Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“Brilliant service. Got from Hotel to Airport in good time”

Helpful Report

Posted 1 year ago

“Brilliant service. Alicante to benidorm and return journey. Drivers were very helpful.”

Helpful Report

Posted 1 year ago

“Was disappointed drivers dropped me not near my apartment an had to get taxi €10 to get there always use this co but may have to rethink next time,cheaper than all the others but if you have to dray luggage and pay extra for taxi is it worth it.use to drop off at apartment we use no reason to stop checked at desk and other companies were dropping at our apartments... this 2nd time its happened.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced during your recent transfer. Your feedback is important to us, and we appreciate you bringing this matter to our attention. We understand that being dropped off far from your apartment and having to incur additional expenses for a taxi is frustrating. We assure you that our Customer Care team is currently looking into this issue and will contact you directly to gather more information and resolve the situation. We strive to provide reliable and efficient transfers that meet our customers' expectations. We apologize for not meeting this standard on this occasion. Your satisfaction is our priority, and we will take the necessary steps to ensure that such incidents are addressed and prevented in the future. We value your continued support as a loyal customer, and we appreciate your understanding while we investigate this matter. If you have any further concerns or questions, please don't hesitate to reach out to our Customer Care team. We are committed to resolving this issue to your satisfaction and look forward to serving you better in the future.

Posted 1 year ago

“Excellent service and good value, will use again.”

Helpful Report

Posted 1 year ago

“1st class service. On time pick up for return. Great value. I intend to book again for our Oct. Trip.”

Helpful Report

Posted 1 year ago

“Used shuttle direct from Lanzarote airport to costa Teguise. On time, lovely drivers all went well. Will definitely use again thank you.”

Helpful Report

Posted 1 year ago

“Very good service, easy and great people.”

Helpful Report

Posted 1 year ago

“Excellent service as usual”

Helpful Report

Posted 1 year ago

“Very good service really good price”

Helpful Report

Posted 1 year ago

“My flight was delayed, but you still turned up ! Thank you for being there :)”

Helpful Report

Posted 1 year ago

“Transfer didn't turn up”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced with your transfer not showing up. Our customer care team has been informed of your situation, and they will be in contact with you shortly to provide a resolution to the issue. We take your feedback seriously, and we are committed to providing reliable and timely transfer services to all our customers. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Great service as usual”

Helpful Report

Posted 1 year ago

“Prompt, excellent service at a good price”

Helpful Report

Posted 1 year ago

“Everything perfect 👌”

Helpful Report

Posted 1 year ago

“Very professional service and 💯 happy with both our transfers in Ibiza. Would definitely recommend to others.”

Helpful Report

Posted 1 year ago

“Great service very reliable always book with them competive rates”

Helpful Report

Posted 1 year ago

“Grand journey to Playa Blanca but we had a long wait before we got going.”

Helpful Report

Posted 1 year ago

“Second time used, Malaga to Torremolinos...both times driver waiting for us at airport holding name card. . return journey arrived 5 minutes early. Polite helpful drivers,clean vehicles.... absolutely no problems....also very good price.”

Helpful Report

Posted 1 year ago

“Very easy to book. Had a few reservations as had not heard of them before, but reviews seemed ok and it was very reasonable price. When we arrived in Ibiza we had some trouble finding the desk where we had to get information as to where to get the coach. It was not well signed and I asked at a desk as to where Shuttledirect were and found that I was at the desk, but there was nothing to tell me that! The coach was waiting though and dropped us off at our hotel with no problems. We had an information leaflet to tell us when and how we would be contacted for the return journey. Sure enough, our hotel received the information and forwarded it to us, and we also got a text message, all well in advance so that we did not need to start worrying! The coach came spot on time and took us back to the airport. So, no problems, good service, good price. Just make the desk in arrivals more noticeable and you would have got 5 stars!”

Helpful Report

Posted 1 year ago

“Good service.on time both journeys.nice staff.”

Helpful Report

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews