Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,226 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,226 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“Als letzte in Tossa de mar ausgesetzt worden. Nicht bis zum Hitel und da Sonntag Nachmittag war, gab es auch kein Taxi.”

Helpful Report

Posted 1 year ago

“The move2 rep at girona was very rude to my partner after sat on a coach for over 2 hours with no Aircon my partner asked how much longer we'd be sat there , and she said if you don't like it upgrade yourself to a taxi. Certainly won't use or recommend this company to anyone”

Helpful Report

Posted 1 year ago

“They cancelled one of my trip. The next one they suddenly charger 70 € more then the price on the website”

Helpful Report

Posted 1 year ago

“Dear whom it may concern, I hope this email finds you well. I am writing to express my disappointment and frustration regarding the recent experience my partner and I had with your shuttle service. We used your service for our transportation from Girona airport to Hotel Alegria Maripins and had booked a return trip with a scheduled pick-up time of 6:00 AM for our journey back to Girona airport. On the morning of our departure, we arrived at the designated pick-up location 15 minutes before our scheduled pick-up time, as advised. However, the shuttle did not arrive as expected. At 6:05 AM, realizing the shuttle was overdue, we decided to contact your company for clarification and to inquire about the delay. Upon calling your customer service number, an agent informed us that the shuttle bus was waiting in a different location. This was both surprising and distressing to us, as we had not been informed of any changes to the pick-up location. We then asked the customer service agent to make sure the shuttle bus waited for us whilst we made our way to the new location. I would like to emphasise the discomfort we felt being in an unfamiliar location with all of our luggage in the darkness. It then took us 10 minutes to walk to the new location. As we were approaching the shuttle bus, it drove off. This was extremely upsetting and disappointing as the agent had confirmed with us that the driver would wait. Due to the misinformation, we were forced to make alternative arrangements for our transportation to the airport, incurring additional costs and significant inconvenience. This situation not only disrupted our travel plans but also caused undue stress during our departure. As a result of this, we had to pay an extra €80 euros for a taxi to Girona airport. In light of these circumstances, we kindly request a full refund for the return trip we booked with your company as well as a reimbursement of the €80 for the taxi. We believe this is a fair resolution considering the inconvenience and added expenses we incurred due to the miscommunication on your part. Please find below the booking details for your reference: • Booking Reference: 1693721990 • Departure Date: 03/09/2023 • Return Date: 07/09/2023 • Pick-up Location: Hotel Alegria Maripins • Scheduled Pick-up Time: 6:00 AM We hope that you will address this matter promptly and to our satisfaction. Please confirm the receipt of this email and indicate the process for refunding the amount to the payment method used for the booking. If you require any additional information or clarification, please do not hesitate to contact us at arjunmandair3@gmail.com Sincerely, Arjun Mandair”

Helpful Report

Posted 1 year ago

“Terrible.. my case was lost on your coach someone took it and I never got it back and you were no help at all just rude when I rang yous checking. Never again will I use yous.”

Helpful Report

Posted 1 year ago

“No one was there. I called but no one responded.”

Helpful Report

Posted 1 year ago

“We were a party of 4 traveling to Palma on 28th Aug and were delayed for 5 hours because of the air traffic control issues. As it was a UK wide problem and Shuttle Direct knew our flight number we assumed they would be there to pick us up. How wrong we were! After spending an hour trying to find information on where to find our taxi and trying many times to contact them by phone I eventually spoke to someone who said there was no taxi for us as we arrived late. I explained one of our party was a wheelchair user and needed a suitable taxi but he was extremely unhelpful. In the end we had to find our own way to our resort costing €55 on top of what we already paid to Shuttle Direct. We will definitely not be using this company again.”

Helpful Report

Posted 1 year ago

“The check in desk gave me the wrong bus number and I spent ages in the heat trying to find the right one! They said they would drop me near my apartment- I even showed them the map which showed i was near the hospital so s good landmark. She drove past that point and ended up just stopping and pointing up a small street off the beach which wasn't anywhere near. I had to walk back the way we came for 40mins in the heat of the day!”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced during your transfer. It's important to us that your journey is smooth and hassle-free, and we're sorry that this wasn't the case. We have forwarded your feedback to our team to ensure better communication and accuracy in the future. We appreciate your patience and hope to provide you with a more pleasant experience next time. Thank you for bringing this to our attention.

Posted 1 year ago

“Our transfer from the Airport took 2hours 50 mins.The driver stopped at hotels that nobody was staying at and was definitely lost. On arriving at lloret de mar with many people still on the bus we were told it was the last stop and we had to find our hotel ourselves. On a number of occasions I rang the office and even emailed them but I was totally ignored. I tried to cancel my return trip but was unable to . We ended up getting a taxi back to the airport which only too 30mins.Extremely disappointed with the service you provide and would not recommend you to anyone.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced during your transfer. This is not the level of service we aim to provide. Your feedback is important to us, and we want to assure you that we have forwarded your comments to our customer care department for review. They will investigate the issues you encountered and work towards ensuring a more satisfactory experience in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Driver was visibly tired and was partly not even able to drive in a straight line”

Helpful Report

Posted 1 year ago

We sincerely apologize for the inconvenience you faced during your transfer. Your safety is our top priority, and we're deeply sorry to hear that the driver's condition was not up to our standards. We have forwarded your feedback to our team for immediate review and action. We take this matter seriously, and we will investigate and address it to ensure such incidents do not occur in the future. Your feedback helps us improve our services, and we appreciate you bringing this to our attention. If you have any further concerns or questions, please feel free to contact our customer care team. Thank you for your understanding.

Posted 1 year ago

“I ordered a minibus for 8 people and our luggage and what arrived was 2 yellow cabs that could barely fit our luggage in, we had to have it on our laps for a 3.5 hour car journey. The taxi driver was watching formula 1 on his phone and was very rude and unhelpful. His driving was dangerous and I was very uncomfortable for the majority of the trip.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the inconvenience you experienced during your recent transfer. Occasionally, due to logistical reasons, there may be a need for a vehicle change, and we understand that this can be frustrating. Furthermore, we note your issues with the driver. We take such reports seriously, and we have escalated this issue to our team for immediate review. Safety and customer service are our top priorities, and this incident falls well below our standards. Regarding the luggage, we understand that it was a challenging situation, and we apologize for any discomfort it caused. We appreciate your feedback as it helps us identify areas for improvement, and we will use this information to enhance our service. We hope you'll give us another opportunity to provide you with a better experience in the future.

Posted 1 year ago

“Picked up in a beaten up i30 appalling condition and no room in the back seat behind driver to put your legs. Never again ,”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced during your recent transfer. Your feedback is important to us, and we take it seriously. We have forwarded your comments to our customer care team for review and investigation. Our goal is to provide a comfortable and safe experience for all our passengers, and we're sorry to hear that this was not the case for you. We appreciate your input, and we will take the necessary steps to address and improve the situation. If you have any further concerns or questions, please don't hesitate to reach out to our customer care team directly. Thank you for bringing this to our attention.

Posted 1 year ago

“Prestation aller de l’aéroport respectée mais arnaque au retour. Le taxi n’était pas au rdv. Malgré mon appel aucune solution. Entreprise malhonnête.”

Helpful Report

Posted 1 year ago

Nous sommes désolés d'apprendre que vous avez eu une expérience insatisfaisante lors de votre retour. Votre commentaire est important pour nous, et nous aimerions enquêter davantage sur ce qui s'est passé pour améliorer nos services. Veuillez noter que vous avez réservé un service de navette, ce qui signifie que le transfert peut inclure plusieurs arrêts pour d'autres passagers. Nous comprenons votre frustration et nous nous excusons pour les désagréments que cela a pu causer. Votre cas a été transmis à notre service client pour examen, et nous espérons résoudre cette situation de manière satisfaisante. Merci de nous avoir fait part de votre expérience.

Posted 1 year ago

“I didn't purchase anything at all...because your not all good policies.”

Helpful Report

Posted 1 year ago

We apologize for any inconvenience, but it seems there might be some confusion regarding your feedback. Could you please provide more details or clarify your concerns so that we can assist you appropriately? Your input is important to us, and we're here to address any issues or questions you may have.

Posted 1 year ago

“Unser Flug hatte Verspätung und ich konnte sie nicht erreichen die Telefonnummer war nicht zu erreichen. Die e Mail wurde auch nicht beantwortet. Wir mussten für 90 Euro zwei Taxis nehmen. Bei der Rückfahrt kam nicht wie gebucht ein xxl Van für 8 Personen sondern ein kleines Taxi und ein privates Fahrzeug in das kaum unser Gepäck passte. Die Fahrt war sehr unbequem. Ich fordere die Hälfte des Preises zurück.”

Helpful Report

Posted 1 year ago

Es tut uns leid zu hören, dass Sie Unannehmlichkeiten bei Ihrem letzten Transfer hatten. Ihr Feedback ist uns wichtig, und wir entschuldigen uns für Schwierigkeiten bei der Kontaktaufnahme während Ihrer Flugverspätung. Ihre Anliegen wurden zur Überprüfung und Lösung an unsere Kundenbetreuungsabteilung weitergeleitet. Sie werden sich so schnell wie möglich bei Ihnen melden, um Ihre Anfrage auf Rückerstattung zu bearbeiten und die Probleme zu besprechen, die Sie während Ihrer Rückreise erlebt haben. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben, und wir danken Ihnen für Ihre Geduld, während wir daran arbeiten, die Angelegenheit zu klären.

Posted 1 year ago

“Saftladen taxi in Deutschland mit Kreditkarte bezahlt am Flughafen angekommen keiner da zum abholen und Fahrer nicht erreichbar. Mal gespannt ob ich mein Geld wieder bekomme. Vor allem sind die Taxis am Flughafen tirana günstiger. Nie wieder.”

Helpful Report

Posted 1 year ago

Wir entschuldigen uns für die Unannehmlichkeiten, die Sie bei Ihrem Transfer erlebt haben. Ihre Rückmeldung ist uns wichtig, und wir nehmen Ihre Bedenken ernst. Wir haben Ihre Bewertung an unsere Kundendienstabteilung weitergeleitet, um sie genauer zu überprüfen und eine passende Lösung zu finden. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben, und wir schätzen Ihr Verständnis.

Posted 1 year ago

“-Fahrer hat nicht wie versprochen pünktlich gewartet -Privattransfer gebucht und totales Chaos bekommen. Erst in einen Transporter mit anderen Gästen hinein, dann mussten wir nach ca 1 minute Fahrt das Fahrzeug wieder wechseln und zum Schluss hatte sich dieser Fahrer dann noch verfahren( weil er das Hotel nicht kannte). Das alles für eine Fahrt von ca. 5 Km.”

Helpful Report

Posted 1 year ago

Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie bei Ihrer Buchung erlebt haben. Ihre Angelegenheit wurde zur Qualitätskontrolle an unsere Kundendienstabteilung weitergeleitet. Wir schätzen Ihr Feedback sehr, da es uns hilft, unsere Dienstleistungen zu verbessern. Vielen Dank, dass Sie uns gewählt haben, und wir hoffen, die Gelegenheit zu haben, Sie in Zukunft mit einer verbesserten Erfahrung erneut zu bedienen.

Posted 1 year ago

“our experience with the company is nothing short of bad. The journey time would be 35 minutes. When we arrived, we were told that we still had two planes to wait. these had not yet landed. After an hour we were picked up and dropped outside at a bus stop. We were not told how long we had to wait. We also stood here for more than an hour, without anyone coming to give any information. When we finally went, the journey took over 2 hours. because we had to drop off a lot of people. In addition, the driver said that the information given by the tour guide was incorrect. I will never book through this company again”

Helpful Report

Posted 1 year ago

We sincerely apologize for the frustrating experience you encountered during your shuttle service. Our aim is to provide a seamless and efficient transportation option, and we're sorry for any inconveniences you faced. Shuttle services are designed to accommodate passengers from multiple flights and various hotels, which sometimes results in waiting times due to flight arrivals and passenger consolidation. We understand that the waiting times were much longer than anticipated, and we apologize for the lack of communication regarding the delay. Your feedback highlights areas for improvement, and we'll be sure to address this with our team. The information we receive from customers during booking is what is used to coordinate pickups and drop-offs for our drivers. We're disappointed to hear that your experience did not meet your expectations, and we appreciate you sharing your concerns. Your feedback will help us make necessary improvements to provide a better service in the future. If you have further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to our customer care team.

Posted 1 year ago

“I booked a private tranfer luxe van..... they come with a taxi bus......i payed 180 euro.... FOR A TAXI.”

Helpful Report

Posted 1 year ago

We appreciate your feedback and apologize for any confusion regarding your recent transfer booking. It appears there might have been a discrepancy in your chosen vehicle type. Your reservation was indeed for an "Economy Van XL," designed to accommodate larger groups comfortably. For customers seeking higher quality services, we offer the options of "Business Class" and "Premium" vehicles, which provide additional comfort and features. We understand the importance of delivering the service you expect, and we apologize for any confusion that may have arisen. If you have any further concerns or questions, our customer care department is readily available to assist you. Thank you for bringing this matter to our attention, and we appreciate your understanding as we continue to strive for the best experience for our customers.

Posted 1 year ago

“Very disappointing. Arrived in Barcelona Airport T2 but the only bus going to Salou was from T1. Aprrox 20 mins airport bus transfer to T1 then to be told that the next bus to Salou was departing in 1 hour 20. Bus journey from airport should take 1 hour approx but the shuttlebus does a tour of salou dropping everyone off so the one hour trip soon became 2 hours as we were the last stop after everyone else had gotten off. It is the cheap option and didnt cause us any real problems as we had time on our side but I would not like to rely on this bus if you are travelling to catch a flight so we will be picking an alternative company for our return to the airport. Two positives were the bus was very clean,comfortable,ait conditioned and the bus driver was a very friendly man.”

Helpful Report

Posted 1 year ago

We apologize for the disappointment you experienced with our shuttle service from Barcelona Airport T2 to Salou. We're truly sorry for the inconvenience caused by the transfer between terminals and the extended journey time due to multiple stops. Your feedback is important, and we're actively addressing the issues you highlighted to enhance our service's efficiency. We're glad you found the bus clean, comfortable, and friendly driver. Please understand that we're committed to improving our shuttle routes and schedules for a smoother experience. We're grateful for your patience and understanding. Thank you for your valuable feedback.

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,226 reviews