Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“RIDICOLOUS! RUDE! UNPROFESSIONAL! EXTREMELY RUDE!!!!!! I had a call with customer service around 2 weeks ago and I want to express my disappointment about the lady was talking to me I needed information about the pick up time about one of mine bookings. So she started to ask details first, to which hotel.is.the booking made. I did spell her TSANOTEL - see https://maps.app.goo.gl/S3P5dN3MbxSLLC489 - many times and she stated this hotel does not exist. Well, my booking does totally exist and another 3 bookings of mine are confirmed to this hotel plus the person was leaving the day after , was dropped off by this hotel 2 days ago.... So she said give me your name. I asked mine or of the passenger because the 2 are not the same. She said mine, she said cannot find I was like ok try the passenger's name is more logic? Also she wasn't able to find at this point I said there is a booking reference why don't you try that? She answered to.me: YOU DON'T KNOW OUR SYSTEM SO UOU DONT TELL ME WHAT I HAVE TO DO excuse me?????? She kept on insisting that I must tell her correct hotel name why I spelled it for her, then after the 100th try around she tells me yes uts Tsanotel. Sorry lady but this is very rude and not very smart! After I told her ok now explain please what's your issue with this hotel because I have another 3 bookings confined there and I want to know if there is any issue, she pretended she didn't hear this question so I asked another 2 times and she just ignored it pretending she didn't understand or hear - maybe because then she should have simply say I'm sorry I misunderstood when you was spelling the name. Instead she did cut the line on me pretending we politely said bye to each other while I was still talking to her. This was absolutely super rude and I'm really disappointed and upset. I got a response my complaint is being reviewed. BUT HERE IS THE SECOND OF TODAY! i was still waiting for your answer since last time i sent my complaint and today i need to send another one, i am absolutely very much upset, unsatisfied, and I am totally ready to give 0 rating on the email i received to rate your service. here you go! My sister today had a booking with you, her name is XXXXX (find it in my email) was on the pick up point ON TIME EVEN BEFORE, waiting before TSANOTEL, her booking number to come here was this:xxxx (find it in my email) and now she needed to go back. What happens ? It is written on her booking that she must wait 10 minutes due to big traffic so she called 10 minutes after the fixed pick up time and she's told the taxi driver already left. So when she said what do you mean i was here no1 called me she was told SORT THIS OUT YOURSELF WHAAAAATTTTTTTTTTTTTTTTTTTTTTT???????????????? WHAT DO YOU MEAN LADIES WORKING FOR THIS SERVICE WE CALL EVERY TIME ASKING POLITELY NORMALLY TO ASK INFO ABOUT THE SERVICE WE PAID FOR AND YOU TALK TO US LIKE THIS? ARE YOU SERIOUSLY KIDDING? I called back and the other lady says WE DO NOT CALL ANY PASSENGER IF WE DON'T FIND THEM, TAXIDRIVERS LEAVES AND BYYE AGAIN I MUST ASK WHAT DO YOU MEAN>???? VERY RUDE? RAISING YOUR VOICE? THEN YOU PRETEND AGAIN ON THE PHONE SAYING THAT I DID RAISE MINE? DO YOU ALSO LIE? ARE YOU AWARE THAT THIS WAS A BOOKING TO THE AIRPORT AND THE PASSENGER MAY LOSE THE FLIGHT BECAUSE OF YOUR IGNORANCE? DO YOU KNOW HOW MUCH MONEY DOES THAT COST? AH SORRY YOU DON'T CARE! SO QUITE YOUR JOB WOMAN ! This transfer was already booked we paid for it this is not acceptable first of all nobody apologized yet for your VERY VERY RUDE RIDICOLOUS way of doing! second YOU MUST REFUND THIS BOOKING AND I AM ABSOLUTELY NEEDING THE INFORMATION HOW TO CLAIM THE AMOUNT OF HER BOOKING BECAUSE THIS IS A JOKE. looking for your soonest reply.”

Helpful Report

Posted 1 year ago

We apologize for the negative experience you had with our customer service representative. We take your feedback seriously, and we have escalated your case to our Customer Care team for thorough review. They will investigate the incidents you described and address the issues raised. We understand the frustration caused by the miscommunication and unprofessional behavior you encountered during your interactions with our representative. We apologize for any inconvenience caused and assure you that this is not reflective of our usual standards of service. Regarding the issue with your sister's booking, we apologize for the inconvenience she experienced. Our team will thoroughly investigate the situation and take appropriate action to ensure such incidents are avoided in the future. We appreciate your patience and understanding while we investigate your concerns. Our Customer Care team will be in touch with you soon to provide further assistance and address your refund request. Thank you for bringing these matters to our attention, and we apologize once again for any inconvenience caused.

Posted 1 year ago

“super, bonne gestion de mon trajet”

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Posted 1 year ago

“I purchased a ticket because I was supposed to be traveling in Europe. I ended up spraining my ankle and had to cancel my trip. I contacted the company and even though I had a doctor's note saying I couldn't travel they wouldn't give me a refund or work with me on a credit for a future trip. This is the worst company and I will never be using their services again.”

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Posted 1 year ago

We regret to hear about your unfortunate situation and apologize for any inconvenience caused. We understand that unexpected events can disrupt travel plans. However, we would like to clarify our cancellation policy. Our shuttle services operate on specific terms and conditions, which include cancellation deadlines. Unfortunately, in this case, your cancellation request was made too close to the travel date, and we were unable to provide a refund or credit for a future trip. We genuinely empathize with your circumstances and the doctor's note provided, but we must adhere to our policies to ensure fairness and consistency for all customers. We apologize if this decision did not meet your expectations. We appreciate your feedback, as it helps us improve our services. If you have any further questions or concerns, please do not hesitate to reach out to our customer care department. Thank you for considering our services, and we wish you a speedy recovery.

Posted 1 year ago

“Very good service use Shuttle Direct all the time .Always punctual.our driver was on time both journeys the taxi was clean and thankfully had air con !”

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Posted 1 year ago

“The car was clean and comfortable. The driver came on time. Perfect ride.”

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Posted 1 year ago

“Trotz 1 stündiger Verspätung des Flieger lief alles glatt. Leicht zu finden und erträgliche Wartezeit bis zur Abfahrt. Preis-Leistungsverhältnis jedenfalls top.”

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Posted 1 year ago

“Ruim op tijd aanwezig, zowel of vliegveld (landde te laat) als bij hotel 15 minuten voor afgesproken tijd.”

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Posted 1 year ago

“Alles prima verlopen, chauffeur was een kwartier later, gebeld en toen was hij er snel.”

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Posted 1 year ago

Bedankt voor uw feedback! We stellen uw opmerkingen zeer op prijs en zijn blij te horen dat alles over het algemeen goed is verlopen. Onze excuses voor het feit dat de chauffeur een kwartier te laat was, maar we zijn blij dat u ons heeft gebeld en dat hij snel ter plaatse kon zijn. Bij onze dienstverlening streven we altijd naar stiptheid en betrouwbaarheid, dus we zullen deze situatie intern bespreken om ervoor te zorgen dat dit soort incidenten in de toekomst worden voorkomen. Nogmaals bedankt voor uw feedback en uw begrip. We hopen u in de toekomst weer van dienst te mogen zijn.

Posted 1 year ago

“Operadora Abas Pontuais e proficionais”

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Posted 1 year ago

“Clean smart driver and car. Have used a number times before. Unable to fault and the go to transfer company. Excellent.”

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Posted 1 year ago

“Meget præcis. Venlig. Vil absolut bruge dem igen.”

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Posted 1 year ago

“Alles bestens!”

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Posted 1 year ago

“Alles perfekt! Jegliche Anliegen wurden erfüllt!”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Reibungsloser Ablauf !”

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Posted 1 year ago

“Great service, great value, very efficient and friendly. Flight arriving late no problem. The best way to get from airport to hotel in safety and comfort for a great price.”

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Posted 1 year ago

“I have used Shuttle Direct since 2009 for 2 holidays a yr, I have never been disappointed, they are always there waiting on arrival and are never late for pick up on departure. The drivers are always courteous and friendly and hopefully I will be using them for many years to come.”

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Posted 1 year ago

“Super transport merci”

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Posted 1 year ago

“Alles wunderbar”

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Posted 1 year ago

“Bei der Fahrt vom Flughafen ist der Fahrer über S'lllot nach Sa Coma gefahren von dort nach Cala Millor, eine Querstraße von unserem Hotel ist er dann nach Cala Bona gefahren und wir sind dann danach erst zurück wieder nach Cala Millor gefahren. Auf Anfrage sagte der Fahrer die Straße hätte er nicht fahren dürfen, er ist sie dann auf dem Rückweg von Cala Bona nach Cala Millor doch gefahren. Wir waren 30 Sekunden von unserem Hotel entfernt und sind dann dadurch erst 35 Minuten später im Hotel angekommen. Bei der Rückfahrt wurden wir 5 Stunden vor dem Abflug (12:10) abgeholt und waren gegen 08:35 am Flughafen...wir hatten eine Gefühlvolle gute Fahrerin, dafür gibt es einen Stern...wir mussten dann 3 Stunden und 35 im Flughafen auf unseren Abflug warten. Ich glaube das geht besser !”

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Posted 1 year ago

Vielen Dank, dass Sie Ihr Feedback mit uns teilen. Wir entschuldigen uns für die längere Wartezeit und die Umwege, die Sie während Ihres Shuttles nach Cala Millor erfahren haben. Bitte beachten Sie, dass Shuttle-Transfers mehrere Zwischenstopps beinhalten können, um andere Passagiere abzuholen und abzusetzen. Manchmal kann dies zu Umwegen führen, die die Gesamtfahrzeit beeinflussen. Wir bedauern, dass dies zu einer Verzögerung bei Ihrer Ankunft im Hotel geführt hat. Wir verstehen Ihren Unmut und Ihre Enttäuschung über die zusätzliche Zeit, die Sie für die Ankunft und den Rücktransfer zum Flughafen benötigt haben. Wir werden Ihre spezifischen Details prüfen, um unsere Servicequalität zu verbessern und sicherzustellen, dass solche Umwege vermieden werden. Wir danken Ihnen für Ihre Geduld und Ihr Verständnis. Ihr Feedback ist uns wichtig, und wir werden es nutzen, um unseren Service weiter zu optimieren. Wenn Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen gerne zur Verfügung. Unsere Kundenbetreuung hilft Ihnen gerne weiter. Wir bedauern die entstandenen Unannehmlichkeiten und hoffen, dass wir Sie in Zukunft besser bedienen können.

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews