Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,226 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,226 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“When we arrived at our designated bus stop, we were left queuing in the sun for about 40 mins, there seemed to be some confusion about the buses and who was doing what, also when I rang up 2 days before my departure I was given a pick up time of 4.30 in the morning for an 8 o clock flight!! To make it worse we had to walk to another hotel to catch the bus one we'd never heard of!And it Airport was only a 15 minute drive away? I understand that there are other pick ups but that was ridiculous!! We ended up just getting a taxi and to be fair to shuttle direct they did give us a partial refund”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us. We apologize for the inconveniences you faced during your transfer. It's disappointing to hear about the confusion and the extended waiting time you encountered at the designated bus stop. We understand the importance of efficient and comfortable travel, and it's clear that we fell short of your expectations on this occasion. Our goal is to provide seamless and hassle-free transportation, and we apologize for any misinformation you received regarding the pick-up time and location. Your feedback is essential to us, as it helps us identify areas for improvement in our processes and communication. We're glad that our Customer Care department attended you correctly for the inconvenience you experienced. We truly value your feedback and your patience. We hope that you'll consider giving us another opportunity in the future to provide you with a better travel experience. Your satisfaction is important to us, and we'll work hard to ensure a smoother journey next time.

Posted 1 year ago

“Our transfer to and from the airport were on time and the vehicles were comfortable and air-conditioned, unfortunately the carseats were not as expected. On pickup from the airport I had to adjust the carseat as it hadn't been put in properly and then on our return journey the carseat wasn't strapped in and when I did it I realised part of the seat was broken. Carseats should be safety checked and drivers should know how to install them correctly.”

Helpful Report

Posted 1 year ago

We appreciate your feedback and apologize for the inconvenience you experienced with the child seats during your transfers. Your safety and comfort are of utmost importance to us, and we regret that the child seats did not meet your expectations. We understand the importance of properly installed and functional child seats, especially when traveling with children. Your concerns have been escalated to our quality control team to investigate the matter and ensure that our drivers are knowledgeable in correctly installing child seats and that the child seats themselves are in optimal condition. Your feedback is crucial in helping us improve our services and address any shortcomings. We're committed to delivering a safe and comfortable travel experience for all our passengers, and we apologize for any inconvenience caused on this occasion. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Buen servicio pero demasiado tiempo en espera. 1hora. Quiza autobuses mas pequeños con mas frecuencia mejoraria el servicio.”

Helpful Report

Posted 1 year ago

Agradecemos su comentario y lamentamos la espera prolongada que experimentó durante su traslado. Valoramos sus sugerencias para mejorar el servicio. Su opinión es importante para nosotros y la tendremos en cuenta para realizar mejoras en nuestros servicios. Apreciamos su comprensión y esperamos tener la oportunidad de brindarle una experiencia más satisfactoria en el futuro. Gracias por su confianza en nosotros.

Posted 1 year ago

“When we called for our return pick up we were told to wait at the bus stop outside our hotel Turns out we were on the wrong side on the road”

Helpful Report

Posted 1 year ago

We apologize for any confusion or inconvenience you experienced with the return pick-up. It's unfortunate that you were directed to the wrong side of the road. We strive to provide clear and accurate instructions to ensure a smooth experience for our customers. Your feedback is valuable to us, and we'll use it to improve our communication and service. Thank you for bringing this to our attention.

Posted 1 year ago

“Overall ok. However some pointers when we arrived we were not told the meeting point. The person collecting us was like did you not get an email or text which I did not get. Maybe company should email/text a couple days before arrival. Had to contact company several times to change time for transfer back to airport as they were suggesting a later time. Could have done without the fuss”

Helpful Report

Posted 1 year ago

We apologize for any inconvenience you experienced during your transfer. Our aim is to provide a smooth and hassle-free service. We appreciate your feedback about the lack of information regarding the meeting point and the need for more effective communication. It's important to note that an email is sent out with booking information upon confirmation. We apologize if you did not receive this email. We will look into improving our communication methods to ensure that all customers are well-informed about their meeting points. Regarding changing the transfer time, we offer options to modify bookings during standard office hours. Additionally, we provide a 24-hour self-service option on our website. We're sorry if this process caused any hassle, and we'll review this aspect to streamline it for our customers. We value your input as it helps us refine our services. Thank you for choosing us for your transfer needs, and we hope to serve you again with an improved experience in the future.

Posted 1 year ago

“It functioned perfectly from Ibiza airport to the ferry and after the transport in Formentera to the hotel Insotel Playa. However, on our way back there was a big delay in picking us in the hotel ( despite the previously confirmed schedule by e-mail and in the documents we received upon arrival ). No warning at all. No apology after. When we arrived at the port of Ibiza there was no indication of which bus transfer would take us to the airport. Unprofessional and ineficiente. Not likely to be repeated.”

Helpful Report

Posted 1 year ago

We appreciate your feedback regarding your recent experience with our service. We're glad to hear that the initial parts of your journey went smoothly from the airport to the hotel in Formentera. However, we deeply apologize for the inconvenience you faced during your return trip. The delay in picking you up from the hotel and the lack of communication are unacceptable, and we understand how frustrating this must have been. This falls short of the service standard we aim to provide, and we're truly sorry for the inconvenience caused. We have taken note of your concerns regarding the lack of indication for the bus transfer at the port of Ibiza as well. Your feedback is invaluable in helping us improve our services and ensure a more seamless experience for our customers. Please rest assured that we are taking steps to address the issues you've raised with our team. Your satisfaction is important to us, and we hope you might consider giving us another chance in the future to provide you with a much better experience. If you have any further questions or concerns, please don't hesitate to reach out to our customer care department.

Posted 1 year ago

“The bus was fine. The outbound driver was great. But on the retur transfer the driver was very sick. He had a dry cough. He coughed every minute all the way. It was a very long hour. We offered him water which he declined. My daughter who sat next to him had to lay over me to escape from his cough. Few days later half the people on board was sick. Not the best way to end a vacation and start school again. On the good side: easy to book. Drivers were on time. Nice vans. First driver was great.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the distressing experience you had during your return transfer. Your feedback is of utmost importance, and we deeply regret any inconvenience caused by the driver. This falls far short of our service standards. We appreciate your understanding in offering water, and we're sorry for the discomfort you and your daughter endured. We're pleased that your initial driver and booking process were positive. We will use your feedback to strengthen our services and prevent such situations in the future. If you need further assistance, please reach out to our customer care team.

Posted 1 year ago

“Hi, my return to airport was half hour late, I'm was with children, nearly was to late to my flight, taxi driver was late”

Helpful Report

Posted 1 year ago

We're truly sorry for the inconvenience you faced during your return transfer to the airport. We understand the stress of traveling with children and the importance of timeliness, and we apologize for the delay caused by our taxi service. Your feedback is crucial, and we'll work to improve our service to ensure a smoother experience in the future.

Posted 1 year ago

“Über eine Stunde gewartet, bis der Bus vom Flughafen abfuhr”

Helpful Report

Posted 1 year ago

Wir entschuldigen uns aufrichtig für die über einstündige Wartezeit, bis der Bus vom Flughafen abgefahren ist. Ihre Rückmeldung ist wichtig für uns, und wir bedauern die Verzögerung. Wir werden Ihr Feedback nutzen, um unseren Service zu verbessern und zukünftig eine reibungslosere Erfahrung zu gewährleisten.

Posted 1 year ago

“Good experience but it was difficult for me to find the station in Barcelona Airport. Also bus driver should anounce the station before the stop.”

Helpful Report

Posted 1 year ago

We're pleased to hear that you had a positive experience overall. We apologize for any inconvenience you faced while trying to locate the station at Barcelona Airport. Your feedback is valuable, and we'll work to improve our signage and directions for better clarity. Additionally, thank you for bringing up the suggestion regarding announcements by the bus driver – we'll certainly consider this to enhance the travel experience. If you have any more insights or suggestions, please feel free to share.

Posted 1 year ago

“Negative busdriver. Left the hotel before the time we got.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us regarding your recent shuttle service experience. We apologize for any inconvenience caused by the bus driver leaving the hotel before the scheduled time. Please understand that our shuttle services are designed to accommodate multiple passengers, and we follow a set schedule to pick up all passengers at their respective locations. Unfortunately, if some passengers are not ready at the designated time, it can result in delays for the entire group. While we strive to maintain punctuality, we also have to consider the time constraints of other passengers and the overall efficiency of the service. We deeply regret any inconvenience caused to you due to this situation. Your comments are essential to us, and we will use them to improve our services and communication with our drivers. We will reinforce the importance of adhering to the schedule while also ensuring that passengers are given reasonable time to board the shuttle. Once again, we apologize for the negative experience you had and hope that you will consider giving us another chance to provide you with a smoother and more enjoyable journey in the future. If you have any further concerns or questions, please feel free to contact our customer care team.

Posted 1 year ago

“Not a good experience from the airport. The driver was falling asleep several times. Drive up and Down at speeds between 40 and 100 on the motorway. Swayed cars jostled. Oops. We have otherwise used you every time . Regards Åse”

Helpful Report

Posted 1 year ago

Thank you for bringing this serious matter to our attention. We apologize for the distressing experience you had with the driver during your transfer from the airport. This is certainly not the level of service we strive to provide, and we deeply regret any discomfort or concern caused. Your safety is our utmost priority, and we take incidents like this very seriously. Rest assured that we have informed our customer care team, who will conduct a thorough investigation into this matter. We will work diligently to identify the driver and take appropriate actions to ensure that such incidents do not recur in the future. We truly appreciate your loyalty to our services in the past and understand that this experience was disappointing. We want to assure you that we are committed to maintaining the highest standards of safety and service for all our customers. Once again, we apologize for this negative experience and thank you for bringing it to our attention. If there is anything else you would like to share or discuss, please feel free to reach out to our customer care team. Thank you for your understanding and continued support.

Posted 1 year ago

“Our driver were given the incorrect drop off point when he met us at the airport. He was given the hotel name where we should be picked up when returning to the airport. He was upset and expected us to know the areas. He recovered after we showed him our booking and took us to the correct hotel.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the inconvenience and confusion you experienced with our driver regarding the drop-off point at the airport. It is regrettable that the incorrect information was provided to our driver, leading to a less than satisfactory start to your journey. We understand the frustration you must have felt, and we apologize for any upset caused by our driver's reaction. Providing clear and accurate instructions to our drivers is essential, and we will take immediate steps to improve our communication process to prevent similar incidents in the future. We are glad to hear that the situation was resolved once you showed the driver your booking, and he took you to the correct hotel. However, we understand that this initial experience was far from ideal, and we apologize for any inconvenience it may have caused. Please be assured that your feedback is taken seriously, and we will use it to learn and grow as a company. Your satisfaction is of utmost importance to us, and we are committed to providing a seamless and pleasant experience for all our customers. We truly value your business and hope that you will give us another opportunity to serve you better in the future. Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused.

Posted 1 year ago

“From a shuttle service I would expect at least a bottle of water esp. in southern Europe. Also a business van should not be a normal (smaller) bus to make a difference to shuttle transfer from holiday/travel company..”

Helpful Report

Posted 1 year ago

We apologize for any disappointment you experienced during your recent shuttle service with us. We understand your expectation of certain amenities, such as a bottle of water, especially in warmer climates like Southern Europe. Please know that we strive to keep our prices as low as possible to offer affordable shuttle services to all our customers. While we would love to provide additional amenities, such as bottled water, unfortunately, including these items would increase the overall cost of the service. Regarding the type of vehicle used for the transfer, we aim to ensure safety, comfort, and efficiency for all our passengers. While a business van may not have been available for this particular transfer, we assure you that we always provide vehicles that meet safety standards and accommodate the number of passengers booked for each trip. Your feedback is essential to us, and we will use it to continually improve our services. Please be assured that we are taking your comments into consideration and will explore opportunities to enhance our offerings. We value your business and hope that you will give us another opportunity to provide you with a more satisfying experience in the future. Thank you for choosing our shuttle service, and we apologize once again for any inconvenience caused.

Posted 1 year ago

“En général nous avons été très satisfait à part notre chauffeur du retour qui a été très désagréable... Ne nous a pas aidé à monter et descendre les valises dans le bus... Il nous a demandé de le faire avec un simple signe de la tête .. Très très désagréable...”

Helpful Report

Posted 1 year ago

Nous vous remercions d'avoir partagé votre expérience avec nous concernant votre transfert. Nous sommes ravis d'apprendre que vous avez été globalement satisfait de notre service, mais nous sommes désolés d'apprendre le problème que vous avez rencontré avec le chauffeur lors du trajet de retour. C'est décevant d'apprendre que le chauffeur n'a pas été aussi serviable ou courtois que vous l'espériez, notamment en ce qui concerne l'aide pour vos bagages. Nous nous excusons pour son attitude désagréable et tout malaise que cela a pu causer. Chez ShuttleDirect, la satisfaction de nos clients est notre priorité absolue, et nous prenons vos commentaires très au sérieux. Soyez assuré que nous allons aborder cette question avec notre équipe de chauffeurs afin de nous assurer que de tels incidents ne se reproduisent pas à l'avenir. Nous apprécions vos commentaires, et nous espérons que vous nous donnerez une autre occasion de vous offrir une expérience plus agréable et attentionnée lors de vos futurs déplacements. Encore une fois, nous vous remercions de nous avoir informés de cette situation, et veuillez accepter nos excuses pour tout inconvénient causé.

Posted 1 year ago

“Beaucoup trop long voyage 2 heures. pour aller de la cala de mijas à malaga.”

Helpful Report

Posted 1 year ago

Nous sommes désolés pour l'inconvénient que vous avez rencontré lors de votre transfert. Nous comprenons votre frustration face à la durée excessive du trajet. Nos services de navette fonctionnent en collectant et en déposant plusieurs passagers le long d'un itinéraire prédéterminé, ce qui peut entraîner des temps de trajet plus longs en fonction des destinations des autres passagers. Cela nous permet de proposer des tarifs plus économiques par rapport à un service de taxi privé. Cependant, nous comprenons que cela peut être moins pratique dans certains cas. Nous tenons également à vous informer que nous proposons des services privés qui offrent une solution plus directe et rapide, sans les arrêts supplémentaires. Ces services sont généralement plus adaptés pour ceux qui préfèrent une expérience de transfert plus rapide et personnalisée. Nous tenons à nous excuser sincèrement pour les désagréments causés. Votre avis est important pour nous et nous l'avons transmis à notre service clientèle pour un examen plus approfondi. Un membre de notre équipe vous contactera pour discuter de votre expérience et trouver une solution appropriée. Nous apprécions votre patience et votre compréhension. Votre satisfaction est importante pour nous, et nous ferons tout notre possible pour rectifier cette situation.

Posted 1 year ago

“Traslado de ida no muy bien, pasaba por muchos hoteles y llegamos mas tarde de lo normal a nuestro hotel, en cambio el regreso del hotel al aeropuerto excelente, en hora y servicio muy puntual.”

Helpful Report

Posted 1 year ago

Agradecemos sus comentarios sobre su experiencia con nuestro servicio de traslado. Lamentamos que el traslado de ida no haya cumplido completamente con sus expectativas debido a las paradas adicionales en otros hotele. Apreciamos su comprensión en relación con esto, ya que los servicios de traslado compartido a menudo incluyen paradas en varios hoteles para recoger y dejar a otros clientes. Nos complace saber que, en cambio, el traslado de regreso desde su hotel al aeropuerto fue excelente y se realizó puntualmente. Agradecemos sus palabras positivas en este aspecto. Tomamos en cuenta sus comentarios para mejorar nuestros servicios y la comunicación con nuestros clientes. Si tiene alguna otra inquietud o pregunta, no dude en ponerse en contacto con nuestro equipo de atención al cliente. Agradecemos su confianza y esperamos tener la oportunidad de servirle nuevamente en el futuro.

Posted 1 year ago

“Very slow transfer from Girona Airport. Arrived at 10:40pm and didn't get to destination till after 1:30am. Staff very pleasant but just a slow transfer at the end of a long day”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding your recent transfer from Girona Airport. We apologize for the extended duration of your journey and any inconvenience it may have caused. We understand that after a long day of travel, a slow transfer can be frustrating. Our aim is to provide efficient and timely services to our customers, and we apologize for falling short of your expectations in this instance. We appreciate your kind words about our staff, and we will take your feedback into account to improve our service and minimize any delays in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team. We value your feedback and strive to provide the best possible experience for our customers. Thank you for choosing our services, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Demasiada espera por autobus”

Helpful Report

Posted 1 year ago

Lamentamos mucho las molestias ocasionadas debido a la espera prolongada por el autobús. Entendemos que esperar puede ser frustrante y nos disculpamos por cualquier inconveniente que esto haya causado. Es importante destacar que nuestros servicios de lanzadera funciona con rutas específicas para recoger y dejar a varios pasajeros en diferentes puntos. A veces, esto puede resultar en ciertos tiempos de espera debido a la coordinación de los traslados. Sin embargo, nos esforzamos continuamente por mejorar nuestros servicios y minimizar cualquier retraso innecesario. Tomaremos en cuenta sus comentarios para realizar ajustes y brindar una experiencia más eficiente en futuros traslados. Agradecemos sinceramente su comprensión y agradecemos su paciencia durante la espera. Si hay algo más en lo que podamos asistirle o si tiene alguna otra inquietud, no dude en contactar a nuestro equipo de atención al cliente. Estamos aquí para ayudarle. Nuevamente, nos disculpamos por las molestias ocasionadas y agradecemos su elección de nuestros servicios. Esperamos tener la oportunidad de servirle mejor en el futuro.

Posted 1 year ago

“Instructions were not right . Saying someone will be waiting for us . We had to found the bus office, then ask about our reservation ( in spanish) . Eventually it was fine but not that easy”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding your recent experience with us. We apologize for any inconvenience caused due to the incorrect instructions provided. We take your feedback seriously and will immediately review our instructions to ensure they are accurate and clear for future bookings. It is our goal to make the process as seamless as possible, and we apologize for any confusion or difficulties you may have encountered. We appreciate your understanding and patience in locating our bus office and confirming your reservation. We strive to improve our communication and ensure that our customers have a smooth and hassle-free experience from start to finish. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact our customer care team. We are here to help. Once again, we apologize for any inconvenience caused and appreciate your valuable feedback. We hope to have the opportunity to serve you better in the future.

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,226 reviews