“One star is too much, but there is no option for zero.
Told me 8hours before the delivery that they had confirmed that they did not have the building to send to me.
Absolutely shocking customer service on the phone - wish I had found these reviews prior to ordering.
Stay well clear”
“Don’t touch this shambles of a company with a barge pole. Goods only arrived after 4th attempt! You ring them, they don’t care, they won’t ring you back, nor reply to emails! To top it all they accused me of lying! Even the seller berated Shire and is refusing to use them!”
“Took money for a shed which has not been delivered and delivery company have nothing for me from Shire GB. Shire will not respond to emails or voice messages.
The company and owners have no shame in taking money without delivering items. What a lovely family firm! Totally untrustworthy.”
“I ordered a garden arbour from garden chic they ordered from shire GB it came a part was missing and a corner post was that rotten it was not for for purpose. The collection date was accepted that day came all of a sudden they don’t have a driver so the earliest was a week later. It’s not acceptable I’ve put a complaint in and be very careful when buying online as you never know what condition the product will be like but deffinately was not checked before been sent out.”
“Terrible company. Ordered summer house for £1400.When built the roof was sagging. Asked them to rectify and Rob told me it’s not their problem as I built it myself. They sent a few bits of wood and told me to brace the roof myself. Customer services don’t reply for up to a week. Worst company I’ve ever dealt with. Look at the other reviews. Don’t buy anything from them. Crooks”
“If you could improve DELIVERY!! We had 3 attempts at delivery 2 failed through total incompetence and no customer care we did all the chasing got fed up with everything eventually product delivered, base very weak otherwise value for money”
“I'd like to warn you before ordering from this company I ordered a shed through Wilkos had notifications t by Shire that delivery would be 7thJune that was ok .Then I received a e.mail from Ellie Marshall that the delivery is now 23rd May the day came no show .Sent e.mail informed there would be a investigation for the reason .I sent more e.mails for any guidance. Received e.mail this morning 25th May from Ellie Marshall that their had been a data problem and the new date was 7thJuly this year hopefully .What a pathetic excuse to blame a system error”
“This review was originally for Shire GB as Garden Street sent me to them ! However after 6 weeks of no interest huge expense by me to rectify and such stress .. someone albeit the provider as opposed to the manufacturer needs to be held accountable for such a disgraceful delivery of shoddy items and lack of interest with my plight of being ‘had’ basically both in my pocket time energy and stress level. Absolutely worst company and shoddy item ever received ! 6 x 4 bar ordered .. huge chunks of wood missing .. door made with feet that I had to pay to get taken off as not on their picture or their instructions and didn’t fit with them on .. no screws arrived ... door made too tight so cannot be opened or closed without a kick .. shutter does not meet had a pro guy come to look who says it’s been made uneven so Paid a guy to make it fit .. floor is so weak paid a company to come and reinforce it to stop it cracking after one day .. roof felt tears with your fingers as so cheap and weak that no way can be used so had to pay a roof guy to buy and fix genuine shed felt .. all Photos sent and complaints .. no interest atall from these so called service providers !! the bar is just not fit for purpose ! I’ve paid almost £250 now to get things dealt with over the price of £500 to but bar to make it anywhere near of use !! My mum just died I’m currently disabled no work waiting for an op wanted this special to cheer my daughter for 21st birthday gathering . Low on finance spent hours perusing bars that looked strong and durable and at least safe from the elements ... customer service if you can call them that !!! ignore all the messages and have no interest atall . The carpenters and roofers all visited have said it’s just the worst piece of shoddy workmanship item they’ve seen .. I’ve spent money I don’t have trying to make it of use its stress and grief and disgusting ! Do not !!!! Buy from this company PLEASE I urge you .. they did not deserve one star but my review option would not come up without tapping this !! COWBOY COMPANY PLEASE DO YOUR RESEARCH I’M A SINGLE LADY JUST OVER £800 out of pocket for something not fit for purpose and a company that are uninterested and incompetent TO THE HIGHEST DEGREE .. appalling lack of interest from them is the icing on the cake””
