Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,226 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,226 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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“We booked a speedy shuttle from Menorca airport to Cala n’Bosch. It was far from speedy. We waited on the bus for 40 mins whilst everyone got on, which was fine, we knew that could be the case. But the 45 mins it takes to get to the resort took over 2 hours. In total we were on the bus just over 3 hours. Whilst it is much cheaper, spend the extra and get a private transfer. I am pretty sure the standard shuttle is exactly the same as the speedy one, you just pay an extra €7 for the word speedy to be written on your ticket. Never again. Shuttle Direct however- easy check in etc so wouldn’t necessarily not use them. I’d just be selective over the service.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us. We apologize for the delay and extended travel time you encountered during your shuttle journey from Menorca airport to Cala n'Bosch. We understand that this was not the efficient and timely service you expected. Please be informed that our speedy shuttle service is designed to minimize waiting time at the airport by grouping passengers on the same route. We appreciate your feedback and will review our processes to ensure a smoother and more timely service in the future. We also appreciate your positive feedback regarding the easy check-in process. We strive to provide a convenient and hassle-free experience for our customers. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out to our customer care team. Your satisfaction is our priority, and we value your feedback to help us improve our services. Thank you for choosing us, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“The driver was approximately 45 mins late at the airport. No information was given. We had to call ourselves. Unprofessional. Besides that we got to our hotel in a smooth fashion.”

Helpful Report

Posted 1 year ago

We apologize for the delay and lack of communication regarding your driver's arrival at the airport. We understand how important it is to receive timely updates and information, and we regret that this was not provided to you in a professional manner. Your feedback is valuable to us, and we will address this issue with our team to ensure that such situations are handled more effectively in the future. We appreciate your understanding and are glad to hear that the rest of your journey to the hotel went smoothly. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to let us know. We value your feedback and strive to provide the best possible service to our customers. Thank you for choosing our shuttle service, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Hab was anderes erwartet. Hätte auch öffis fahren können.”

Helpful Report

Posted 1 year ago

Vielen Dank für Ihr Feedback zu Ihrer letzten Erfahrung mit uns. Es tut uns leid, dass Ihre Erwartungen nicht erfüllt wurden und dass Sie enttäuscht waren. Unser Flughafentransferservice unterscheidet sich von öffentlichen Verkehrsmitteln oder regulären Buslinien. Wir bieten einen im Voraus gebuchten Service, der speziell für ausländische Reisende entwickelt wurde. Unser Ziel ist es, Ihnen eine komfortable und stressfreie Reise vom Flughafen zu Ihrem Zielort zu ermöglichen. Wir berücksichtigen Flugverspätungen und halten uns an Ihre Ankunftszeit, um sicherzustellen, dass Sie abgeholt werden. Aufgrund der Anzahl der Passagiere und der individuellen Abholungen kann es jedoch zu Wartezeiten kommen. Wir entschuldigen uns für etwaige Unannehmlichkeiten, die Ihnen dadurch entstanden sind. Unser Service hat den Vorteil, dass wir Sie so nah wie möglich an Ihrer Unterkunft absetzen, um Ihnen den weiteren Transport zu erleichtern. Bitte beachten Sie, dass öffentliche Busse zu den Zeiten, zu denen Ihre Flüge landen, möglicherweise nicht verfügbar sind, insbesondere bei nächtlichen Ankünften. Wir nehmen Ihr Feedback ernst und werden es nutzen, um unseren Service weiter zu verbessern. Sollten Sie weitere Fragen oder Bedenken haben, wenden Sie sich bitte an unseren Kundenservice. Wir hoffen, dass wir Sie in Zukunft wieder mit unseren verbesserten Dienstleistungen beeindrucken können.

Posted 1 year ago

“Our journey from palma airport was great, straight roads. unfortunately from our hotel to palma on the way back our driver took the scenic route where it was extremely bumpy and uphill I had 3 kids roaring with pains in their stomach and one of them got so bad she ended up vomiting all of this @8am.. all of this could have been avoided if he travelled the normal road which we took on the way to our hotel”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience and discomfort you and your family experienced during the return journey from your hotel to Palma airport. It is regrettable that the driver took an alternate route that resulted in a bumpy and uphill ride. Our goal is to provide a smooth and pleasant transfer experience for our customers, and we apologize for falling short of that on this occasion. We understand how important it is to ensure the comfort and well-being of passengers, especially when traveling with children. We appreciate your feedback regarding the route taken by the driver. We will make sure to address this matter with our team to ensure that the standard route is followed in the future, providing a more comfortable and enjoyable journey for our passengers. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your feedback as it helps us improve our services. If you have any further concerns or questions, please do not hesitate to reach out to our customer service team. We hope to have the opportunity to serve you better in the future and provide you with a more pleasant travel experience.

Posted 1 year ago

“I have used shuttle direct before and never had a problem, but this time the arrival pick up was not good. Admittedly there were delays at Barcelona Airport getting off the plane and going through passport control, but we then had to wait 1 hour for a transfer bus to pick us up! The buses were supplied by From2 so the fault would be theirs not shuttle direct. The pick up on return journey was faultless .....”

Helpful Report

Posted 1 year ago

Thank you for your feedback regarding your shuttle experience in Barcelona. We appreciate your positive comments about our coaches, drivers, and pickup points. However, we apologize for the inconvenience caused by the timing of your pickup. Our shuttle services are designed to accommodate multiple passengers and ensure timely arrivals at the airport. Sometimes, the pickup schedule may be arranged to allow for multiple stops and to ensure that all passengers reach the airport on time for their flights. However, we understand that in your case, the extended wait at the airport was not ideal. We take your feedback seriously and will review our schedules and procedures to identify areas for improvement. Our goal is to provide efficient and convenient transportation services for our customers, and we appreciate your input in helping us enhance our services. Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. We value your feedback and will strive to make the necessary improvements to ensure a better experience in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to contact our customer care team. Thank you for choosing our shuttle service, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Reasonably good but dropped us off at a bus stop rather than the hotel despite it being accessible for even coaches.”

Helpful Report

Posted 1 year ago

Thank you for your feedback regarding our shuttle service. We apologize for any inconvenience caused by being dropped off at a bus stop instead of directly at your hotel, even though the hotel was easily accessible for larger vehicles such as coaches. Please note that shuttle services are designed to transport multiple passengers to various destinations efficiently, which sometimes requires stops at designated points. While we strive to provide the most convenient and direct drop-off locations, there may be situations where certain accommodations or specific addresses cannot be accessed directly due to various factors such as traffic conditions, narrow streets, local regulations, or logistical reasons. We appreciate your understanding and will review your feedback to see if any improvements can be made in terms of drop-off locations. We value your satisfaction and aim to provide a high-quality service. If you have any further concerns or require assistance, please don't hesitate to contact our customer care team. Thank you for choosing our shuttle service, and we hope to have the opportunity to serve you again in the future.

Posted 1 year ago

“Have used you before wiry no issues, booked again for a trip last week to same place I booked in April, was same price as April aswel. Unfortunately I didn't realise, as it was the same price , that there were 2 Calle Goya , one in Malaga, one in Benalmadena which was our destination. Was charged an extra €49 to bring us from malaga to Benalmadena, despite already paying €36 . Yet it was only €10 extra for the return journey”

Helpful Report

Posted 1 year ago

Thank you for your feedback and for being a returning customer. We apologize for the confusion you experienced with the address. It's important to provide the accurate lodging name along with the address during the booking process, as this helps us ensure a smooth and accurate transfer to your intended destination. In this case, there are indeed two streets with the same name in different locations, and unfortunately, it resulted in an additional charge for the transfer from Malaga to Benalmadena. If you have any further concerns or if there is anything else we can assist you with, please don't hesitate to contact our customer care team. We value your feedback and hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Emergency number and office hours number are the exact same so couldn’t call after office hours to check a transfer. Bus was late and also couldn’t ring to make sure it was coming to collect or not.”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the telephone numbers. We understand the importance of being able to check on your transfer and receive timely updates. We are currently reviewing our communication processes to address this issue and ensure that customers have a dedicated contact option for after-hours inquiries. We appreciate your feedback, and we will work on improving our services to provide a better experience for our customers. If you have any further concerns or questions, please feel free to reach out to us during office hours, and we will be more than happy to assist you.

Posted 1 year ago

“On arrival in palma airport they were there waiting and the journey to our hotel was very pleasant. We were travelling with a small baby so it was very handy that we could arrange a car seat. However on our return to the airport the car arrived with no car seat. After much back and forth there was no resolution and we had to strap our baby to us in her carrier as we had to make it to the airport for our flight. I was very disappointed as we had paid extra for a car seat and having had such a smooth transfer initially, it put a dampener on the service and gave us an anxious spin back to the airport after a lovely holiday.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us. We are glad to hear that you had a pleasant transfer from the airport to your hotel and that our service was handy for you as a family with a small baby. We apologize for the inconvenience caused during your return transfer. We take your feedback seriously and we have informed our customer care team to investigate this matter further. We understand the importance of ensuring the safety of our passengers, especially when it comes to children, and we are sorry that we failed to provide you with the car seat you had requested. Our customer care team will be in contact with you directly via email to resolve this matter. Once again, we apologize for any stress or inconvenience caused and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“No one to meet us upon arrival. Had to walk around until someone asked us if we were ok & knew where we should find a contact for Shuttle Drirect. Driver was very pleasant & got us safely to our hotel.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We apologize for any inconvenience caused by not having someone there to meet you upon arrival. We will investigate the matter further to ensure this doesn't happen again in the future. We are glad to hear that once you found a contact for us, our driver was able to provide a pleasant and safe journey to your hotel. We hope to have the opportunity to serve you again in the future.

Posted 1 year ago

“The price of the transfer was great but the service was not. The driver was not helpful in any way, you could not hear what she was saying when we stopped at the stops as she spoke so quietly. Also the amount of time it took ridiculous it took almost 2 hours. Would not use the service again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not satisfied with your recent shuttle service experience. We understand how frustrating it can be when the service provided falls short of your expectations. We do offer a private transfer service which provides a more personalised experience for our customers. This option ensures that you have a dedicated driver who will assist you throughout your journey and provide clear communication at all times. Regarding the length of the journey, this may depend on various factors such as traffic and the number of stops along the way. We aim to provide the most efficient service possible, but sometimes external factors may impact the travel time. We appreciate your feedback as it helps us to improve our services. If you would like to discuss your experience further or have any other feedback, please do not hesitate to contact us

Posted 1 year ago

“Although the driver was punctual, friendly and the car was extremely clean, due to four people travelling I was given no option but to hire a Van at a higher price. However it was a sedan that met us so I ended up paying for something we didn’t need. I am waiting for a confirmation of a refund.”

Helpful Report

Posted 1 year ago

Thank you for your review and we apologize for the inconvenience you experienced during your recent trip. We have forwarded your feedback to our Customer Care department, and they will contact you shortly to investigate the matter and provide a resolution. Once again, thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.

Posted 1 year ago

“I was dropped at el prat Barcelona 4 hrs before my flight time,”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your feedback regarding your recent shuttle experience. We apologize for any inconvenience caused by the timing of your drop-off at El Prat Barcelona. We understand that arriving at the airport too early can be frustrating and we apologize for any inconvenience caused. If you have any further concerns, please do not hesitate to contact our Customer Care department who will be happy to assist you further. We hope to have the opportunity to serve you again in the future.

Posted 1 year ago

“We were delayed exiting the plane and then long wait in passport control through no fault of our own only to find the taxi had been sent away. We then had to wait another 45 minutes for them to find another taxi. Feel they should have known about the delays or phoned me to find out”

Helpful Report

Posted 1 year ago

Thank you for sharing your recent experience with us. We take all feedback seriously and we are currently investigating your comment about the taxi being sent away, we apologize for the confusion and inconvenience caused. We do try our best to monitor flight delays, but unfortunately, some factors such as airport procedures can be unpredictable. We appreciate your feedback and we hope to have the opportunity to provide you with a more satisfactory experience in the future.

Posted 1 year ago

“Minibus was too cramped and no AC”

Helpful Report

Posted 1 year ago

We appreciate your feedback regarding your recent experience with our shuttle service. We are sorry to hear that the minibus you were on was too cramped and lacked air conditioning. We understand how uncomfortable and frustrating this must have been, and we apologize for any inconvenience caused. We take these comments seriously, and we will review any issue on the vehicle you travelled with. We aim to ensure that all vehicles provide our passengers with comfortable and enjoyable journeys. We value your feedback, and we hope that you will give us another opportunity to serve you better in the future. Please do not hesitate to contact our customer service team if you have any further concerns or would like to provide any additional feedback. Thank you for choosing our shuttle service, and we look forward to welcoming you on board again soon.

Posted 1 year ago

“The only trouble I find is to long to wait at airport and far to many drop offs”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We apologize for the long wait at the airport and the multiple drop-offs during your shuttle ride. As a shared shuttle service, we pick up multiple passengers from the airport and drop them off at their respective hotels. This allows us to offer a more affordable option for transportation. However, we understand that this may not be the best option for everyone, and we do offer private transfers for those who prefer a more direct and personalized experience. We hope to have the opportunity to serve you again in the future and provide a better experience.

Posted 1 year ago

“Waited at airport with no air conditioning for quite a while.. return journey took 2 hours”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us. We apologize for any inconvenience caused by the wait at the airport. We would like to clarify that our service is a shared shuttle, which means we wait until all passengers are on board before we depart to drop everyone off at their respective locations. As for the air conditioning, we understand how important it is to our customers, however, we can only turn it on when the engine is running. In case of waiting times at the airport, we make sure to turn off the engine to be more sustainable. We appreciate your feedback and hope to improve our service in the future.

Posted 1 year ago

“Cheap transfer. Easy to find at airport and drop off outside holiday apartment. Only issue was a very long wait until all booked on shuttle had turned up.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We're glad to hear that you found our transfer service cheap and easy to find at the airport. We do offer shared shuttle services to keep the cost economical for our customers, but we understand that waiting for other passengers to arrive can be frustrating at times. We do our best to keep the wait times to a minimum and ensure that all passengers arrive at their destinations as soon as possible. In the future, if you prefer not to wait, we also offer the option for private transport services which can be booked at an additional cost. Thank you again for choosing our transfer service and we hope to have the opportunity to serve you again in the future.

Posted 1 year ago

“I gave the driver a 10 euro bill because I wanted to give him 5 euros tip. He did not have change & never gave me back my money !!! Next time, I will not give tip because already included in your price !!”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience caused during your transfer. Please note that tipping is entirely optional and not necessary. Our drivers are advised to have enough change on them, but sometimes they may run out of change. We will make sure to remind them to keep enough change with them in the future. We appreciate your feedback and hope to serve you better in the future.

Posted 1 year ago

“Too long waiting time at airport. We have chosen A11 bus for the trip back from hotel to airport and were very satisfied.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review our service. We apologize for the long waiting time you experienced at the airport. Unfortunately, sometimes there can be unexpected delays due to various factors such as traffic or flight delays. We appreciate your feedback and will use it to continue to improve our service.

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,226 reviews