Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,226 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,226 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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“Absolute shambles never use again left stranded”

Helpful Report

Posted 1 year ago

We're truly sorry for the negative experience you had. Your feedback matters, and we'd appreciate the opportunity to understand the issues you faced in more detail. Please reach out to our customer care team so we can gather more information and work to improve our services. Your input helps us make the necessary changes to ensure a better experience for all our customers.

Posted 1 year ago

“Me and my family was absolutely disgusted with the service we received on being picked up from our villa to the airport yesterday, it was very hot in the bus and the driver had his window down the whole way there and no aircon on at all, my children was very very hot and uncomfortable, when we entered the bus we had a bag full of crisps and drinks which we was taking to have at the airport for the the children the driver said very rudely to my partner NO FOOD OR DRINK! Which we wasn’t intending to have anyway. I was even afraid to give my 5 year old son a bottle of water just in case the driver told us off, on exiting the bus and collecting our luggage from the rear we had no help whatsoever with 8 peoples luggage the driver just stood there and watched us struggle, my father had €20 in his pocket to give the man a tip as he was the same man that took us to our villa but I refused to not even give him a cent, he is a very very rude man and as the cause of him you will never have our custom again. The driver was ALEX!!!”

Helpful Report

Posted 1 year ago

We are deeply sorry for the distressing experience you and your family had during your recent transfer to the airport. Please accept our sincerest apologies for the discomfort caused by the hot conditions in the bus, the driver's behavior, and the lack of assistance with your luggage. Your feedback is incredibly valuable, and we take your concerns seriously. We absolutely understand your frustration, and we assure you that this is not the standard of service we aim to provide. We will address these issues with our team, especially with the driver in question to ensure that such incidents do not repeat in the future. Thank you for bringing this to our attention.

Posted 1 year ago

“I booked this for a private transfer in an xl van ( no mention of a shuttle ) on arrival I was told it was a shared shuttle and I'd be dropped off at the closest pick up point from My destination, a 6 minute walk with a 1 year old and 5 year old and 4 suitcases . Very poor . No communication, I was told I should have received an email . I got nothing”

Helpful Report

Posted 1 year ago

We deeply apologize for the confusion and inconvenience you experienced during your recent transfer. Your feedback is important to us, and we sincerely regret that your expectations were not met. Your concern has been forwarded to our customer care team for a thorough review. We are committed to understanding what went wrong and making the necessary improvements to prevent such situations in the future. We are sorry for any lack of communication regarding the transfer type and the drop-off point. We understand the frustration this situation caused you and your family, especially with young children and multiple suitcases. This is not the experience we intend to provide. Please rest assured that we are taking your feedback seriously and working to ensure better clarity and communication in our services. If there is anything else you would like to share or discuss, please feel free to reach out to our customer care team. Once again, we apologize for the inconvenience you faced and thank you for bringing this to our attention.

Posted 1 year ago

“We are so disappointed. When we arrived we were late and our luggage was missing we called and were promised to go with next bus. But when we arrived we had to wait another 1,5 hour for the next bus and when we tried to cancel with you to take a taxi it was impossible. Then the transfer took over 2 hours we calculated with one. Also for our return trip as we tried to cancel due to that you were going to pick us up so early so we should spend all our last day at the airport. it was not possible to contact you due to it was a weekend and you had no stuff on site. When we reached you on Monday it was to late to cancel so we could not get our money back. When we booked this transfer it said it should adjust to our flight time and that the transfer time was just over one hour so we feel fooled and extremely disappointed.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced during your recent transfers with us. We understand the frustration you must have felt with the delayed luggage and the subsequent impact on your travel plans. It's regrettable that despite our efforts to accommodate you on the next available bus, there was an extended waiting time. We'd like to clarify that our shuttle service is designed to serve multiple passengers, which can occasionally lead to variations in travel time. This is due to the different drop-off points and passenger pickups along the way, contributing to a longer overall journey duration. Regarding your concerns about the return trip, we empathize with your desire to maximize your time and minimize wait times. We do offer a cancellation option, but it does require a 48-hour notice in advance. Unfortunately, as you mentioned, the timing of your request prevented us from facilitating the cancellation within this timeframe. We genuinely appreciate your feedback, as it helps us identify areas where we can enhance our service quality. We apologize for any disappointment you've experienced and hope that despite these issues, you were still able to enjoy your overall travel experience.

Posted 1 year ago

“2 and half hours to get to the airport absolute joke”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback about your recent experience with our shuttle service. We apologize for any inconvenience you encountered. Our shuttle service operates on a shared basis, which means that we pick up several passengers from different locations before heading to the airport. This can result in a longer travel time compared to a direct route. We do offer private transfer options for those who prefer a more personalized and direct service. This option ensures a dedicated vehicle and a quicker journey to your destination. We understand the importance of timely transportation, and we're sorry if the shared shuttle did not meet your expectations in this regard. Your feedback is valuable to us as it helps us continuously improve our services. If you have any further concerns or if you'd like to explore private transfer options for future travels, please don't hesitate to contact our customer care team.

Posted 1 year ago

“We had to wait more than 1 hour at the airport, then several stops before ours. Took a very long time.”

Helpful Report

Posted 1 year ago

We appreciate your feedback and apologize for any inconvenience you experienced during your shuttle service. Our shared shuttle services are designed to accommodate multiple passengers with different destinations, which sometimes leads to a longer travel time due to various stops along the route. This structure helps us offer an economical price compared to private transfers. We understand that the extended travel time may not have met your expectations, and for that, we apologize. For travelers seeking a more direct and personalized experience, we also offer private transfer options that ensure a quicker and dedicated journey to your destination. Thank you for choosing our services, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Der service miserabel habe bezahlt und es war kein shuttlebus da. Die leute waren frech. Habe die rückfahrt storniert nehmen sie mit noch 10 euro für die stornierung und allfälligen kosten weg. Dann bleibt gsr nichts. Anrufen kann man auch nicht um das zu klären. Ich empfehle diesen service nicht”

Helpful Report

Posted 1 year ago

Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten während Ihrer Reise. Es tut uns leid zu hören, dass unser Shuttle-Service nicht den Erwartungen entsprochen hat und Sie Probleme mit der Verfügbarkeit und der Kommunikation hatten. Ihre Erfahrung ist uns wichtig, und wir nehmen Ihre Rückmeldung ernst. Wir haben Ihre Informationen an unsere Kundendienstabteilung weitergeleitet, die die Situation überprüfen wird. Wir verstehen Ihre Frustration und bedauern, dass Ihr Erlebnis nicht positiv war. Wir schätzen Ihr Feedback, da es uns dabei hilft, unsere Dienstleistungen zu verbessern und solche Situationen in Zukunft zu vermeiden. Wenn Sie weitere Fragen oder Bedenken haben, wenden Sie sich bitte an unseren Kundendienst. Wir werden uns bemühen, Ihre Anliegen zu klären.

Posted 1 year ago

“Bestellt und bezahlt. Nach einem Tag mussten wir drauf zahlen, im Endeffekt erfahren damit das überteuert war. Am Flughafen angekommen und eine Stunde gewartet, zwischendurch 2 mal telefoniert. Am Ende wurde ein andere Shuttle Dienst geschickt.”

Helpful Report

Posted 1 year ago

Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie mit unserem Shuttle-Service erfahren haben. Es tut uns leid, dass es zu Missverständnissen bei der Bezahlung und den angegebenen Kosten kam. Ihre Zufriedenheit ist uns sehr wichtig, und wir bedauern, dass Ihre Erfahrung nicht den Erwartungen entsprochen hat. Ihre Rückmeldung ist für uns äußerst wertvoll, da sie uns dabei hilft, unsere Dienstleistungen zu verbessern. Wir haben Ihre Informationen an unsere Kundendienstabteilung weitergeleitet, die die Situation überprüfen und nach einer angemessenen Lösung suchen wird. Wir bedauern zutiefst, dass wir Ihre Erwartungen nicht erfüllen konnten. Falls Sie weitere Informationen oder Rückmeldungen haben, zögern Sie bitte nicht, uns diese mitzuteilen. Wir arbeiten ständig daran, unseren Service zu optimieren und Ihre Erfahrungen zu berücksichtigen.

Posted 1 year ago

“Il mio arrivo era legato ad una coincidenza aerea, ho avuto ptoblemi con il primo volo ed ho perso il secondo, ho provato ad avvertite il customer care, ma al mio arrivo in ritardo (ovviamente, ma avvisato con varie mail) non c'era nessuno. Ho perso il soldi della tratta con shuttle direct ed ho dovuto prendere un taxi”

Helpful Report

Posted 1 year ago

Siamo spiacenti di apprendere le difficoltà incontrate a causa del cambio di volo. Comprendiamo l'importanza di collegamenti di viaggio senza interruzioni e la frustrazione che può sorgere quando si verificano circostanze inaspettate. La preghiamo di accettare le nostre scuse per i disagi causati. Sebbene facciamo del nostro meglio per adattarci ai ritardi dei voli ogni volta che è possibile, i cambi di volo dell'ultimo minuto possono talvolta presentare delle difficoltà nell'adattare i nostri servizi programmati di conseguenza. Ci sforziamo di fornire un trasporto affidabile e puntuale, ma sfortunatamente ci sono casi in cui è complesso adattarsi a cambiamenti improvvisi. La compagnia aerea è responsabile della perdita della coincidenza e il passeggero ha diritto a richiedere il trasferimento mancato. Apprezziamo molto la sua comprensione e il suo feedback. La vostra esperienza sarà esaminata con il nostro team per migliorare i nostri servizi e la nostra comunicazione. Se dovesse avere ulteriori dubbi o se c'è qualcosa per cui possiamo aiutarla, non esiti a contattarci.

Posted 1 year ago

“Your service is unorganized.there is a big chaos.nobody coordinate with each other of the staff.the drivers are on their own. They do not obey and do not wait passengers or ask about them. Poor service and weak staff.”

Helpful Report

Posted 1 year ago

We apologize for the negative experience during your transfer. This is not the level of service we aim to provide, and we understand your frustration. We take your feedback seriously, and we will be investigating the issues you raised to understand what went wrong and ensure they are addressed. Our team is committed to improving our services and ensuring better coordination among our staff to provide a smoother and more efficient experience for our passengers. Please know that your satisfaction is of utmost importance to us, and we are truly sorry for any inconvenience caused. We value your business and hope you will consider giving us another opportunity to serve you in the future. If there is anything specific you would like to share or if you have any further concerns, please don't hesitate to contact our customer care team. They will be more than willing to assist you. Thank you for bringing these matters to our attention, and we appreciate your understanding.

Posted 1 year ago

“Le chauffeur désagréable, il jette les valises et parle très fort avec le haut parleur du bus et il a même pas le sourire.”

Helpful Report

Posted 1 year ago

Nous vous présentons nos excuses pour l'expérience désagréable que vous avez eue avec notre chauffeur. Nous comprenons que le comportement du chauffeur peut grandement influencer votre satisfaction de notre service. Nous prenons votre commentaire très au sérieux et nous attendons de nos chauffeurs qu'ils offrent un service courtois et amical à tous nos passagers. Nous sommes déçus d'apprendre que ce ne fut pas le cas dans votre situation. Veuillez être assuré que nous prendrons des mesures pour remédier à cette situation et pour veiller à ce que tous nos chauffeurs respectent les normes de service élevées que nous exigeons. Nous vous remercions d'avoir pris le temps de nous informer de cette situation, et nous espérons que vous nous donnerez l'opportunité de vous fournir une meilleure expérience lors de vos voyages futurs.

Posted 1 year ago

“Will never use them again, standing in an airport and needed support nobody pick up the phone call!”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced with our phone support. We understand how frustrating it can be when you need assistance and are unable to reach us. We would like to inform you that we have a manned desk at the Barcelona airport to attend to our clients' needs. As indicated on your voucher, there is a designated location where our team is available to assist you during your arrival. We take your feedback seriously and will review our phone support procedures to improve our responsiveness in the future. Thank you for bringing this to our attention, and we hope you'll give us another chance to provide you with a more satisfactory experience in the future.

Posted 1 year ago

“On arrival Daten the Transfer to the hotel was almost 4 hours insteat of estimadet 2 hours. With a 3 years child it is a bit hard. Driver Was unfriendly and give us the Foul to book a transfer with a young child. Tour back we book another shuttle Service which was perfect. Never again shuttle direct.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced during your transfer. Our shuttle service operates with multiple pick-up and drop-off points, which can result in varying travel times depending on other passengers' locations and flight schedules. We understand that traveling with a young child can be challenging, and we regret that your experience fell short of expectations. Our goal is to provide efficient and comfortable transfers for all our passengers. Your feedback is valuable to us, and we will review the situation with our team to improve our service. In addition to our shuttle service, we also offer private transfer options that provide more flexibility and personalized travel experiences. With a private transfer, you can enjoy a dedicated vehicle and choose your preferred pick-up and drop-off times, ensuring a smoother journey tailored to your needs. We're glad to hear that your return journey with another shuttle service was more satisfactory. If you decide to give us another chance in the future, we'd be happy to assist you with any questions or concerns you may have. Thank you for taking the time to share your feedback, and we hope you have pleasant travels ahead.

Posted 1 year ago

“Sitter ena dagen och gör en bokning och det går bra. Allt går att genomföra. Sedan några timmar senare får man mail att det inte fanns någon shuttle tillgänglig!!! Borde ha kommit upp direkt en röd text att det inte fanns tillgängligt på de datum jag bokade...”

Helpful Report

Posted 1 year ago

Vi ber om ursäkt för det besvär du upplevde med bokningen. Det är beklagligt att du fick ett mail om att det inte fanns någon shuttle tillgänglig några timmar efter att du gjort bokningen. Vi förstår hur frustrerande detta måste ha varit för dig, och vi beklagar för eventuell förvirring som detta kan ha orsakat. Det är viktigt för oss att du får en smidig och tillförlitlig bokningsupplevelse. Vi tar din feedback på allvar och kommer att undersöka vad som kan ha gått fel i detta fall. Vi kommer att arbeta för att förbättra vår bokningssystem för att förhindra att liknande situationer uppstår i framtiden. Tack för att du tog dig tid att dela dina erfarenheter med oss. Vi uppskattar dina synpunkter och använda dem för att förbättra vår service till våra kunder. Om du har några ytterligare frågor eller funderingar, är du välkommen att kontakta oss direkt. Vi hoppas att du ger oss en ny chans att tjäna dig bättre i framtiden.

Posted 1 year ago

“Busfahrer hat vergessen uns abzusetzen. Nach viel Diskussion am Ende seiner Tour hat er uns dann in der Nähe unseres Hotels raus gelassen”

Helpful Report

Posted 1 year ago

Vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Es tut uns aufrichtig leid, dass unser Busfahrer Sie vergessen hat abzusetzen. Das ist absolut inakzeptabel und entspricht nicht unserem Standard. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen dadurch entstanden sind. Wir werden diese Angelegenheit mit unserem Team besprechen, um sicherzustellen, dass so etwas nicht wieder vorkommt. Es freut uns jedoch, dass der Fahrer Sie schließlich in der Nähe Ihres Hotels abgesetzt hat. Wir hoffen, dass Sie trotz dieses Vorfalls eine angenehme Zeit hatten und würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.

Posted 1 year ago

“Very bed experience, have booked two days before the transfer from Barcelona to salou, probably they didn't have enough passengers they cancelled by email on the day I have arrived with my two daughters after midnight, than went with taxi 230eur. No trust, only money talking with this company😤”

Helpful Report

Posted 1 year ago

We deeply regret the inconvenience and the lack of trust this incident may have caused. Our team is investigating the matter to understand what went wrong and to ensure this doesn't happen again in the future. Rest assured, we take your feedback seriously, and we are committed to making improvements to provide a better and more reliable service. Once again, we apologize for the inconvenience, and we hope you give us another chance to serve you in the future.

Posted 1 year ago

“All to Long waiting”

Helpful Report

Posted 1 year ago

We apologize for the long waiting time you experienced during your shuttle service. Shuttle transfers operate on a shared basis, picking up multiple passengers from different locations before heading to the destination. This process is aimed at providing cost-effective transportation for all passengers. However, we understand that the wait may have been longer than expected, and for that, we sincerely apologize. Your feedback is crucial to us, and we will review our procedures to improve the overall efficiency and reduce waiting times. Thank you for your understanding, and we hope that despite the inconvenience, you had a pleasant journey overall. If you have any further questions or concerns, please feel free to contact our customer care team.

Posted 1 year ago

“Bus was late by 30 mins approx. Bus had no signage to tell you which one it was. Clearly a problem with the bus gears as it could not get power going up hills nearly crashed on a bend. Could not wait to get to airport and get off it. Felt sorry for driver as he was fri but was under pressure”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your journey. We take your comments seriously, and we will investigate the issue with the bus and address any technical problems to ensure the safety and comfort of our passengers. Your safety is our top priority, and we appreciate your understanding. We will also work on improving the signage on our buses to make them easily identifiable for our customers. Please rest assured that we value your feedback and will take the necessary steps to enhance our services. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

Posted 1 year ago

“Limited luggage requirement”

Helpful Report

Posted 1 year ago

We apologize for any inconvenience caused by the limited luggage requirement. Our shuttle service typically has a standard luggage allowance per passenger. However, we do offer the option to add additional luggage at an extra cost. This information is available on our website during the booking process, where you can select the appropriate number of additional luggage items. We understand that each traveller has different needs, and we strive to accommodate them as best as we can. Thank you for your feedback, and we will consider it for future improvements.

Posted 1 year ago

“Le trajet a duré beaucoup plus longtemps que prévu. Le pare brise était fendu et la voiture ne roulait pas vite surtout dans la fin du trajet sur les route de montagne Climatisation presque inexistantz”

Helpful Report

Posted 1 year ago

Nous sommes désolés que votre trajet ait été plus long que prévu et que vous ayez rencontré des problèmes avec le véhicule. Nous prenons vos commentaires au sérieux et les transmettrons à notre équipe responsable pour enquêter sur cette situation et prendre les mesures nécessaires. Votre satisfaction est notre priorité et nous nous excusons pour les désagréments que cela a pu causer.

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,226 reviews