Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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“El trayecto se hizo con diligencia y los autobuses fueron buenos. La pega que encontré fue que te citan hasta cuatro horas y media antes de que saliera mi avión, cuando no más de hora y media se tarda recogiendo gente alrededor de la isla...lo sé, por que ellos mismos lo han hecho así un anterior viaje que también fui con ellos. Les llamé para ver si había una alternativa, y me dijo una señora con muy malos modos, que ella ponía los horarios y que tenía que ser así... ... bien, si no podía ser, la dije que entonces avisara a su conductor y que no se preocuparan que yo iría por mi cuenta.... la señora en cuestión, me mandó con mucha borderia directamente a la página web para que lo anulará, que ella no hacía eso... supongo, la malpensada, pensó que quería me retribuyesen el dinero, nada más lejos de mi intención, solo quería avisar que no me esperaran... Y así fue, ví dos llamadas perdidas del conductor a la hora indicada... En fin, buen servicio, incluso diría que necesario, pero malos modales...”

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Posted 1 year ago

“The journey was quick and comfortable. My flight arrived 30mins late but as I had no luggage to collect and soon off the plane and through passport control. I was unable to locate the Shuttle Direct driver in the arrivals hall. There was a phone call on my mobile from an unnamed destination, I later called the number but the message was all in Spanish, understandably. I left the airport building to see if I could locate the driver there but no sign. On returning to the arrivals hall, I received another phone call and located the driver, after that the transfer was good. Just a bit of a worry when there's no one there!”

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Posted 1 year ago

“Très bon rapport qualité prix”

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Posted 1 year ago

“My flight has been cancelled so we arrived 2 days later, They still managed my transfers without any problems . Thank you for your kind.”

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Posted 1 year ago

“Waiting for me in arrivals. Driver very friendly”

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Posted 1 year ago

“Perfect!. The chauffeurs were right on time and very helpful and kind, on both ways.”

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Posted 1 year ago

“Good service, driver was waiting in arrivals area of airport. Friendly drivers on both journeys. Nice vehicles, air conditioned”

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Posted 1 year ago

“I highly recommend Shuttle Direct very professional very accurate”

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Posted 1 year ago

“We were a party of 4 traveling to Palma on 28th Aug and were delayed for 5 hours because of the air traffic control issues. As it was a UK wide problem and Shuttle Direct knew our flight number we assumed they would be there to pick us up. How wrong we were! After spending an hour trying to find information on where to find our taxi and trying many times to contact them by phone I eventually spoke to someone who said there was no taxi for us as we arrived late. I explained one of our party was a wheelchair user and needed a suitable taxi but he was extremely unhelpful. In the end we had to find our own way to our resort costing €55 on top of what we already paid to Shuttle Direct. We will definitely not be using this company again.”

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Posted 1 year ago

“Hat alles perfekt geklappt, wir wurden direkt am Flughafen empfangen und zum Hotel gefahren und am Ende des Urlaubs rechtzeitig abgeholt und zum Flughafen gebracht👍”

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Posted 1 year ago

“V.efficient . Good coach pleasant driver.”

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Posted 1 year ago

“Exzellent Service 👍👍👍👍😀 thanks for alll, they are professiona”

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Posted 1 year ago

“Pünktlich und schnell.”

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Posted 1 year ago

“Service is very good but I think when you get a pick up if 8.10 am but don’t get to airport till 10. .40 am when it is only an 40 min journey is a bit much”

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Posted 1 year ago

“Alles super gelaufen. Sehr pünktlich.”

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Posted 1 year ago

“Excellent service. Have used them before and have never had a problem.”

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Posted 1 year ago

“The outward journey from airport was not good as there was no driver waiting for us so someone had to go & find a taxi for us. The return journey was fine & on time.”

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Posted 1 year ago

We sincerely apologize for the inconvenience you faced upon your arrival. This is not the level of service we aim to provide. Delays and missed pickups are certainly not typical of our service. We have taken note of your feedback and will investigate the issue to prevent such occurrences in the future. We're glad to hear that your return journey went more smoothly. Your feedback helps us improve, and we hope to provide you with a more reliable experience in the future. Thank you for bringing this to our attention.

Posted 1 year ago

“The check in desk gave me the wrong bus number and I spent ages in the heat trying to find the right one! They said they would drop me near my apartment- I even showed them the map which showed i was near the hospital so s good landmark. She drove past that point and ended up just stopping and pointing up a small street off the beach which wasn't anywhere near. I had to walk back the way we came for 40mins in the heat of the day!”

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Posted 1 year ago

We apologize for the inconvenience you experienced during your transfer. It's important to us that your journey is smooth and hassle-free, and we're sorry that this wasn't the case. We have forwarded your feedback to our team to ensure better communication and accuracy in the future. We appreciate your patience and hope to provide you with a more pleasant experience next time. Thank you for bringing this to our attention.

Posted 1 year ago

“Es un servicio cómodo y a buen precio. Para el tramo desde el hotel al aeropuerto, para un vuelo a las 14:00, te buscan a las 9:50, es decir, se llaga al aeropuerto 3 horas antes.”

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Posted 1 year ago

“Reliable service. Buses always clean and air conditioned. Used them many times and never any problems.”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews