Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“Todo muy bien”

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Posted 1 year ago

“Servizio puntuale e preciso con autisti validi e mezzi puliti. Qualità/prezzo ottima”

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Posted 1 year ago

“Ottimo servizio, facile da usare e con un costo competitivo”

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Posted 1 year ago

“Shutte Direct has been very efficient.However I suggest more often trips between the destinations.”

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Posted 1 year ago

“We are very satisfied with your service. Although our arrival was postponed due to the flight delay, the vehicle was waiting for us at the agreed place.”

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Posted 1 year ago

“Estupenda atención; puntualidad absoluta y trato muy profesional. Vehículos de calidad, limpios y muy cómodos (éramos 11 con equipaje voluminoso y nos distribuyeron entre un coche y una minivan con 8 plazas). Sin duda muy recomendable”

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Posted 1 year ago

“I was impressed that our driver was fresh and ready to go at 0430. We made this arrangement online for a pick-up at a cruise port in Chioggia with only the port name and ship name. The vehicle was spotless and our driver was very professional.”

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Posted 1 year ago

“When we arrived at our designated bus stop, we were left queuing in the sun for about 40 mins, there seemed to be some confusion about the buses and who was doing what, also when I rang up 2 days before my departure I was given a pick up time of 4.30 in the morning for an 8 o clock flight!! To make it worse we had to walk to another hotel to catch the bus one we'd never heard of!And it Airport was only a 15 minute drive away? I understand that there are other pick ups but that was ridiculous!! We ended up just getting a taxi and to be fair to shuttle direct they did give us a partial refund”

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Posted 1 year ago

Thank you for sharing your experience with us. We apologize for the inconveniences you faced during your transfer. It's disappointing to hear about the confusion and the extended waiting time you encountered at the designated bus stop. We understand the importance of efficient and comfortable travel, and it's clear that we fell short of your expectations on this occasion. Our goal is to provide seamless and hassle-free transportation, and we apologize for any misinformation you received regarding the pick-up time and location. Your feedback is essential to us, as it helps us identify areas for improvement in our processes and communication. We're glad that our Customer Care department attended you correctly for the inconvenience you experienced. We truly value your feedback and your patience. We hope that you'll consider giving us another opportunity in the future to provide you with a better travel experience. Your satisfaction is important to us, and we'll work hard to ensure a smoother journey next time.

Posted 1 year ago

“Nicht nochmal. Pünktlichkeit war super. Koffer durfte man selbst in den Bus laden und auch wieder raus holen. Von cala mesquida bis zum Flughafen 2,5 Stunden war nur noch ermüdend.”

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Posted 1 year ago

Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen während Ihres Transfers entstanden sind. Unsere Priorität ist es, unseren Kunden ein angenehmes Reiseerlebnis zu bieten, und es tut uns leid zu hören, dass die Reisezeit nicht zufriedenstellend war. Wir möchten Sie darauf hinweisen, dass unsere Shuttle-Services so konzipiert sind, dass sie mehrere Fahrgäste an verschiedenen Orten abholen, um die Kosten wettbewerbsfähig zu halten. Dies kann gelegentlich zu längeren Fahrtzeiten führen. Ihre Kommentare werden uns jedoch helfen, unsere Prozesse zu überprüfen und zu verbessern, um sicherzustellen, dass unsere Kunden eine angemessene und bequeme Reisezeit haben. Bitte beachten Sie, dass wir auch Privattransfers anbieten, die Ihren Anforderungen vielleicht besser entsprechen. Wir danken Ihnen für Ihr Feedback und Ihre Geduld und hoffen, dass wir die Gelegenheit haben, uns zu beweisen und Ihnen in Zukunft eine bessere Erfahrung zu bieten.

Posted 1 year ago

“Parfait / Recommande”

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Posted 1 year ago

“Selve køreturen var fin men… turen fra lufthavnen til hotellet tog 1 1/2 time for 33 km, på ingen måde tilfredsstillede! Da vi skulle retur blev vi hentet 5 timer før fly afgang - igen for 33 km’s kørsel! Ikke rimeligt! Har fuld forståelse for at man fylder bussen op men ikke med SÅ meget ekstra tid! Firmaet kender godt til Chania lufthavn og den manglede plads til folk - vi måtte vente en time på at få lov til at aflevere bagage. Den tid kunne vi nemt have brugt på andet!”

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Posted 1 year ago

Vi beklager dybt de udfordringer, du oplevede under dine overførsler. Din tilfredshed er vores topprioritet, og vi forstår, at den lange køretid ikke levede op til dine forventninger. Forståelsen af, at forsinkelser kan opstå på grund af passageroptagelse, er vigtig. Men vi er enige i, at den tid, du måtte vente, var alt for lang. Desuden beklager vi den tidlige afhentning for din returtransfer, som var unødvendigt tidligt for en så kort strækning. Vi tager din feedback meget seriøst, og vi arbejder tæt sammen med vores kundeservice for at undersøge og forbedre disse aspekter af vores tjenester. Vi håber, at du på et senere tidspunkt vil give os mulighed for at vise, at vi kan levere en bedre og mere tilfredsstillende oplevelse.

Posted 1 year ago

“very good, 10/10”

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Posted 1 year ago

“Driver in advance, safe driving. Smoking a cigarette in the car right before picking us was not my cup of tea!”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Bus war am Flughafen gut zu finden, Fahrer hilft mit den Koffern”

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Posted 1 year ago

“Our transfer was quick and efficient in a comfortable vehicle. The driver was friendly and knowledgeable. Excellent service.”

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Posted 1 year ago

“Es hat alles wunderbar geklappt.”

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Posted 1 year ago

“Fin service”

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Posted 1 year ago

“Perfecto, super puntual y el conductor es un auténtico crack”

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Posted 1 year ago

“Pick up from palma Airport we had to wait about 45 mins before we departed but this was stated at time of booking.”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews