Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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Deutsch

“Es ist ein super guter Service.”

Helpful Report

Posted 1 year ago

“Excellent service. On time and very polite and accommodating. We looked to change our time and it was no issue. Would definitely use this company again.”

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Posted 1 year ago

“Too long waiting time and too long route, took in total 3 hours. Not worth it.”

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Posted 1 year ago

We apologize for the extended waiting time and the lengthy route you experienced during your recent journey with us. Your feedback is essential, and we sincerely regret that your travel did not meet your expectations. We understand the value of your time, and we take your comments seriously. Your feedback will be used to assess and improve our services, ensuring a more efficient and satisfactory experience for our customers. Thank you for bringing this to our attention, and we're sorry for any inconvenience caused.

Posted 1 year ago

“First rate service and would definitely use again. Didn’t have to wait too long before departing from the airport and when being picked up from the hotel for the return journey, the driver was a few minutes early which was a pleasant surprise.”

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Posted 1 year ago

“The best driver!”

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Posted 1 year ago

“Fijne service”

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Posted 1 year ago

“Great service.”

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Posted 1 year ago

“We are so disappointed. When we arrived we were late and our luggage was missing we called and were promised to go with next bus. But when we arrived we had to wait another 1,5 hour for the next bus and when we tried to cancel with you to take a taxi it was impossible. Then the transfer took over 2 hours we calculated with one. Also for our return trip as we tried to cancel due to that you were going to pick us up so early so we should spend all our last day at the airport. it was not possible to contact you due to it was a weekend and you had no stuff on site. When we reached you on Monday it was to late to cancel so we could not get our money back. When we booked this transfer it said it should adjust to our flight time and that the transfer time was just over one hour so we feel fooled and extremely disappointed.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced during your recent transfers with us. We understand the frustration you must have felt with the delayed luggage and the subsequent impact on your travel plans. It's regrettable that despite our efforts to accommodate you on the next available bus, there was an extended waiting time. We'd like to clarify that our shuttle service is designed to serve multiple passengers, which can occasionally lead to variations in travel time. This is due to the different drop-off points and passenger pickups along the way, contributing to a longer overall journey duration. Regarding your concerns about the return trip, we empathize with your desire to maximize your time and minimize wait times. We do offer a cancellation option, but it does require a 48-hour notice in advance. Unfortunately, as you mentioned, the timing of your request prevented us from facilitating the cancellation within this timeframe. We genuinely appreciate your feedback, as it helps us identify areas where we can enhance our service quality. We apologize for any disappointment you've experienced and hope that despite these issues, you were still able to enjoy your overall travel experience.

Posted 1 year ago

“Prima geregeld, snelle manier van parkeren.”

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Posted 1 year ago

“Very impressed. Prompt, reliable and helpful drivers. Would highly recommend.”

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Posted 1 year ago

“Hat alles gut und zuverlässig geklappt.”

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Posted 1 year ago

“très bien !”

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Posted 1 year ago

“2 and half hours to get to the airport absolute joke”

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Posted 1 year ago

Thank you for sharing your feedback about your recent experience with our shuttle service. We apologize for any inconvenience you encountered. Our shuttle service operates on a shared basis, which means that we pick up several passengers from different locations before heading to the airport. This can result in a longer travel time compared to a direct route. We do offer private transfer options for those who prefer a more personalized and direct service. This option ensures a dedicated vehicle and a quicker journey to your destination. We understand the importance of timely transportation, and we're sorry if the shared shuttle did not meet your expectations in this regard. Your feedback is valuable to us as it helps us continuously improve our services. If you have any further concerns or if you'd like to explore private transfer options for future travels, please don't hesitate to contact our customer care team.

Posted 1 year ago

“Great service puntual and professional”

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Posted 1 year ago

“Foi uma viagem tranquila com condutor bastante simpático e profissional. Fácil de reservar!”

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Posted 1 year ago

“Très bien...!”

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Posted 1 year ago

“Great service: on time and friendly, helpful drivers.”

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Posted 1 year ago

“Our drivers were there in plenty of time. In fact our taxi leaving the resort was there 30 minutes before the scheduled time. Both drivers were very pleasant and more than helpful. I will definitely use your company again. Thank you!”

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Posted 1 year ago

“We had to wait more than 1 hour at the airport, then several stops before ours. Took a very long time.”

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Posted 1 year ago

We appreciate your feedback and apologize for any inconvenience you experienced during your shuttle service. Our shared shuttle services are designed to accommodate multiple passengers with different destinations, which sometimes leads to a longer travel time due to various stops along the route. This structure helps us offer an economical price compared to private transfers. We understand that the extended travel time may not have met your expectations, and for that, we apologize. For travelers seeking a more direct and personalized experience, we also offer private transfer options that ensure a quicker and dedicated journey to your destination. Thank you for choosing our services, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Hi, my return to airport was half hour late, I'm was with children, nearly was to late to my flight, taxi driver was late”

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Posted 1 year ago

We're truly sorry for the inconvenience you faced during your return transfer to the airport. We understand the stress of traveling with children and the importance of timeliness, and we apologize for the delay caused by our taxi service. Your feedback is crucial, and we'll work to improve our service to ensure a smoother experience in the future.

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews