Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Excellent service, great communication, driver arrived 5 mins early”

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Posted 1 year ago

“great transfers would recommend”

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Posted 1 year ago

“Quick and easy to find. Turned up on time, very helpful”

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Posted 1 year ago

“Excellent service, drivers very friendly,take me back and on the airport without any problems, I can recommend 👌”

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Posted 1 year ago

“Great service to hotel from alicante airport even gave us 2 bottles of water. On return journey driver was waiting for us in reception. Thank you”

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Posted 1 year ago

“Great service and communication was waiting.when I landed messaged me. To tell me.the time.for.my return journey”

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Posted 1 year ago

“Very impressed with service, will certainly use it again, lady waiting at airport for me with my name on list. Hotel phoned company the day before on my behalf and was given a pick up time ,bus arrived on time”

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Posted 1 year ago

“Excellent service, friendly staff, first time to use direct shuttle bus”

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Posted 1 year ago

“Awesome, so easy and reliable”

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Posted 1 year ago

“I have used this service on many occassions without any problems from different airports. Unfortunately we did experience a major problem on our last trip, on arrival at Palma airport we went our coach, the driver was very rude we had to put out cases on ourselves and we sat on the caoch for well over an hour and a half without a single word from him. On arrival at what we thought was our hotel he pointed us up a hill to what he said was our hotel, we dragged pur case up the hill about quartèr of a mile just to find it was closed fown Sol hotel. I had to go into a shop and the lady pointed us in the right direction back down the hill and then another 200 yards on the other side of the road. I have never had such bad service.The return pick up was brilliant, just what I expected on time and at the correct place. I will use tis company again and hope I do not meet that driver again.”

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Posted 1 year ago

Thank you for taking the time to provide us with your feedback about your recent trip with our service. We're glad to hear that you have used our service without any issues on previous occasions from different airports. However, we're sorry to learn that you experienced a major problem during your last trip when you arrived at Palma airport. We apologize for any inconvenience caused by the behavior of the driver and for the lack of communication. This is certainly not the kind of service that we strive to provide, and we apologize for the inconvenience and frustration that this caused. On a positive note, we're glad to hear that your return pick-up was brilliant and met your expectations. We hope to have the opportunity to serve you again in the future and provide you with a more seamless and pleasant experience. We appreciate your feedback and will use it to improve our service and avoid similar incidents from happening again. Thank you for choosing our service, and we hope to have the chance to serve you again soon.

Posted 1 year ago

“Had to wait over 35 minutes for the 2nd out of the 3 coaches as the first was full that we was already queuing to get on for at least 15 minutes . The coach drove past my hotel 6 times before dropping us of. Total time to get from airport to hotel over an hour and half and it was only 7 km away. On collection from our hotel, we were picked 2 hours more than needed as we drove around near my hotel for 45 minutes collecting from other hotels that were only streets away before eventually heading to the airport. The local bus would have been much quicker and cheaper. We arrived at the airport over an hour before bag drop opened so we couldn't even go airside. Overall we spent way to much time on a sweltering hot coach constantly going past the same hotels over and over to fill it up.”

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Posted 1 year ago

We would like to start by thanking you for taking the time to share your experience with our service. We're sorry to hear that you had a disappointing experience and that the service you received did not meet your expectations. We apologize for the inconvenience caused by the wait for the second coach, and for the fact that the coach drove past your hotel multiple times before dropping you off. We understand that this caused frustration. We take all customer feedback seriously, and we will use your comments to review and improve our service. We would like to investigate your case further to see what went wrong and make sure this does not happen again. We understand that this experience has left you disappointed, and we would like to offer our sincere apologies. Thank you again for bringing this to our attention. We value your feedback and hope that we can regain your trust in the future.

Posted 1 year ago

“Minibus was too cramped and no AC”

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Posted 1 year ago

We appreciate your feedback regarding your recent experience with our shuttle service. We are sorry to hear that the minibus you were on was too cramped and lacked air conditioning. We understand how uncomfortable and frustrating this must have been, and we apologize for any inconvenience caused. We take these comments seriously, and we will review any issue on the vehicle you travelled with. We aim to ensure that all vehicles provide our passengers with comfortable and enjoyable journeys. We value your feedback, and we hope that you will give us another opportunity to serve you better in the future. Please do not hesitate to contact our customer service team if you have any further concerns or would like to provide any additional feedback. Thank you for choosing our shuttle service, and we look forward to welcoming you on board again soon.

Posted 1 year ago

“Good service although quite a long trip as were last to be dropped off and first pick up. Felt we could have left later on returning to airport, arrived very early for check in!”

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Posted 1 year ago

“Great service, very professional and smooth trips.”

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Posted 1 year ago

“Used shuttle one way, all good and no fuss. Used your private bus for return journey, all good again, great value and reliable service would definitely use again. 10 plus passengers in my party.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Professional and friendly driver”

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Posted 1 year ago

“Dropped us off at the wrong Hotel. Then had to pay 10e for a taxi to get to the right hotel. Then had to phone and tell them the Hotel we were in so they could pick us up for the return journey. They hadn’t heard of the Hotel!!! Had to get the manager of the hotel to speak to them and explain what had happened. Very frustrating and disappointing.”

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Posted 1 year ago

We apologize for the inconvenience caused by dropping you off at the wrong hotel. However, we must mention that the hotel listed on your booking was in the centre of the city, and it is possible that there may have been a misunderstanding with the word "centre". In the future, please note that the exact hotel name and address should be included on your booking to avoid any confusion. We are glad to hear that you were able to reach the correct hotel and that the return journey went smoothly. Thank you for choosing our service, and we hope to serve you better in the future.

Posted 1 year ago

“From the staff at the airport (Barcelona) T2 to the driver all very polite and our experience was hassle free”

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Posted 1 year ago

“Fantastic prices , brilliant friendly driver clean bus . On time picked me when they said.”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews