn’t ship out! We do not have any correspondence or messages from you, or we would have sent out a replacement earlier. Today, 12/27, we will be sending out your replacement and a tracking number should have been sent to you via email. We sincerely apologize for the inconvenience.
Best,
Team RinseKit
“Bought 2 for Xmas gifts, 1 for myself. The one I opened leaks air from the plunger and will not hold pressure for any length of time. Hope the others are better.”
Hi Robert,
Thank you for taking the time to leave the Sport a review! We are so sorry to hear that your bottle isn’t holding pressure! We haven’t seen any emails or messages from you, but we would like to look into this further to work toward a resolution or send a replacement. Please fill out our warranty form (https://rinsekit.com/pages/warranty-form) at your earliest convenience and our customer service rep will be in contact with you soon! Please note, a receipt or proof of purchase will be required to fill out the form. Please let us know if we can be of further assistance.
Best,
Team RinseKit
Hi Kurt,
Thank you for taking the time to leave the Rinsekit Pod a review. We are truly sorry for the state the sticker arrived to you in, we would be more than happy to send some new ones your way! Please let us know by responding to our CSR's email.
Best,
Team RinseKit
“This is my second rinsekit after many years of service from my first. Our family uses it non stop as it lives in the back of the truck and is in constant use with our family. Its great for every outdoor activity from surfing, kiteboarding to camping in the mountains. We love filling it up with warm water for those chilly days at the beach and using it warm our wetsuits up after a surf session. Thanks we are very happy with it!”
“It only sprays for 4 mins and then the pressure is slightly less afther 3:45seconds and the hot rod takes to long to get to a very nice and comfortable warm like in an hour? The kit doesn't even have a small portable external battery. & the hotrod can only power from a car 12v! I said enough! The products on the right path but I'm afraid your stuck in the dark ages with idea. Wish I had enough money I could build this better and I'm just a kid!!! What do I know. Well I know I won't recommend this now that I've own it for a sometime now. I just was expecting more engineering in a product not this pro! Don't see the pro of itself,😏 my kids say "we could have made this ourselves in a diy and gotten a Nintendo switch DAD!! because that's more of a completed portable device"”
Hello Mark,
Thank you for leaving us a review. We are very open about the specific spray settings and spray times on our website, depending on the amount of pressure in your kit and the setting you are using, the spray times WILL vary. Additionally, we are open about how long it takes for the Hot Rod Water Heater to heat up the water in your RinseKit. As stated in our FAQs section, the heater will heat the Plus 11 degrees Fahrenheit every 30-minute interval and the Pod heats 13 degrees Fahrenheit every 30-minute interval. It will not heat up very quickly if you are, as an example, taking a quick drive to the beach. Also, the purpose of the Hot Rod Water Heater, and RinseKit in general, is to have hot water on the go. Hence the heater does not have a plug you can use to attach to your home. If you are looking for a RinseKit that has a battery, we have released our first battery-operated RinseKit a few months back (https://rinsekit.com/collections/pro-series/products/rinsekit-pro)
One final note, after looking back at your correspondence with our customer service rep. it appears that you had insulted them, calling them a highly inappropriate slur, for an out-of-stock issue that was out of our control. We do not take these emails lightly nor do we condone this type of behavior which is why we refunded part of your first order with us.
Best,
Team RinseKit
“Order was promptly filled. Item was purchased as a gift. They expressed interest because a relative has one and they use it a lot because they surf and also take their dogs to the beach often.”
“GREAT product. 100% better than the RinseKit+. 95% of the water was used up in the RinseKit Pro. Would give it a 6 out of 5 stars if there was a HEATING ELEMENT (I know it will be released in 2022). I recommend this product for anyone who does overlanding, camping, outdoor activities, and preparedness.”
