Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,226 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,226 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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“The driver was very friendly and helpful! Unfortunately we had to wait from 12.10h until 13.25h at the airport. This was quite a long time…! Kind regards Nadine”

Helpful Report

Posted 1 year ago

“Not very easy to gather information. I constantly rang the phone during an emergency I didn’t get through for ages. My hotel was Hotel Astoria park and I had to travel 15 mins away for my transfer whilst everyone else got it from the Main Street. My shuttle was delayed and possibly never showed up but luckily another shuttle had extra space and brought me along.”

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Posted 1 year ago

“Vi måtte vente i 15 minutter, så kom det en gammel og slitt taxi og hentet oss. Ikke som forventet da vi har brukt dere i mange år. Her kunne ha tatt en taxi på utsiden og betalt mindre.”

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Posted 1 year ago

“Journey from airport to apartment was ridiculous. Sat on the coach at the airport for over an hour before we departed....no explanation as to why....no addition passengers boarded. After a number of drop offs, we stopped at a car park and were told we would be swapping vehicles to a smaller minibus. After 25 minutes wait, we continued our journey, only to be dropped off 400m from our apartment, which we had to locate ourselves whilst negotiating the busy main road. To be fair, the journey back was much smoother, with the pick up being on time. However, it was still a two and a half hour transfer due to the numerous pick ups. There should be more transparency about the possible lengths of the journey. All in all, we were disappointed and would not use this service again.”

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Posted 1 year ago

“Arranged for pick up at 3.05… bus driver refused to take us as we weren’t on his list. Contacted emergency number and thankfully the girl was able to help and sort us with a taxi… caused unnecessary stress due to poor organisation”

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Posted 1 year ago

“We had the last stop. It takes too loong 2 hours”

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Posted 1 year ago

“In theory, a really great and affordable service. The 2 reasons for only a two star review is: 1) The bus was almost 30 minutes late to pick me up to take me back to the airport for my departure flight. I wasn’t made aware of any delays and it made it rather stressful. Palma airport is extremely busy so it’s imperative you get there with as much time as possible so you can wait in the enormous queues - the delay made everything a huge rush. 2) I asked a group of Transunion drivers with assistance in finding my bus as I was not able to locate it. I was met with an extremely rude man shouting at me, he was so rude he reduced me to tears and made me feel an absolute fool. I was merely asking for some help. I understand it must be frustrating constantly getting asked the same questions etc, but as someone who worked in customer service for many years, I was pretty appalled by the level of rudeness by this group of men and this one man in particular. I think some extra customer services training could be beneficial.”

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Posted 1 year ago

“The transfer there was ok, although we waited over an over from landing to setting off. The transfer back back was extremely disorganized. The pick up instructions weren’t very clear although we knew roughly were to wait on a corner between a couple of stops. We asked each coach that pulled in whether it was for our transfer. We were told by our driver it wasn’t for us, for the same coach and driver to loop back round 15 minutes later and shout my name. This was the experience of multiple people on the coach. We passed through 4/5 hotels at least twice. This meant the transfer was more and more delayed. We arrived later than planned at The airport despite there being no traffic. This meant our whole experience at the airport was a complete rush.”

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Posted 1 year ago

“Die angekündigte Fahrzeit von einer Stunde wurde überschritten. Konnte ich mir aber auch schon denken. Für die Rückreise haben wir mit vier Personen ein Taxi bestellt.”

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Posted 1 year ago

“We were on the coach for 3 1/2 hrs for a journey that should take 45mins. Very poor route planning to put so many people with such a spread of destinations on the same coach.”

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Posted 1 year ago

“El trayecto se hizo con diligencia y los autobuses fueron buenos. La pega que encontré fue que te citan hasta cuatro horas y media antes de que saliera mi avión, cuando no más de hora y media se tarda recogiendo gente alrededor de la isla...lo sé, por que ellos mismos lo han hecho así un anterior viaje que también fui con ellos. Les llamé para ver si había una alternativa, y me dijo una señora con muy malos modos, que ella ponía los horarios y que tenía que ser así... ... bien, si no podía ser, la dije que entonces avisara a su conductor y que no se preocuparan que yo iría por mi cuenta.... la señora en cuestión, me mandó con mucha borderia directamente a la página web para que lo anulará, que ella no hacía eso... supongo, la malpensada, pensó que quería me retribuyesen el dinero, nada más lejos de mi intención, solo quería avisar que no me esperaran... Y así fue, ví dos llamadas perdidas del conductor a la hora indicada... En fin, buen servicio, incluso diría que necesario, pero malos modales...”

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Posted 1 year ago

“we waited in a hot coach (no A/C) for 20 /25 minutes, then went to other resorts on the Costa Brava there was no microphone working and the driver was almost unintelligible calling out the names of the hotels, and names of the passengers,he had to walk up and down the coach with his phone showing it to the passengers . we were on the coach for 2 and a half hours until we reached our accommodation in Lloret and people were still on the coach going to Tossa de mar another 30 min I have used Shuttle Direct on a number of occasions without a hitch but this particular time was an unpleasant experience”

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Posted 1 year ago

We apologize for the inconvenience you experienced during your recent transfer. This is not the level of service we aim to provide, and we understand how frustrating it must have been. Your feedback is valuable to us, and we are actively working to improve our services. Rest assured that your comments will be taken into consideration as we strive to enhance the overall experience for our customers. We hope you'll give us another opportunity to serve you in the future and provide a much smoother and more enjoyable transfer. Thank you for your continued trust in Shuttle Direct.

Posted 1 year ago

“Se adelantó el día de entrega previsto y no estaba en casa ..con lo cual no lo dejaron. Cambiamos por email la dirección de entrega y no hicieron caso, volvieron por segunda ver a la primera dirección.”

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Posted 1 year ago

“Nicht nochmal. Pünktlichkeit war super. Koffer durfte man selbst in den Bus laden und auch wieder raus holen. Von cala mesquida bis zum Flughafen 2,5 Stunden war nur noch ermüdend.”

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Posted 1 year ago

Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen während Ihres Transfers entstanden sind. Unsere Priorität ist es, unseren Kunden ein angenehmes Reiseerlebnis zu bieten, und es tut uns leid zu hören, dass die Reisezeit nicht zufriedenstellend war. Wir möchten Sie darauf hinweisen, dass unsere Shuttle-Services so konzipiert sind, dass sie mehrere Fahrgäste an verschiedenen Orten abholen, um die Kosten wettbewerbsfähig zu halten. Dies kann gelegentlich zu längeren Fahrtzeiten führen. Ihre Kommentare werden uns jedoch helfen, unsere Prozesse zu überprüfen und zu verbessern, um sicherzustellen, dass unsere Kunden eine angemessene und bequeme Reisezeit haben. Bitte beachten Sie, dass wir auch Privattransfers anbieten, die Ihren Anforderungen vielleicht besser entsprechen. Wir danken Ihnen für Ihr Feedback und Ihre Geduld und hoffen, dass wir die Gelegenheit haben, uns zu beweisen und Ihnen in Zukunft eine bessere Erfahrung zu bieten.

Posted 1 year ago

“Selve køreturen var fin men… turen fra lufthavnen til hotellet tog 1 1/2 time for 33 km, på ingen måde tilfredsstillede! Da vi skulle retur blev vi hentet 5 timer før fly afgang - igen for 33 km’s kørsel! Ikke rimeligt! Har fuld forståelse for at man fylder bussen op men ikke med SÅ meget ekstra tid! Firmaet kender godt til Chania lufthavn og den manglede plads til folk - vi måtte vente en time på at få lov til at aflevere bagage. Den tid kunne vi nemt have brugt på andet!”

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Posted 1 year ago

Vi beklager dybt de udfordringer, du oplevede under dine overførsler. Din tilfredshed er vores topprioritet, og vi forstår, at den lange køretid ikke levede op til dine forventninger. Forståelsen af, at forsinkelser kan opstå på grund af passageroptagelse, er vigtig. Men vi er enige i, at den tid, du måtte vente, var alt for lang. Desuden beklager vi den tidlige afhentning for din returtransfer, som var unødvendigt tidligt for en så kort strækning. Vi tager din feedback meget seriøst, og vi arbejder tæt sammen med vores kundeservice for at undersøge og forbedre disse aspekter af vores tjenester. Vi håber, at du på et senere tidspunkt vil give os mulighed for at vise, at vi kan levere en bedre og mere tilfredsstillende oplevelse.

Posted 1 year ago

“From airport bus was leaking air con through the vents, everyone and belongings got soaked..”

Helpful Report

Posted 1 year ago

We sincerely apologize for the inconvenience you experienced during your transfer from the airport. It's truly unfortunate that the air conditioning issue resulted in discomfort and damage to both passengers and belongings. We will investigate the cause of the air conditioning leakage to ensure it doesn't happen again in the future. Your feedback helps us improve our services and address issues that may arise. We understand the importance of a comfortable and hassle-free journey, and we regret that we fell short of delivering that in this instance. Once again, we apologize for any inconvenience caused and appreciate your understanding. If you have any further concerns or questions, please don't hesitate to reach out to our customer care team.

Posted 1 year ago

“I was dropped off at the wrong hotel on my way ther and had to walk quite a distance”

Helpful Report

Posted 1 year ago

We sincerely apologize for the inconvenience you faced when you were dropped off at the wrong hotel on your way to your destination. We understand how frustrating and disappointing it must have been to experience this inconvenience, and we're truly sorry for any hassle it caused you. We strive to ensure accurate and efficient transfers for our customers, and we're disappointed that we fell short in this instance. Your feedback is valuable to us, and we will use it to improve our services and prevent such issues from happening in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

Posted 1 year ago

“Too long waitingtime at the AirPort. Nice snd friendly driver.”

Helpful Report

Posted 1 year ago

We apologize for the extended waiting time you experienced at the airport. Your feedback is important to us, and we're glad to hear that you found our driver to be friendly and pleasant. We understand that waiting can be frustrating, and we'll take your comments into consideration as we continually strive to improve our services. If you have any further concerns or questions, please don't hesitate to reach out to our customer care team. Thank you for choosing our service, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“25 min leat”

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Posted 1 year ago

We apologize for the 25-minute delay and any inconvenience it caused. Your feedback is important, and we'll use it to enhance our service's punctuality.

Posted 1 year ago

“Too long waiting time and too long route, took in total 3 hours. Not worth it.”

Helpful Report

Posted 1 year ago

We apologize for the extended waiting time and the lengthy route you experienced during your recent journey with us. Your feedback is essential, and we sincerely regret that your travel did not meet your expectations. We understand the value of your time, and we take your comments seriously. Your feedback will be used to assess and improve our services, ensuring a more efficient and satisfactory experience for our customers. Thank you for bringing this to our attention, and we're sorry for any inconvenience caused.

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,226 reviews