“Save yourself a whole heap of stress and anxiety and order from companies that use anyone but Tuffnells for their deliveries.. First time Tuffnells have been used to deliver a 2 metre long heavy package to me and they lost it with in 3 days. Now I'm stuffed for my job at the beginning of January, as everyone is closing for Xmas and the company I purchased from have already closed and won't be open again until 4th January, which is after my job will have finished, so will get no help from them. USELESS!!!!!!!! GGGGGRRRRRRR!!!!!!”
“They manage to lose my order twice. The first time, it was lost in the collection depot. The company I ordered from then had to produce replacement products. The second time it was lost on the delivery truck. The status changed to delivered, but nobody ever reached my place. I was home all day, and have a Ring doorbell and two CCTV cameras pointed at my front yard. I would have known if my item arrived.”
“I ordered a 3 meter angle iron from Metals4u and, unfortunately, this business uses Tuffnells as their courier. After collecting, Tuffnells promptly lost the item (or their driver might have stolen it). But nobody bothered to tell me there was a problem and Tuffnells promptly forgot about it.
Tuffnells customer services are terrible. You are directed to call the depot, but nobody ever picks up the phone. It took several emails and a phonecall to the supplier to find out that Tuffnells lost my order. Had I not started looking into this, I could have waited indefinitely.
They have an email address where you can send complaints. This is advertised on their website. But after sending a complaint, you receive an autoreply telling you this email is not monitored.”
“The well-known firm of Dumpit Anywhere and Scarper, trading as Tuffnells. Of five deliveries, two never arrived, two were dumped on the roadside a long way from the address and one was dumped outside the door in a very poor state. I now check which delivery service will be used and if it's Tuffnells, I buy elsewhere.”
“Probably the worst delivery company I’ve had the misfortune to have dealing with. Zero customer service, phones not answered or if they go dead. Online messages not answered ditto emails. Delivered 3 doors from a company to the wrong customers despite each door being clearly marked front and back in large writing as to correct recipient. I was one of those customers and my solid oak door is nowhere to be seen and I have someone else’s pine door. Incompetent sums it up. 100 years in the making they boast, that’s no excuse for poor and shoddy service.”
“INTERPARCEL/TUFFNELLS
AVOID. booked tuesday.said 'they had been'. i have a Ring.com doorbell, THEY HAD NOT!
they rebooked for weds. no one turned up!
they rebooked for thursday.again same lie. 'someone turned up' LIES RE; MY RING.COM!! GONE ELSEWHERE....
they are; USELESS. LIARS. WORTHLESS.”
“INTERPARCEL/TUFFNELLS
AVOID. booked tuesday.said 'they had been'. i have a Ring.com doorbell, THEY HAD NOT!
they rebooked for weds. no one turned up!
they rebooked for thursday.again same lie. 'someone turned up' LIES RE; MY RING.COM!! GONE ELSEWHERE....
they are; USELESS. LIARS. WORTHLESS.”
“Delivery stated delivered and signed for. Even though I was at work. Eventually admitted it had been an error and would be delivered today. Guess what? Still no parcel. All day I’ve waited for some chumps to drive a parcel to my door. Hardly needs a degree pal! But unfortunately, it does require half a brain cell which appears to be lacking with Tuffnells. I wonder if they have half a brain cell between their entire staff.....
on a serious note, if you use this company you’re an absolute warthog! I’ve only given Tuffnells one star because there isn’t an option for Zero stars! I hope the company goes bankrupt and the staff lose their jobs! It’ll be better for the world! My booking reference is TT100080C.”
“Not a good experience. Supplier tells you how the delivery works and Tufnell's advise differently ie 3 to 5 days once it has arrived at their final depot. What nonsense, blatent lie by Daniel telling us there is no telephone number for Belfast, when a quick google and phone call satisfies the query. Man in Belfast very helpful as was the lady on Monday. We use DPD for our business, none of these issues.”
“Was emailed to have someone available for delivery . No delivery. Cannot contact as emails come back " we are not manning emails please contact sender ". checked tracking number today and it says Delivered. Was NOT delivered. Sender not replying to my phone query. A joke of a company. Use them is you have NO respect for yourself . Hitting bank tomorrow to claim credit card fraud from both sender and courier...”
“This company was amazing today. I missed the delivery today. Called them and they arranged for the driver to come back later on same day. So helpful on phone and very polite driver. Wekk done aberdeen branch”
“Spoke to one of the managers and was disgusted by his bad attitude swearing at me down the phone calling me stupid and acting like he was god if he speaks to someone of the public like that god knows how he speaks to the people who work there rang for a friend who was in sick today via a colleague of there’s on the mid shift this Ben should be taught a thing or too about manners”
“Only given 1 star so I am able to review.
Failed to pick up on 3 occasions, no customer service available, very poor
Company. Surprised they are still in business, do not use if you want satisfaction. Used Hermes to get the job done.”
“Waited all day for a parcel
Checked email and it says delivered and the signature is an “X “
What a joke this lot are
And guess what?
You can’t contact them
Surprise surprise”
“GB2185159306 my parcel was booked on 5th June .
TUFFNELLS collected tracking shows 20 June parcel in transit... 23 June problem with shipment... 7th July Shipment closed.. I have no idea why it hasn’t been delivered but On 3rd July an employee of interparcel ‘Taigen Moore’ emailed me to say there was an attempted delivery on Tuesday 16th at 10.44 but failed to deliver as the shop was closed. The parcel
Size approx 4m x 25 cm x 25 cm is an awning/ blind I I am returning it for a refund .of £350 ... the tracking now says the shipment has been closed and they have not delivered it. I have not been given a reason why, i have been repeatedly asking where my parcel is. and now interparcel say I’m BLOCKED you are unable to access interparcel. So as a registered blind person who relies a lot on people’s honesty I don’t know what to do.. can anyone out there help me please thank you”
“Delivery lost ... TUFFNELLS. Booked by Interparcel
Tracking ...GB2185159306 INTERPARCEL used TUFFNELLS
Paid for a collection OF MY LARGE PARCEL 4m x 25cm x 25cm and delivery service......they take your money and if it gets lost they do not want to know .. I emailed and telephoned repeatedly to ask why my parcel hadn’t been delivered. answer WE ARE LOOKING INTO THE MATTER
The parcel is a return blind and until the shop receives the parcel I will not get my refund. The refund due is £350 so I’m very upset that this is being handled so carelessly can anyone out there offer me some advice please as I need to recover my money desperately, tracking says ...5th June booked 16 June out for delivery ...20 June parcel in transit ...23 June problem with shipment.... 7 July shipment closed
When I telephone interparcel who took, my money..they say matter closed ...
I am registered blind and rely heavily on other people and their honesty ...is there someone out there that can give me some help. Thank you”
“Was expecting huge problems with delivery if my carpet after reading awful reviews.
Nothing could be further from the truth.
Driver phoned me as he couldn't locate my address.
He was very helpful and polite.
Maybe I was just lucky, but speak as you find..”
