Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Very good prompt service both ways”

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Posted 1 year ago

“Everything went smoothly.”

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Posted 1 year ago

“Reliable, efficient and well priced.”

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Posted 1 year ago

“Great efficient service. Picked us up from the airport on time and took us to our hotel and also the return journey. Everything went very smoothly.”

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Posted 1 year ago

“Very efficient transfer to and from Benidorm, easy instructions and turned up on time for return.”

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Posted 1 year ago

“The bus was good and clean. The driver was friendly, but the trip took too long.”

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Posted 1 year ago

“Friendly staff, efficient service and clean vehicles used. Good value for money and would definitely book again.”

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Posted 1 year ago

“A fantastic service. Super drivers, on time, clean coaches. Very quick service.”

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Posted 1 year ago

“Unfortunately on this occasion I was a little disappointed as booked private transfer from the airport. We waited a while before we rang to see what had happened to our pick up on arrival. The person I spoke with disnt speak much English and I could barely understand him. Thankfully someone who worked for another company helped us by contacting you to see what had happened to our transfer as we were not delayed. Communication from your end would of gone a long way with us. We had a small child with us who was extremely tired and frustrated which made waiting round and looking for you very hard. Our driver apologised when he arrived and contacted me prior to collecting us to return to the airport. Which was appreciated. I always use shuttle direct and frequently recommend you to others. However this was disappointing on this occasion for our incoming pick up.”

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Posted 1 year ago

Thank you for your feedback regarding your recent private transfer with us. We apologize for the inconvenience caused by the delay in your pick-up upon arrival. We understand how difficult it can be, especially with a tired child. Our team is currently investigating what happened on the day of your transfer to ensure it doesn't happen again. We appreciate your loyalty as a frequent Shuttle Direct user and your recommendation to others. We are glad that your driver apologized and contacted you prior to your return transfer to the airport, which was appreciated. We hope to have the opportunity to serve you again in the future and provide you with a smooth and hassle-free transfer experience.

Posted 1 year ago

“Unfortunately no one there to meet us at the airport. Had to ask around. No-one seemed to know the company at the airport. They turned up 20 minutes later Then Going back waited to be picked up a van came but said wasn't for us I said we had one booked but my name wasn't on the list it was another name who actually wasn't stopping at the hotel. Driver called office he had to take a photo of my proof send it to the office then they agreed to let the driver take us”

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Posted 1 year ago

We apologize for the inconvenience caused during your transfer. We strive to provide a seamless and stress-free experience for our customers, and we regret that we were unable to meet your expectations. We will investigate the issue and make sure it does not happen again in the future. Please note that sometimes there might be unexpected delays due to unforeseen circumstances, and we always aim to keep our customers informed of any changes. We also rely on our transport partners to update us on the status of the transfers and ensure that everything runs smoothly. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Thank you for choosing our services.

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Excellent service wasnt keep waiting at the airport or at the hotel for return journey It was nice to get an email to confirm pick up for return journey without having to phone to find out a time, one less thing to worry about. Great value for money”

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Posted 1 year ago

“Excellent collection and drop-off went smoothly. Our driver was very pleasant and helpfull. Have already booked again..”

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Posted 1 year ago

“Office easy to find, helpful staff for boarding vochure. Straight forward coach transfer, text sent for return collecting all on time. Good service”

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Posted 1 year ago

“Always a good service, but you get what you pay for and the cheaper option can mean a long wait on the bus until it leaves the airport. Then potentially a lot of drop offs before yours. Would use them again although pay for the better service.”

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Posted 1 year ago

“I was picked up at exactly the appointed time directly outside my hotel. The bus driver was courteous and kind and the drive to the airport was smooth and timely.”

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Posted 1 year ago

“Excellent service, very prompt, very easy to use. Very good experiences using Shuttle Direct.”

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Great service, driver waiting at arrivals when we landed and we had a 7seater take us directly to our hotel. There in 15 minutes”

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Posted 1 year ago

“Always use shuttle direct, never let me down. I had to change hotel and inform shuttle direct of this change, they sent me a new voucher that day.”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews