Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“We are using shuttle direct again as they were waiting for us at Lanzarote airport on our arrival last time and were on time to pick us up on the return with no problems”

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Posted 1 year ago

“Arrived in time for pick ups from and to the airport.”

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Posted 1 year ago

“Our drivers were polite, friendly and helpful. The minivan was clean and comfortable and we had a good journey to and from the airport and our hotel. Will definitely use again.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Prompt pick up time and friendly driver”

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Posted 1 year ago

“Fantastic service, with super clean coach. My only reason for giving a 4 start and not 5 was due to the fact that no information was provided on where to find the coach or booth to register that you were there. We ended up looking in the coach park for ages and eventually found a jet 2 rep who told us where to find them. Other than that - brilliant!!!”

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Posted 1 year ago

“This was the first time that I had used this service and in future I will always use it. Really simple to book online prior to travelling. When we arrived in palma we easily found the kiosk (the last in the line!) and were directed to our bus. We found it straight away and within 5 minutes of getting on board our lovely coach , we were off. We reached our hotel much quicker than expected and we’re really happy with this smooth excellent service. A couple of days prior to leaving I received an email telling me when our return coach would be arriving and our journey to Palma was equally smooth.”

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Posted 1 year ago

“On arrival in palma airport they were there waiting and the journey to our hotel was very pleasant. We were travelling with a small baby so it was very handy that we could arrange a car seat. However on our return to the airport the car arrived with no car seat. After much back and forth there was no resolution and we had to strap our baby to us in her carrier as we had to make it to the airport for our flight. I was very disappointed as we had paid extra for a car seat and having had such a smooth transfer initially, it put a dampener on the service and gave us an anxious spin back to the airport after a lovely holiday.”

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Posted 1 year ago

Thank you for sharing your experience with us. We are glad to hear that you had a pleasant transfer from the airport to your hotel and that our service was handy for you as a family with a small baby. We apologize for the inconvenience caused during your return transfer. We take your feedback seriously and we have informed our customer care team to investigate this matter further. We understand the importance of ensuring the safety of our passengers, especially when it comes to children, and we are sorry that we failed to provide you with the car seat you had requested. Our customer care team will be in contact with you directly via email to resolve this matter. Once again, we apologize for any stress or inconvenience caused and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Excellent service. I have used for many years. One of the drivers drove excessively fast.”

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Posted 1 year ago

Thank you for your positive feedback and for choosing our shuttle service repeatedly over the years. We are glad to hear that you have had excellent experiences with us. However, we take safety very seriously and apologize for the driver's excessive speed. We will be sure to address this issue with the driver and take appropriate action to ensure that this does not happen again in the future. Thank you for bringing this to our attention, and we appreciate your continued loyalty to our shuttle service.

Posted 1 year ago

“Excellent service great correspondence than n you”

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Posted 1 year ago

“Used shuttle direct four times. Always on time every driver a credit to company.”

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Posted 1 year ago

“Great service, on time with friendly drivers.”

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Posted 1 year ago

“A very good service, only complaint is that we were left sitting on the bus for close to one hour before we headed to our hotel. No problem on the return journey”

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Posted 1 year ago

“Exelllent service”

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Posted 1 year ago

“Very good service , the only downside is having to wait sometimes nearly an hour”

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Posted 1 year ago

“Fantastic service and bang on time for both collections.”

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Posted 1 year ago

“Booked 11 months in advance, but on pick up on arrival at Palma Airport for my team of 12, and a return trip 5 days later, the drivers were bang on time. Great service and I would highly recommend them.”

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Posted 1 year ago

“Cheap comfortable transport to hotel and airport. Easy to book online and contact for return journey. We had to wait on the bus for a while at the airport before departing and were staying at the last hotel that the bus stopped at so it took a long time getting to hotel. Bus came at the time stated for returning to airport. I would use this service again”

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Posted 1 year ago

“Very good reliable service with good value fares ive used them a loy”

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Posted 1 year ago

“Although we booked a saloon car we actually had a minibus . Nevertheless the driver and journeys were fine and we will certainly consider you in the future”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews