Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,226 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,226 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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“When we landed the person who was supposed to meet us was not where we were told they would meet us , we ended up walking around looking for half an hour until i had to ring Shuttle Direct they told us to wait at another specific place and within minutes the guy turned up ( he was sitting down having a coffee) so not a great start. We were then put in a taxi and the taxi driver said the name of our apartment ( toboso) i said yes and he drove us to the toboso hotel and i didnt realise we were in the wrong place until he left, there was a hotel and an apartment with the same name ( i gave the correct apartment address when booking the transfer through shuttle direct) the apartments were a 15 minute walk with our suitcases in 27 degree heat again not great. Our bus back turned up on time and at the correct location so no problems coming home”

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Posted 1 year ago

“There was 3 of us ,service was great on arrival. For pick up going back to airport we were given 11.15 am as pick up time and weren't picked up till 12 mid day it was a long time standing outside in hot sun waiting and no message as to why they were late only a very abrupt driver who actually said "no English when asked about been late.”

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Posted 1 year ago

“Pas à l Heure”

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Posted 1 year ago

“When I came out from the airport, I kept looking for my driver but don't see anyone holding sign with my name. I couldn't call your company as I don't have SIM card . I must have walked up and down the lines of drivers more than 20 times and finally, the driver arrived, he was half an hour late.”

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Posted 1 year ago

“The transport from Benidorm back to Alicante was great we were picked up by a minibus and only had to pick others up at 2 more stops brilliant, unfortunately the journey from Alicante to Benidorm was the worst we have ever had, I don't know why the driver didn't have a list of the stops he had to make,from leaving the airport to our hotel (the Mediterranio) it took nearly 3 hours I am a regular going out to Benidorm and I have never had a problem with any of my transfers. He was putting people off the coach and they were saying " we normally get dropped off outside our hotel " and didn't know how far they had to walk . Eventually there was my niece and I and another couple left on the coach , the couple were going to Calpe after him being 2 minutes away from our hotel he turned off and was heading to the motor way I went down to him and shouted " THE MEDITARANIO" I knew we were about to go to Calpe with the other couple , he had to turn around to take us back , we eventually got to our hotel at 2.15 am after leaving the airport at 11.15pm, not acceptable at all ! Unfortunately”

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Posted 1 year ago

“Very long trip ( 2h ).”

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Posted 1 year ago

“We were given the wrong details at Palma Airport by the admin person so were sent out on to the car park with not much direction armed with incorrect details (wrong hotel). We eventually found the right coach and the driver sent me back to alter the details. coach clean & comfortable with good aircon. Received incorrect details again for return journey (wrong hotel, wrong pick up time). Eventually made contact with the company (the 24hr emergency help line was set to answer machine!!) and received correct details. Return journey took over 2hrs due to excessive amount of pick ups but again clean and comfortable coach.”

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Posted 1 year ago

“Having to wait 20 minutes at 1.30am is not a great start to the holiday!”

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Posted 1 year ago

“Stringe to sell for one Priceline and then tell me that i have to pay some more”

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Posted 1 year ago

“You have to wait 1hr usually until you leave, and it takes much more than the time they estimate.”

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Posted 1 year ago

“The pick up in the airport was not ok, there was no one to receive us. I called your office - and was informed, that the driver will be there soon ( we arrived at the schedule with the flight). But we met another employee from your company who was very helpful. He called our driver - and helped us to the pickup place. Sorry to say it was the same problem last year. The pickup from our apartment was just excellent, just in time. ( the same as last year). Maybe You should send an SMS to the customer " we a right away" when you are delayed. But still, we will continue to use Shuttle Direct - it is much better than tourist buss. Regards Dan Andersen”

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Posted 1 year ago

“Normally have to wait around 40 minutes at Barcelona to go to the destination that's not too bad Coming home the coach always is punctual but this year we was picked up 6 hours before the flight we made good time to the airport as we only had 5 pick ups and about 15 people but we then had a 4 hour wait at Barcelona which I think is unacceptable,I phoned up the office and was told that our coach was the only coach that morning would get us to the airport in time for the flight”

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Posted 1 year ago

“The drivers, both ways, were great. Only issue is that the first driver's van had no AC. We had just landed from Amsterdam to a much hotter Mallorca, with a 5 month old baby, and that journey was not pleasant at all.”

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Posted 1 year ago

“The outward journey from airport was not good as there was no driver waiting for us so someone had to go & find a taxi for us. The return journey was fine & on time.”

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Posted 1 year ago

We sincerely apologize for the inconvenience you faced upon your arrival. This is not the level of service we aim to provide. Delays and missed pickups are certainly not typical of our service. We have taken note of your feedback and will investigate the issue to prevent such occurrences in the future. We're glad to hear that your return journey went more smoothly. Your feedback helps us improve, and we hope to provide you with a more reliable experience in the future. Thank you for bringing this to our attention.

Posted 1 year ago

“Soweit hat alles sehr gut geklappt, nur die Abholzeit für die Rückreise wurde uns von "Shuttledirect" drei mal falsch mitgeteilt. Da der Flug sich verschoben hatte, mussten wir daher selbst Kontakt mit dem Subunternehmer von Shuttledirect aufnehmen um die "richtige" Abholzeit in Erfahrung zu bringen.”

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Posted 1 year ago

Wir bedauern, von den Schwierigkeiten zu hören, die Sie bei der Rückreiseerfahrung hatten. Es tut uns leid, dass die Mitteilungen bezüglich der Abholzeit nicht korrekt waren. Unser Büro hat mehrere E-Mails zur Bestätigung der Fluginformationen gesendet, jedoch keine Antwort erhalten, was zu Missverständnissen führen kann. Wir sind froh, dass Sie in der Lage waren, selbst Kontakt mit unserem Subunternehmer aufzunehmen und die richtige Abholzeit zu klären. Wir werden diesen Vorfall intern überprüfen, um sicherzustellen, dass solche Probleme in Zukunft vermieden werden. Wir schätzen Ihr Feedback und Ihre Geduld und hoffen, dass Sie den Rest Ihres Aufenthalts genossen haben. Wenn Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, sich an unser Kundenserviceteam zu wenden. Vielen Dank für Ihr Verständnis.

Posted 1 year ago

“Mussten eine Stunde warten bis zur Abfahrt”

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Posted 1 year ago

Wir entschuldigen uns aufrichtig für die längere Wartezeit bei Ihrer Abholung. Bei unserem Shuttle-Service versuchen wir, mehrere Kunden mit ähnlichen Zielen zu konsolidieren, um die Kosten niedrig zu halten. Manchmal kann dies zu leichten Verzögerungen führen, und wir bedauern, dass Sie dies erfahren mussten. Ihre Meinung ist uns wichtig, und wir werden Ihr Feedback nutzen, um unseren Service weiter zu verbessern. Wir hoffen, dass Sie dennoch eine angenehme Fahrt hatten, sobald Sie unterwegs waren, und wir würden uns freuen, Sie in Zukunft wieder begrüßen zu dürfen. Vielen Dank für Ihr Verständnis.

Posted 1 year ago

“De bestelde taxi stond klaar, echter was de auto niet in goede staat. We hadden een privétransfer genomen om snel bij het hotel te zijn, nu deden we er een keer zo lang over.”

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Posted 1 year ago

Onze oprechte excuses voor het ongemak dat u hebt ervaren met onze service. We waarderen uw feedback en willen u laten weten dat we deze kwestie hebben doorgegeven aan onze klantenservice voor een grondige beoordeling. We zullen er alles aan doen om ervoor te zorgen dat dergelijke problemen in de toekomst worden voorkomen. Nogmaals onze excuses voor de vertraging en het ongemak dat u hebt ondervonden tijdens uw reis.

Posted 1 year ago

“A l’arrivée vraiment pas top, attente extrêmement longue et le bus vraiment dégradé. Par contre pour le retour rue à dire tout était parfait. Bien à vous”

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Posted 1 year ago

Nous nous excusons pour le retard à l'arrivée et la gêne occasionnée par l'état du bus. Mais nous sommes ravis que votre retour ait été parfait. Nous tenons compte de vos commentaires pour améliorer nos services et espérons que vous nous donnerez une autre chance de vous offrir une expérience plus positive à l'avenir. Merci d'avoir voyagé avec nous.

Posted 1 year ago

“Our drop off location was incorrect, the bus driver was angry and extremely unhelpful. Apart from that, pretty good.”

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Posted 1 year ago

We apologize for the inconvenience caused by the incorrect drop-off location and the behavior of the bus driver. This is certainly not the level of service we aim to provide. We appreciate your feedback as it helps us identify areas for improvement. We're glad to hear that aside from these issues, your experience was generally positive. If you have any further concerns or feedback, please don't hesitate to reach out to us.

Posted 1 year ago

“El sistema y el vehículo están bien, pero los tiempos son mejorables. A la ida tuve que esperar más de una hora desde que llegué hasta que salimos y el trayecto tenía tantas paradas que a la mía tardamos casi dos horas en llegar aunque no era muy lejos. La vuelta me recogió con un horario tan adelantado a la hora de salida de mi vuelo que llegué con muchísima antelación y tuve que esperar muchas horas en el aeropuerto, me imagino que para agrupar pasajeros que salían mucho más temprano que yo. Tienen que aumentar las frecuencias.”

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Posted 1 year ago

Agradecemos tus comentarios y te pedimos disculpas por las molestias que has experimentado con nuestros tiempos de espera y programación. Aunque nos alegra saber que estás satisfecho con el sistema y el vehículo, entendemos que los tiempos de espera y la duración del trayecto son aspectos clave para una experiencia de traslado agradable. Lamentamos mucho que hayas tenido que esperar tanto en la ida y que el trayecto haya sido más largo de lo esperado debido a las numerosas paradas. Nuestro objetivo es proporcionar un servicio eficiente y conveniente, y tomamos en serio tus comentarios sobre los tiempos y frecuencias. Lamentamos cualquier inconveniente que hayas experimentado y te aseguramos que estamos tomando medidas para abordar estos problemas y optimizar nuestros servicios. Agradecemos tu paciencia y esperamos que puedas darnos otra oportunidad en el futuro para mostrarte una experiencia de trasladomás positiva.

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,226 reviews